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User review of Peek Pro

Getting worse and worse

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
2 out of 7
Very unlikely
COST EFFICENCY
3out of 7
Poor
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

The ability for customers to reserve online is the best feature of this platform.

What aspects are problematic or could work better?

Many glitches with the software that pop up out of nowhere. Accounting and reports are garbage. Takes forever to get paid to pull a report that makes any sense. Customer support tends to take a long time to respond. Must be understaffed.

What features/services would you like to see in future versions of this product?

Way more robust accounting features and reports and more simplified user interface. Fix all of the glitches!

What specific problems in your company were solved by this product?

Online reservations

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Recreational Facilities and Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It automated online booking based on availability.
  • It increased reliability and customer satisfaction.

PRICING & COSTS

What was the cost of implementing this product?

$100

What is your total annual cost for using this product?

$10000

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Self-Service

Open System
3
ok
24/7 Access through Multiple Channels
3
ok
Browser-Based
3
ok
Mobile
3
ok
Resource Selection
2
mediocre
Activity Selection
2
mediocre
Real-Time Availability
2
mediocre
Appointment Transactions
2
mediocre
Compound Appointments
1
very poor
Group Appointments
1
very poor
Appointment Changes
3
ok
Cancellation and No-Show Management
2
mediocre
Waitlist
1
very poor
Overbooking & Recovery Time
2
mediocre

Security

SSL Encryption
3
ok
User, Roles, and Access Management
2
mediocre
Backup & Recovery
2
mediocre

E-Commerce

Service Catalog
2
mediocre
Online Payment Support
1
very poor

Administration

Performance & Reliability
2
mediocre
Reporting & Analytics
1
very poor
Mobile
3
ok
Support
2
mediocre
Customization
1
very poor
API/Integrations
2
mediocre
Batch Processing
1
very poor
Communication & Collaboration
2
mediocre