User review
of Peek Pro
Getting worse and worse
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very unlikely
2 out of 7
COST EFFICENCY Poor
3out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE mediocre
2out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
The ability for customers to reserve online is the best feature of this platform.
What aspects are problematic or could work better?
Many glitches with the software that pop up out of nowhere. Accounting and reports are garbage. Takes forever to get paid to pull a report that makes any sense. Customer support tends to take a long time to respond. Must be understaffed.
What features/services would you like to see in future versions of this product?
Way more robust accounting features and reports and more simplified user interface. Fix all of the glitches!
What specific problems in your company were solved by this product?
Online reservations
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Recreational Facilities and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It automated online booking based on availability.
- It increased reliability and customer satisfaction.
PRICING & COSTS
What was the cost of implementing this product?
$100
What is your total annual cost for using this product?
$10000
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Self-Service
Open System ok
3
24/7 Access through Multiple Channels ok
3
Browser-Based ok
3
Mobile ok
3
Resource Selection mediocre
2
Activity Selection mediocre
2
Real-Time Availability mediocre
2
Appointment Transactions mediocre
2
Compound Appointments very poor
1
Group Appointments very poor
1
Appointment Changes ok
3
Cancellation and No-Show Management mediocre
2
Waitlist very poor
1
Overbooking & Recovery Time mediocre
2
Security
SSL Encryption ok
3
User, Roles, and Access Management mediocre
2
Backup & Recovery mediocre
2
E-Commerce
Service Catalog mediocre
2
Online Payment Support very poor
1
Administration
Performance & Reliability mediocre
2
Reporting & Analytics very poor
1
Mobile ok
3
Support mediocre
2
Customization very poor
1
API/Integrations mediocre
2
Batch Processing very poor
1
Communication & Collaboration mediocre
2
