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Pipedrive Review

Pipedrive
Our score: 9.4 User satisfaction: 100%

What is Pipedrive?

Pipedrive is the current leader of our CRM software category, and the winner of our Expert’s Choice Award for 2019. In extensive tests of all popular solutions on the market our review team found Pipedrive to be the best performing CRM and sales pipeline management system for sole vendors and developing businesses, and the robust feature suite offered by the vendor definitely confirms it.

Built by sales people and hardcore web app developers, Pipedrive organizes your business leads in a way that will give you an excellent overview of your sales, and allow you to focus on the deals that you want to prioritize. Setting up an account takes only a minute, and other vital operations that used to be difficult and time consuming are also very straightforwad and fast.

The app is friendly enough for most sales teams to love it at first sight, and this has a lot to do with the system being fully mobile optimized. You can also easily integrate it with Google Calendar, Google Contacts, and other Google apps and many popular third-party business systems.

But what is it that makes Pipedrive so convenient? The critical catch of this system are direct sales. With this software, you will certainly get a solution capable of efficiently managing your company’s sales pipeline. The downright intuitiveness of the system helps you distinguish hot leads and priority deals, and develop an individual approach for each of them without wasting too much time. Negotiating a deal, or maintaining lead relationships in general is a fully flexible process, and you can quickly customize it to promote your brand, or adjust the conditions you no longer agree with. In fact, Pipedrive allows you to switch on/off entire modules, and guarantees there will be no side effect on the quality of your service.

On top of it all, Pipedrive is a universally applicable system where you can tweak all of your workflows, regardless of how complicated they may be. Pipedrive is available in 13 languages to serve almost all geographies, and works with a wide range of currencies including leading and minor ones. As we already mentioned, its open API configuration ensures it can blend seamlessly with every software landscape, and be applied in harmony with all business systems, including Dropbox, Zapier, MailChimp, RightSignature, Zoho CRM, and many more.

Finally, the vendor offers a flexible pricing plan which ensures all companies should be able to find  a package suitable for their budget. You can also check the Pipedrive free trial to see how the software works before making a purchase decision (no credit card is required to sign up).

Overview of Pipedrive Benefits

With Pipedrive, your business will always have an efficient and user-friendly overview of the sales pipeline. Your sales team and deal makers will love the software, because of the sales pipeline methodology that is built into it. Your deals will be displayed according to different sales stages, allowing you to see the progress of your team and check which deals should be pushed. You can also follow the progress of your sales team members as well as deals offered to leads.

Efficient sales management

Pipedrive acts as your personal sales manager that helps you pick the right activities and deals to focus on. This is why the tool is a real blessing for business owners and sales managers, and a useful and effective application for sales people. The app can give you a clear overview of your sales pipeline and effective sales methodology is built into the software. You can become a better closer with the app’s Timeline View which helps to select the right deals and activities to focus on. Pipedrive is also a highly secure app that is trusted by thousands of customers around the globe. It offers solid hosting infrastructure as well as nightly backups in multiple locations.

Quick deal closure

Adding deals in Pipedrive couldn’t be simpler: all you need to do is to click on the Add Deal button on top of the deals section, and fill in the data required in the pop up dialog box (associated organizations, closure expectancy dates, stages, and scheduled activities). The advanced Activity Scheduler makes it easy to plan events and appoint meetings in your calendar with no risk of double entries. In this aspect, make sure you familiarize with the Mail tab, as it is there where all of your emails will be synced, and from where you can forward documents and close specific deals with contacts that are not displayed on your Pipedrive list. The bulk editing feature has been redesigned to modify several fields at ones, and gives you the freedom to choose colors and symbols you expect contacts to understand.

Well-organized lead collection

The minimalist layout of this system facilitates lead management, and so do the seemingly infinite configuration possibilities. The system collects contact information using customizable Web Forms, which can be placed directly on the user’s website or newsletter, or created manually within the Settings section. As expected, the numerous CRM and contact management integrations allow the user to import leads from other systems, regardless of their number.

Extended customization

With Pipedrive, you can customize literally everything. It’s possible to  add customized fields to modify your sales pipeline stages according to your business needs. You can also turn on and off whole modules with just one click. When communicating with your clients, you will have access to a variety of modern editing filters to personalize messages, or share/publish files you think would be relevant for your colleagues. Group discussions are also available.

