Will not acknowledge their errors

What are the best aspects of this product?

It is relatively easy to navigate around the back end.

What aspects are problematic or could work better?

For nearly two years now every problem I raise I am mostly told that it doesn't exist.
The most frustrating and business-damaging ones are:
* It's impossible to navigate on their mobile version. (Can't slide to the left once you've gone right)
* The booking process for customers is very slow to load., the app can be too.
* The gift codes don't work.

There are many others but I have wasted enough time on their very polite but quite useless support staff that mostly don't know their system as well as I do, never mind better.

It's also outrageously expensive and I'm sure more than what I was quoted but I was foolish enough not to get that in writing.

Are you a current user of this product?

Yes