Worst booking platform ever

What are the best aspects of this product?

It’s attractive to our customers. Fairly easy for them to use.

What aspects are problematic or could work better?

Peek Payments is a fiasco! The first issue with their “in-house” merchant processing was getting it hooked up, told us multiple times that it should be working, yet we went three weeks without having any deposit in our bank account immediately after switching from stripe. After that it seem to work fairly good for about a month then it fell completely apart. From November 15 through December 1 there were no deposits and they sat on over $16,000 worth of funds. It took more than 50 phone calls and emails to finally get part of the problem resolved, to the tune of just under $4000. Still awaiting another 3000. Customer service is incredibly poor, with the exception of one person who is overworked and takes a long time to get back to us. You cannot get a hold of their payment processing department at all, there is only one phone number to get through to the company and they will not put you through directly to where the problem lies-in the accounting division.
As well as that there are several bugs in their app, and after multiple promises to fix it we’re still having it the same issues. Customer support on this is very slow, especially their chat function, it is certainly not live, even 9-5.
The third issue we have had was the on boarding process, which was not seamless. Having used Fare Harbor before we expected more support and help getting everything set up but after they get you signed up and get you live (where they get paid) you’re on your own. This wouldn’t be a big deal if they had a working timely customer support function.

What features/services would you like to see in future versions of this product?

N/a

What specific problems in your company were solved by this product?

None really. Switchingto peek pro was the worst mistake we ever made. We will be seeking out another booking platform as soon as we get this financial mess with them straightened out.

Are you a current user of this product?

Yes