Top notch Statistics and Reporting

One of the most helpful tabs in this system is Statistics, which can also be linked to the dashboard and presented to other colleagues for better understanding of critical metrics. There, you can follow the performance of individual agents, the value of each separate deal, or the history of every lead. Recent improvements made in the system empower critical comparisons, such as the one between closed and lost deals. As for reporting, note that Pipedrive has the capacity to store all conversations and relevant information in a centralized database, from where you can export it to other systems, or use your own app to pull out detailed summaries. You can also give the Live Dashboard a look, and follow the status of your Wins, Loses, People, Activities, and Newness, or customize a special report that will display all aspects of your performance.

Full mobile optimization

Pipedrive allows you to take your sales pipeline with you anywhere you go because of its mobile apps. If you are a tablet user, you can use the app’s mobile web version using your favorite browser from anywhere in the world. You can also take notes during a meeting or call using this application. All data is also backed up in real time to a separate server.

Overview of Pipedrive Features

  • Great Sales Pipeline View
  • Email integration
  • Goal Setting & Reporting
  • Contact History
  • Google Calendar & Contacts Integration
  • Powerful API
  • Mobile Apps
  • Full Customization
  • Roles & Organizational Hierarchy
  • Multi-Language
  • 24/7 Support
  • Timeline view
  • Sales reporting
  • Reliable and safe
  • Google Apps integration
  • Email tracking
  • Google Maps integration
  • Powerful API
  • Multi-language and multi-currency
  • Simple data import & export

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Pipedrive Position In Our Categories

Since businesses have specific business-related needs, it is only wise that they abstain from selecting an all-encompassing, ”best” software solution. At any rate, it is nearly futile to try to pinpoint such an app even among sought-after software systems. The rational thing to undertake is to spell out the different critical factors that necessitate inspection such as key features, price terms, skill competence of the employees, business size, etc. The second step is, you must perform the research fully. Have a look at these Pipedrive review articles and scrutinize each of the software products in your shortlist in detail. Such detailed research ascertains you steer clear of unfit apps and pay for the one that offers all the features your company requires in growing the business.

Position of Pipedrive in our main categories:

TOP 10

Pipedrive is one of the top 10 CRM Software products

TOP 3

Pipedrive is one of the 3 Sales Software products

Pipedrive is also listed in the following subcategories:

Each enterprise has different needs and requires a software that can be customized for their size, type of employees and clients, and the specific industry they are in. For these reasons, no system can offer perfect tools off-the-shelf. When you look for a software app, first be sure what you require it for. Read some Pipedrive CRM Software reviews and ask yourself do you desire basic functionality or do you want advanced functionality? Are there any industry-specific functionalities that you are looking for? Find the answers to these queries to aid your search. There are multiple elements that you need to reflect on and these include your budget, particular business requirements, your organization size, integration requirements etc. Take your time, use a few free trials, and finally zero in on the platform that provides all that you require to improve your organization competence and productivity.

How Much Does Pipedrive Cost?

Pipedrive Pricing Plans:

Free Trial

Essential

$15/user/month

Advanced

$29/user/month

Professional

$59/user/month

Enterprise

$99/user/month

Pipedrive is available in four SMB and enterprise pricing plans. All payment plans offer a free 14 days trial, and provide you the possibility to use the app free for 2 months is you decide to pay on an annual basis.

The following paid plans are available:

Essential – $12.50/user/month (billed annually) or $15/user/month (billed monthly)

  • Custom pipeline and stages
  • Custom fields
  • Activities and calendar view
  • BCC email inbox
  • Customizable dashboard
  • User and company goal setting

Advanced – $24.90/user/month (billed annually) or $29/user/month (billed monthly)

  • Real-time matching inboxes
  • Email opens and clicks
  • Email and task automation templates
  • Custom email and task automation
  • Identify important fields
  • One-click data enrichment
  • Custom user and admin permissions

Professional – $49.90/user/month (billed annually) or $59/user/month (billed monthly)

  • Email distribution lists
  • One-click calls and call tracking
  • Limitless meeting scheduling
  • Multiple dashboards
  • Revenue forecasting
  • Team management tools
  • Sales Manager App
  • Contact and deal visibility settings
  • Custom user, admin and manager permissions

Enterprise – $99/user/month (billed annually)

  • Dedicated account manager
  • Managed set-up and ongoing support
  • Extra customization to suit your business
  • Enhanced security to protect revenue and data
  • More user permissions to control what users see and do

User Satisfaction

Positive Social Media Mentions 130
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Pipedrive reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Pipedrive. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Pipedrive Comparisons

Pipedrive user reviews

Easy to collaborate among sales team members

Read full review >
Delia
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2019 Company Size: 11-50 Employees Industry: Information Services

Increases visibility of your sales processes

Read full review >
Oliver
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.09.2019 Company Size: 11-50 Employees Industry: Computer Software

Helps to follow up on potential clients

Read full review >
Leo
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.09.2019 Company Size: 11-50 Employees Industry: Import and Export

Pipedrive will allow you to see how a particular CRM will work in your business.

