Really empowering for users

What are the best aspects of this product?

The thing that I appreciate the most about this is how empowering it is. It is so user-friendly that users can acquire their data and quickly get the results, all without having to go through the I.T. staff middleman. Rather than having to go through a long-winded explanation and maybe even several re-dos with I.T., we've been able to use this tool to do the job ourselves. It has really sped up the work process.

What aspects are problematic or could work better?

I really can't say anything negative about this tool as it has really helped us with improving the services and product we offer to users. It has always given us the results we needed and I am happy that I'm using it.

What specific problems in your company were solved by this product?

Really, the biggest problem that this tool helped us out with was quick and accurate information access. Our salespeople can quickly get information on a customer or a product. They can easily find out whether a product is still available. This tool very quickly and efficiently provides them with results.

Are you a current user of this product?

Yes