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Peek Pro Review

Peek Pro
Our score: 7.9 User satisfaction: 98%

What is Peek Pro?

Peek Pro is a software that is specifically designed for tours and activity operators to help increase their bookings by reaching out to large numbers of potential customers, mostly tourists. With Peek Pro, customers can come to a travel website and book tickets directly even outside business hours. Peek Pro basically gives touring and travel sites the capability to book tickets for events, tours, and other activities, converting casual visitors into paying customers without leaving the site.

Overview of Peek Pro Benefits

From a business stand point, Peek Pro makes it easier for businesses in the travel and touring industry to turn their websites into a booking machine.

  • Never miss a booking. Sites can book customers even outside business hours when everybody is offline.
  • Peek Pro is optimized for mobile devices, ensuring that websites are capable of booking clients who are using their smartphones and tablets.
  • Real time management prevents businesses from overbooking.
  • Reduce paperwork and become more productive as you and your team can now spend more hours doing something else rather than addressing phone calls and replying to emails. With real-time availability and allocation, customers don’t have to pick up the phone.
  • Real time information and updates help users avoid booking efforts, complex check-ins, and long waiting times.
  • Track website performance and conversions and get accurate information using customized reports.
  • Monitor your bookings from your resellers effortlessly.

Overview of Peek Pro Features

  • Real time availability
  • Website checkout
  • Promo codes
  • Cloud-based
  • Mobile optimized booking flow
  • Automated emails
  • Event scheduling
  • Guide notifications
  • Google integration
  • Mobile Apps
  • Integrated digital waivers
  • Personalized gift certificates
  • Facebook direct booking app

Peek Pro Position In Our Categories

Since companies have distinctive business-related demands, it is wise they avoid seeking an all-encompassing, ideal software. Just the same, it would be almost impossible to try to discover such application even among popular software systems. The correct step to undertake would be to jot down the different essential aspects that require scrutiny such as important features, price plans, technical skill competence of staff members, business size, etc. Next, you should perform your research systematically. Browse through some Peek Pro evaluations and check out the other software products in your shortlist in detail. Such detailed product investigation makes sure you avoid mismatched applications and pay for the system which delivers all the aspects you require business requires to achieve growth.

Position of Peek Pro in our main categories:

TOP 100

Peek Pro is one of the top 100 Appointment Scheduling Software products

TOP 100

Peek Pro is one of the 100 Online Booking Software products

If you are interested in Peek Pro it might also be sensible to examine other subcategories of Appointment Scheduling Software collected in our base of SaaS software reviews.

Each enterprise has its own characteristics, and might need a specific Appointment Scheduling Software solution that will be designed for their business size, type of customers and staff and even specific niche they deal with. You should not count on getting a perfect services that will work for every company no matter what their history is. It may be a good idea to read a few Peek Pro Appointment Scheduling Software reviews first and even then you should remember what the service is intended to do for your business and your staff. Do you need an easy and intuitive service with only basic functions? Will you actually make use of the advanced functionalities required by pros and large enterprises? Are there any specific tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a trustworthy service that will match your budget.

How Much Does Peek Pro Cost?

Peek Pro Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Peek Pro now for pricing details and request a demo.

User Satisfaction

Positive Social Media Mentions 129
Negative Social Media Mentions 3

We realize that when you make a decision to buy Appointment Scheduling Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Peek Pro reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Peek Pro. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Top Competitors To Peek Pro By Price

Trending Appointment Scheduling Software Reviews

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Peek Pro Comparisons

Peek Pro user reviews

Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 03.06.2019 Company Size: N/A Industry: N/A

Will not acknowledge their errors

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 02.05.2019 Company Size: 1-10 Employees Industry: N/A

Getting worse and worse

Read full review >
Anonymous Reviewer
2/5

Overall Impression

1/5

Customer Support

2/5

Value for Money

2/5

Ease of Use

Published on: 09.05.2018 Company Size: 1-10 Employees Industry: Recreational Facilities and Services

Worst booking platform ever

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

4/5

Value for Money

1/5

Ease of Use

Published on: 05.12.2017 Company Size: N/A Industry: N/A
Anonymous Reviewer
1/5

Overall Impression

They offered to me the service in Mexico

at the begining I reported about 12 bugs in system, the last one never was fixed; I implemented litle by little, almost everything okay then shows problem with payments, first delay without reason, they took a week to resolve it and promise never again will happen; second delay, I have to be all day in chat every 2 hour to make sure the my payment goes clean, finally at the end at the day they did it; third delay, 15 days to get my payment, several e mails, chats, phone calls; they hang up the phone on my call; stupid excuses until I cancel

worst experience about customer service ever

What are Peek Pro pricing details?

Peek Pro Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Peek Pro now for pricing details and request a demo.

What integrations are available for Peek Pro?

Peek Pro offers integration with the leading mobile apps to help clients with their reservation management needs, waivers, and payments on the go.

Peek Pro average rating:

Average score
1.6/5 (4 user reviews)
1/5

Overall Impression

1/5

Customer Support

2/5

Value for Money

2/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: The ability for customers to reserve online is the best feature of this platform.