Read full review >
Olivia Caicedo
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.09.2019 Company Size: More than 100 Employees Industry: Telecommunications

Lack of support and buggy with third-party apps.

Read full review >
Anonymous Reviewer
2/5

Overall impression

1/5

Customer Support

2/5

Value for Money

3/5

Ease of Use

Published on: 06.08.2019 Company Size: N/A Industry: N/A

What are Pipedrive pricing details?

Pipedrive Pricing Plans:

Free Trial

Essential

$15/user/month

Advanced

$29/user/month

Professional

$59/user/month

Enterprise

$99/user/month

Pipedrive is available in four SMB and enterprise pricing plans. All payment plans offer a free 14 days trial, and provide you the possibility to use the app free for 2 months is you decide to pay on an annual basis.

The following paid plans are available:

Essential – $12.50/user/month (billed annually) or $15/user/month (billed monthly)

  • Custom pipeline and stages
  • Custom fields
  • Activities and calendar view
  • BCC email inbox
  • Customizable dashboard
  • User and company goal setting

Advanced – $24.90/user/month (billed annually) or $29/user/month (billed monthly)

  • Real-time matching inboxes
  • Email opens and clicks
  • Email and task automation templates
  • Custom email and task automation
  • Identify important fields
  • One-click data enrichment
  • Custom user and admin permissions

Professional – $49.90/user/month (billed annually) or $59/user/month (billed monthly)

  • Email distribution lists
  • One-click calls and call tracking
  • Limitless meeting scheduling
  • Multiple dashboards
  • Revenue forecasting
  • Team management tools
  • Sales Manager App
  • Contact and deal visibility settings
  • Custom user, admin and manager permissions

Enterprise – $99/user/month (billed annually)

  • Dedicated account manager
  • Managed set-up and ongoing support
  • Extra customization to suit your business
  • Enhanced security to protect revenue and data
  • More user permissions to control what users see and do

What integrations are available for Pipedrive?

Pipedrive integrates with the following business systems and applications:

  • Highrise CRM
  • Google Apps
  • DropBox
  • Yesware
  • MailChimp
  • Zapier
  • Quote Roller
  • Google Maps
  • RightSignature
  • Ecquire
  • daPulse
  • SupportBee
  • ActiveCampaign
  • NiftyQuoter
  • Kato
  • Torpio
  • Bedrock Data
  • PandaDoc
  • Userlike
  • Woopra
  • Base CRM
  • Batchbook
  • Capsule CRM
  • Close.io
  • Maximizer
  • NetSuite CRM
  • Nimble
  • Nutshell
  • PipelineDeals
  • Redtail CRM
  • Sage ACT!
  • Salesforce
  • Saleslogix
  • SugarCRM
  • Zoho CRM

Pipedrive average rating:

Average score
5/5 (24 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: I cannot say enough good things about this software. We\'ve been using it for over a year now and it has never failed us. Everything you imagine to do with your CRM tool you can get done with Pipedrive and its integrations. You don\'t need any time at all to get used to it, it\'s very intuitive. The custom fields and details about contacts and deals are endless. You can integrate it with your gmail and it will automatically import all your emails and trigger drafts for every new deal you make. Reminder and deal rotting options are pretty handy. Reporting is also well constructed because you can go in details and export anything you need.

CONS: The only thing that can be a little annoying sometimes that it does log you out if you\'re inactive for sometime during the day but it\'s not too much of a problem.

Reviewed 11 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Overall, easy to use, as long as you don't leave the walled garden. The third-party apps don't work nicely together, mainly due to bugs in the pipedrive authentication mechanism. The pipedrive team has been sloppy to resolve this, their responses are very slow. Don't choose for pipedrive, if you plan to have reliable support on third-party apps.

CONS: Integration support and problem resolving of third-party apps API.

