Pipedrive REVIEW

CRM Software

18 user reviews
USER SATISFACTION 100%
OUR SCORE 9.7

What is Pipedrive?

Pipedrive is the current leader of our CRM software category, and the winner of our Best CRM Software Award for 2016 as well as the Supreme Software Award for 2016. In extensive tests of all popular solutions on the market our review team found Pipedrive to be the best performing CRM and sales pipeline management system for sole vendors and developing businesses, and the robust feature suite offered by the vendor definitely confirms it.

Built by sales people and hardcore web app developers, Pipedrive organizes your business leads in a way that will give you an excellent overview of your sales, and allow you to focus on the deals that you want to prioritize. Setting up an account takes only a minute, and other vital operations that used to be difficult and time consuming are also very straightforwad and fast.

The app is friendly enough for most sales teams to love it at first sight, and this has a lot to do with the system being fully mobile optimized. You can also easily integrate it with Google Calendar, Google Contacts, and other Google apps and many popular third-party business systems.

But what is it that makes Pipedrive so convenient? The critical catch of this system are direct sales. With this software, you will certainly get a solution capable of efficiently managing your company’s sales pipeline. The downright intuitiveness of the system helps you distinguish hot leads and priority deals, and develop an individual approach for each of them without wasting too much time. Negotiating a deal, or maintaining lead relationships in general is a fully flexible process, and you can quickly customize it to promote your brand, or adjust the conditions you no longer agree with. In fact, