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User review of Pipedrive

A great CRM tool

- by Lisa

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

After a long consultation and review of similar tools that offer CRM solutions for businesses and organization, we found Pipedrive to play well with us. It is not easy to find a tool that incorporates your organization needs in full and still offers the ultimate simplicity in terms of use. Pipedrive has hit that mark with us and we are happy to have found each other. It is already customized according to our need and offers attractive features to give us a boot in terms of needs. The balance, of the functionalities it has, gives us that edge to make the best use of it. It is highly scalable and has managed to help us expand as an NGO without much hustle. It integrates well with Slack and Google Applications which helps improve our workflow.

What aspects are problematic or could work better?

There are only minor issues that this tool has. In terms of functionality, I did not find anything worth mentioning, that I did not like. However, for the appearance, it is not that attractive. When you compare with other similar tools in the market, Pipedrive ranks the lowest in terms of appearance. If it were possible, they could make the tool to look more presentable in a professional matter. Although this is a none-issue, I would love to see that in a tool that offers so much in terms of CRM solutions. It also does not have the desktop application, on top of the mobile app, and I would like to see that too.

What specific problems in your company were solved by this product?

We have improved in so many ways in terms of managing our clients in every engagement. Our sales team is able to work in unison since they know who is supposed to do what. This means that there is no way two people in a team can clash or undertake the same activity. Every team has its tasks and activities laid out for them beforehand which makes things easier. With Pipedrive, it is easy to record and track conversations that take place with clients and leads. Thanks to this product, we have become more organized in managing sales teams and clients who come our way. This is achieved by making sure that in the entire sales process, clients are managed effectively while being provided support on the same.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Non-Profit Organization Management

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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