Reviewed 6 months ago

Read full review >

More reviews from 24 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Easy to collaborate among sales team members

Read full review >
Delia
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2019 Company Size: 11-50 Employees Industry: Information Services

PROS: I settled for this tool to help me manage my sales effectively. Pipedrive has not disappointed in any way. It helps me to develop better CRM softwarefor my business which is bliss. Since I am all about lead generation and management, I can use this product to give me just that. It focuses in better and modern CRM solutions which have come to bring results in terms of sales. It is easy to use and does not have any redundant functionality to it which is convenient. It has a highly responsive customer support plus easy to collaborate with other team members on the same platform.

CONS: The tool works fine in terms of the features. There is nothing major to point out that I dislike about this product. However, I can suggest a few things that if they were added it will favor me in terms of my needs. There should be more analytics in the system. The developers should include more analytics to help forecast sales and determine how many people are looking at my product or website. Also, the billing functions should improve in the sense that you will be able to analyze and track payments, tariffs, prices and account receivables within your business.

What do you think about this review? Great Poor

Increases visibility of your sales processes

Read full review >
Oliver
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.09.2019 Company Size: 11-50 Employees Industry: Computer Software

PROS: It has everything you may need to improve your sales. It offers a reliable platform on which you can manage sales pipeline without much hustle. I like the view that this tool comes with as I can check which leads to go with and what to do on my next move. Also, the activities feature equips me with enough knowledge to see who recently bought at my store or visited my site. With that kind of information, I will be able to know which lead I have to follow up so that I can convert them into buying customers. Due to this, I am able to manage lead and clients in the best way possible while I take care of conversion for improved sales. It also helps me with planning.

CONS: It is an all-round reliable tool for your leads and client management. If you want to improve the buying behavior of your existing customers and invite more to be buying customers, then this tool does the magic. However, I have a problem with how it sends a warning signal if a potential lead does not convert within a set timeframe. It turns to red once the time you have set for the customer to make purchase lapses. The red color proves to be annoying on my part. I would appreciate another color or way to inform me that the client did not make purchase within the timeframe I had set earlier.

What do you think about this review? Great Poor

Helps to follow up on potential clients

Read full review >
Leo
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.09.2019 Company Size: 11-50 Employees Industry: Import and Export

PROS: It is simple all the way. You do not require much training to get the hang of things with this tool. It integrates well with other sales tools to give a seamless solution for your sales problem. This is necessitated by the integration API and in less than 2 weeks you will have integrated the system with another sales system. It is also easy to customize with Pipedrive. This is due to the simple interface this product has which makes things simple your part. I loved how nice it looks and offers great support for my sales needs.

CONS: It does not provide a way to distinguish from an important client to a potential one. There should be a way to highlight different accounts in the pipeline to help the user know which clients to pursue more. Key accounts should feature those clients that are big buyers on your business and other client should be heighted in their level of importance. Also, different users should have different sales pipeline to help evaluate performance of every user in terms of the management of leads and clients in general. This would help improve conversion and thus increase sales revenue as a result.

What do you think about this review? Great Poor

Pipedrive will allow you to see how a particular CRM will work in your business.

Read full review >
Olivia Caicedo
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.09.2019 Company Size: More than 100 Employees Industry: Telecommunications

PROS: Technology advances rapidly, therefore, if your company wants to grow, you have to learn to go hand in hand with technological advances. If you have a small or medium business, you probably need CRM software to improve lead management, sales management, reports and other similar operations.

CONS: However, deciding which CRM software is right for your business can be overwhelming. Among so many options, you should ask yourself some questions. What features does this software offer? Will we need all these features? Is it worth spending so much money on these additional functions or can we go for something cheaper?

What do you think about this review? Great Poor

Lack of support and buggy with third-party apps.

Read full review >
Anonymous Reviewer
2/5

Overall impression

1/5

Customer Support

2/5

Value for Money

3/5

Ease of Use

Published on: 06.08.2019 Company Size: N/A Industry: N/A

PROS: Overall, easy to use, as long as you don't leave the walled garden. The third-party apps don't work nicely together, mainly due to bugs in the pipedrive authentication mechanism. The pipedrive team has been sloppy to resolve this, their responses are very slow. Don't choose for pipedrive, if you plan to have reliable support on third-party apps.

CONS: Integration support and problem resolving of third-party apps API.

What do you think about this review? Great Poor

One of the easiest to use but most useful tools you could invest in.

