User review
of PayOp
Untrustworthy company
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE mediocre
2out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Their only advantage is the variety of payment options available, but there are other issues that need improvement.
What aspects are problematic or could work better?
I am writing to express my deep disappointment with Payop's recent actions. After being a loyal merchant for over two and a half years, the rejection of my project, without a clear explanation is highly frustrating. The lack of transparency and disregard for my dedication is unacceptable. I expected better from Payop and will be exploring alternative options moving forward.
What features/services would you like to see in future versions of this product?
Trust!
What specific problems in your company were solved by this product?
Payment processing
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Entertainment
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It enables us to reach a wider customer base on the internet.
PRICING & COSTS
What was the cost of implementing this product?
High
What is your total annual cost for using this product?
-100000
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Security Features
Encryption mediocre
2
PCI compliance mediocre
2
Secure online payment mediocre
2
Alerts
Custom SMS and email notification ok
3
Payment reminders mediocre
2
Other Features
Payment information storage ok
3
Recurring billing mediocre
2
Virtual terminal ok
3
API tools and developer information mediocre
2
Accounting integration mediocre
2
Daily settlement and reporting very poor
1
Audit trail history very poor
1
Real-time visibility very poor
1
Customization very poor
1