CONS: Many glitches with the software that pop up out of nowhere. Accounting and reports are garbage. Takes forever to get paid to pull a report that makes any sense. Customer support tends to take a long time to respond. Must be understaffed.

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: It’s attractive to our customers. Fairly easy for them to use.

CONS: Peek Payments is a fiasco! The first issue with their “in-house” merchant processing was getting it hooked up, told us multiple times that it should be working, yet we went three weeks without having any deposit in our bank account immediately after switching from stripe. After that it seem to work fairly good for about a month then it fell completely apart. From November 15 through December 1 there were no deposits and they sat on over $16,000 worth of funds. It took more than 50 phone calls and emails to finally get part of the problem resolved, to the tune of just under $4000. Still awaiting another 3000. Customer service is incredibly poor, with the exception of one person who is overworked and takes a long time to get back to us. You cannot get a hold of their payment processing department at all, there is only one phone number to get through to the company and they will not put you through directly to where the problem lies-in the accounting division. As well as that there are several bugs in their app, and after multiple promises to fix it we’re still having it the same issues. Customer support on this is very slow, especially their chat function, it is certainly not live, even 9-5. The third issue we have had was the on boarding process, which was not seamless. Having used Fare Harbor before we expected more support and help getting everything set up but after they get you signed up and get you live (where they get paid) you’re on your own. This wouldn’t be a big deal if they had a working timely customer support function.

Reviewed 2 years ago

Read full review >

More reviews from 5 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 03.06.2019 Company Size: N/A Industry: N/A

PROS: None to speak of, other than they are very good at selling you false promises.

CONS: They DO NOT Pay.

What do you think about this review? Great Poor

Will not acknowledge their errors

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 02.05.2019 Company Size: 1-10 Employees Industry: N/A

PROS: It is relatively easy to navigate around the back end.

CONS: For nearly two years now every problem I raise I am mostly told that it doesn't exist. The most frustrating and business-damaging ones are: * It's impossible to navigate on their mobile version. (Can't slide to the left once you've gone right) * The booking process for customers is very slow to load., the app can be too. * The gift codes don't work. There are many others but I have wasted enough time on their very polite but quite useless support staff that mostly don't know their system as well as I do, never mind better. It's also outrageously expensive and I'm sure more than what I was quoted but I was foolish enough not to get that in writing.

What do you think about this review? Great Poor

Getting worse and worse

Read full review >
Anonymous Reviewer
2/5

Overall Impression

1/5

Customer Support

2/5

Value for Money

2/5

Ease of Use

Published on: 09.05.2018 Company Size: 1-10 Employees Industry: Recreational Facilities and Services

PROS: The ability for customers to reserve online is the best feature of this platform.

CONS: Many glitches with the software that pop up out of nowhere. Accounting and reports are garbage. Takes forever to get paid to pull a report that makes any sense. Customer support tends to take a long time to respond. Must be understaffed.

What do you think about this review? Great Poor

Worst booking platform ever

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

4/5

Value for Money

1/5

Ease of Use

Published on: 05.12.2017 Company Size: N/A Industry: N/A

PROS: It’s attractive to our customers. Fairly easy for them to use.

CONS: Peek Payments is a fiasco! The first issue with their “in-house” merchant processing was getting it hooked up, told us multiple times that it should be working, yet we went three weeks without having any deposit in our bank account immediately after switching from stripe. After that it seem to work fairly good for about a month then it fell completely apart. From November 15 through December 1 there were no deposits and they sat on over $16,000 worth of funds. It took more than 50 phone calls and emails to finally get part of the problem resolved, to the tune of just under $4000. Still awaiting another 3000. Customer service is incredibly poor, with the exception of one person who is overworked and takes a long time to get back to us. You cannot get a hold of their payment processing department at all, there is only one phone number to get through to the company and they will not put you through directly to where the problem lies-in the accounting division. As well as that there are several bugs in their app, and after multiple promises to fix it we’re still having it the same issues. Customer support on this is very slow, especially their chat function, it is certainly not live, even 9-5. The third issue we have had was the on boarding process, which was not seamless. Having used Fare Harbor before we expected more support and help getting everything set up but after they get you signed up and get you live (where they get paid) you’re on your own. This wouldn’t be a big deal if they had a working timely customer support function.

What do you think about this review? Great Poor
Gustavo Cisneros
1/5

Overall Impression

They offered to me the service in Mexico

at the begining I reported about 12 bugs in system, the last one never was fixed; I implemented litle by little, almost everything okay then shows problem with payments, first delay without reason, they took a week to resolve it and promise never again will happen; second delay, I have to be all day in chat every 2 hour to make sure the my payment goes clean, finally at the end at the day they did it; third delay, 15 days to get my payment, several e mails, chats, phone calls; they hang up the phone on my call; stupid excuses until I cancel

worst experience about customer service ever

women man women man man women

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Reviewed By Nestor Gilbert
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