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.03.2019 Company Size: 11-50 Employees Industry: Computer Software

PROS: I cannot say enough good things about this software. We\'ve been using it for over a year now and it has never failed us. Everything you imagine to do with your CRM tool you can get done with Pipedrive and its integrations. You don\'t need any time at all to get used to it, it\'s very intuitive. The custom fields and details about contacts and deals are endless. You can integrate it with your gmail and it will automatically import all your emails and trigger drafts for every new deal you make. Reminder and deal rotting options are pretty handy. Reporting is also well constructed because you can go in details and export anything you need.

CONS: The only thing that can be a little annoying sometimes that it does log you out if you\'re inactive for sometime during the day but it\'s not too much of a problem.

What do you think about this review? Great Poor

Great CRM Tool that should do you good.

Read full review >
Stefan Trbojevic
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.12.2018 Company Size: More than 100 Employees Industry: Information Services

PROS: Pipedrive is good tool to start your CRM adventures. It is easy to use subscription isnt that expensive and it offers a nice overview of your deals and your Clients.

CONS: There is no option to mass email your customers, therefor it is not as efficient as other CRM tools.

What do you think about this review? Great Poor

Saves the time and effort

Read full review >
Mitchell
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.09.2018 Company Size: 1-10 Employees Industry: Financial Services

PROS: It is easy to follow up on your leads. Once you generate leads, you can manage them from the time they visit your site to when they make an order. It helps you to answer their questions and queries with ease. This is because all the conversations and queries a lead raises are stored in a thread where you will be able to view the entire conversation without much hustle. Pipedrive gives you a visible way through which you can follow up on your leads. It is mobile compatible where the admin or the sales team leader can keep track of the movement of the leads using their mobile phone.

CONS: There are no major things to point out that I did not like about this product. It is all good but some of the features or functionalities will need fine tuning. For example, when it comes to scheduling of activities, Pipedrive has it at 15 minutes minimum. This seems to me like a lot of time for a single activity. If you had multiple activities to schedule, it would take you a lot of unnecessary time which is not convenient. If it was possible, they can lower this timeframe to help users with accurate calendar pull it off with ease.

What do you think about this review? Great Poor

More Feasibility in Business

Read full review >
Gregory
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2018 Company Size: More than 100 Employees Industry: N/A

PROS: I heard about it somewhere and started using Pipedrive. I must say it's a really cool software. Easy interface gets you going straight away. Everything is highly visible and I know exactly what areas to work on. Exporting data from CSV is a big plus point for me. It helps me while reporting. Visually the software is quite engaging and I can choose which of the users see which reports. It has been a lot of fun using this software.

CONS: Customization options in the reports will be a great addition. At the moment, there are some problems while reporting. I would also like to see Pipedrive having CSV integrations so that we don’t have to export and imports all the time.

What do you think about this review? Great Poor

A very good software for keeping track of all the aspects

Read full review >
Michael Grove
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 25.07.2018 Company Size: 11-50 Employees Industry: Retail

PROS: Pipedrive is a really easy to use platform and it is simple to teach your salesmen in addition to others. The combinations of a lot of various programs shows to be a fantastic organisation tool.

CONS: After you find out the software application or of a basic concept of how it works, it\\\\\\\'s extremely easy to utilize and is an excellent tool for your group.

What do you think about this review? Great Poor

activity-based sales pipeline

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Alondra Tyler
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 22.05.2018 Company Size: N/A Industry: N/A

PROS: Pipeline Management Email Integration Activities & Goals Sales Reporting Sales Forecasting Mobile Apps Google Apps Integration API Integrations Customisation Products Web Forms Reliability & Safety Multilingual & Multi-currency

CONS: customer on-boarding, help videos and material, FAQ

What do you think about this review? Great Poor

Best Pick for Smaller Businesses

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Steven
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.04.2018 Company Size: More than 100 Employees Industry: Human Resources

PROS: Previously I used Saleforce and some other CRMs. I have found Pipedrive the easiest among them all. It's simple and has everything I need. I like the fact that it's very easy to navigate and generate reports. Team management has also become more convenient. Drag and drop options are just great. I was the first to use Pipedrive and since then my boss has switched all his three companies to this software. That's how good it is.

CONS: The only problem I feel is bulk editing. I think Pipedrive can come up with a better solution for it. Average sales length is something that I would want to see. I am sure it will be there in the future pretty soon.

What do you think about this review? Great Poor

Simple yet powerful

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Edward
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.04.2018 Company Size: More than 100 Employees Industry: N/A

PROS: I like Pipedrive because it is simple. However, it's a powerful tool for team collaboration. It gives me real time alerts and updates so that all the team is in sync. It helps us achieve our goals on time.

CONS: There aren't' as many options as I expected. However, the integration options are quite versatile. These integrations have been really helpful and taken our business to the next level.

What do you think about this review? Great Poor

Easy to manage leads

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John
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.04.2018 Company Size: 11-50 Employees Industry: Information not available

PROS: It is a great tool to manage your sales. When you compare with other similar tools in the market, Pipedrive is like no other. It is more complete and offers the best user experience for my sales operations. Apart from that, it integrates with multiple applications such as Gmail, Zapier, and Google Agenda among others. This makes it a reliable product that offers more than hat it already has. At first, it was all about, managing leads and I found out that it is easy to set up once I grew my sales team. It is highly customizable where you can create filters and manage leads while you schedule activities for daily or weekly basis depending on your sales needs.

CONS: There is a lot to like about this product. It gives you the ultimate solution to your sales problems. You can manage leads and clients and create multiple pipelines for your sales at the same time, all which is possible with the help of Pipedrive solution. Although it has all of the above, you can get lost in this tool if you are not careful. This is especially the case when you are managing multiple leads. Also, creating filters is not that easy when you are getting started. However, the problem might not be with Pipedrive as you need to understand how the tool works in all the features you are interested in before you decide to use them.

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Workload Relief through Pipedrive

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Bridget
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.03.2018 Company Size: More than 100 Employees Industry: E-Learning

PROS: The reason why I like Pipedrive so much is that it has incredibly reduced my workload and complications I faced with daily tasks. I am most concerned about closing deals after sales. I don't worry much about calendars and projects so I can safely say that my problems are being dealt with efficiently so far. The app is quite intuitive as well and highly interactive.

CONS: Initially, Pipe can be a great instrument to have but i would like to see more functionalities. I think the laterstages of the pipe can be improved. For instance, there can be a forecast tool. At the moment, I cannot figure out the priority deals. ALso, if there could be email and calling options as we add an activity, it would be great.

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A great CRM tool

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Lisa
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.03.2018 Company Size: 1-10 Employees Industry: Non-Profit Organization Management

PROS: After a long consultation and review of similar tools that offer CRM solutions for businesses and organization, we found Pipedrive to play well with us. It is not easy to find a tool that incorporates your organization needs in full and still offers the ultimate simplicity in terms of use. Pipedrive has hit that mark with us and we are happy to have found each other. It is already customized according to our need and offers attractive features to give us a boot in terms of needs. The balance, of the functionalities it has, gives us that edge to make the best use of it. It is highly scalable and has managed to help us expand as an NGO without much hustle. It integrates well with Slack and Google Applications which helps improve our workflow.

CONS: There are only minor issues that this tool has. In terms of functionality, I did not find anything worth mentioning, that I did not like. However, for the appearance, it is not that attractive. When you compare with other similar tools in the market, Pipedrive ranks the lowest in terms of appearance. If it were possible, they could make the tool to look more presentable in a professional matter. Although this is a none-issue, I would love to see that in a tool that offers so much in terms of CRM solutions. It also does not have the desktop application, on top of the mobile app, and I would like to see that too.

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Decent Software but with Limitations

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Wilson
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 01.03.2018 Company Size: More than 100 Employees Industry: Renewables & Environment

PROS: As a beginner, i found Pipedrive quite easy to use. It relieved me of using those yellow sticky notes to keep my contacts organised. It's fast and simple and quite affordable too. It was easy to set up and astonishingly, we were able to outgrow our company capabilities in the trial period only.

CONS: It's not particularly a great tool for businesses from the management point of view. It doesnt focus greatly on management aspects of an organization. It's good for a team that doenst need reminders and restrictions all the time. If you're thinking of having the control of operations at our end while your reps don't have the complete access, this software might not be for you then. This is one reason that the support staff will guide you correctly and they don't really make too many changes in the software.

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Multiple Pipe Management made Easy

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Jacob
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.02.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: This app is very easy to use. I like the interface on both the app as well as the website. It can adapt to variations so i can manage different pipe types all at once. Regularly updatable features ensure that you don't miss out on any updates for your project. The fact that i can make these updates and changes through smartphone has been a huge help.

CONS: I don't find anything seriously wrong with this app. There's nothing too big that makes you avoid this software. I just had issues with social media integrations but that's too significant either.

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Helps the sales team to be more productive

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Ben
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.02.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: It makes managing sales and leads easy. You can set up and manage two sales pipelines simultaneously. This is big if you want to achieve the best results in your business. With the web-based platform the tool offers, you can manage your leads on your PC or opt for the mobile application to do it while on the move. Everything is laid out in the open for you to excel using Pipedrive. It offers an attractive view which equips you to know how your leads and sales are progressing on a daily or weekly basis. You can update your projects on the move with the mobile application which keeps your operations in order. Since it supports multiple pipelines, you can attract a new crop of potential clients.

CONS: Everything seems to be fine with this product. When it comes to giving you value for your money, you can expect that from Pipedrive. It gives you a lifeline when it comes to managing sales and leads altogether. You can know what strategy to apply in order to convert your leads. It gives you a flexible platform that is both web-based and mobile based so that you can manage your projects even when you are not in the office. The only thing I can think of that is a drawback with this tool is the fact that it is not integrated with social media platform.

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Helpful Integrations and Versatile Features

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Michael
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.01.2018 Company Size: More than 100 Employees Industry: Music

PROS: It's easier to manage deals and business clients with Pipedrive. The features are great especially in the online software. Importing all our clients and contacts to Pipedrive was simple. We can create deals and activities with our clients which I think is a big plus. It's great to have the activities option becuase it organises and keeps everything in control. Easy reporting and analytics make things much more transparent. I like the Google Apps integration and we can manage calendars and sync them with Pipedrive. Importing google docs is also a highly useful feature.

CONS: I can't think of any drwabacks but of course, there can be improvements. I would want to see more features added. The only drawback I can think of is that it doesn't have social media integrations such as Twitter, Facebook etc.

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A Great Advice from my friend

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Peter
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.01.2018 Company Size: More than 100 Employees Industry: Information Services

PROS: A friend recommended me to use Pipedrive. After having watched a few training videos, I started using the software. I must say it was a great advice. The drag and drop features, and under deal stages impressed me the most. It's pretty much like Trello which is a project management tool. I hope I can close more deals with Pipedrive because of cloud storage options, too.

CONS: I am still young at using Pipedrive and so far, there is nothing that has troubled me. I will reach out to the support team if anything comes up.

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Cool Software with Great Features

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Mark
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.12.2017 Company Size: More than 100 Employees Industry: Real Estate

PROS: This software is a great tool for most businesses. Particularly if you don't get too much time, Pipedrive will be a great app for you because it has simple and fast interface with almost all the features you would like to have.

CONS: I think there can be improvment made in the reporting tool. The representation can be better i.e. graphs can be added. If we could create multiple leads at once, it would be a great thing too.

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Integrates well with PandaDocs

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Tom
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.12.2017 Company Size: 11-50 Employees Industry: Wireless

PROS: It does not have a steep learning curve. The interface is simple which allows you to get started with this product after a short period. When it comes to its features, you do not have a lot to deal with. This gives you the edge to learn fast on how to use this product since it is simple. It is flexible based on how you can use it. You can either use your desktop to get started or even access it using the mobile application on your smartphone. Apart from the simple features, it integrates well with other applications. For example, it integrates with PandaDocs which you can use hand in hand with it to create proposals, orders forms and estimates among others.

CONS: It has its drawbacks which can be annoying at times. Whenever you want to create a new field, this product allows it. However, you will not be able to report on this new field or search it on the system. The reports that you generate will come out but the field you created will be missing from that report. This makes it unnecessary for one to customize the fields in the system. It would be better if the fields you customize could be incorporated into the system such that they are searchable and show up on the reports you generate. Otherwise, the customization functionality is no good. Also, the import and export functions have grave issues as some information is omitted once you expert or import documents such as the product list.

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Good Functionalities and Much Ease

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Justin
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.12.2017 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: This software is really interactive. It's intuitive and helps me run the sales and campaigns conveniently. Why I like it most is the fact that it saves me a lot of time. I can add, move and report deals in quick time. The drag and drop functions make it more enjoyable as well. I previously used Salesforce but I must say that the functionality options as well as the price are much better in Pipedrive.

CONS: There should be a field that defines a deal accurately. At the moment, this option is not present. For my business, recurring revenues are really important. At the moment, I have to manually translate different pipeline numbers to get the results I need.

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Reviewed By Louie Andre
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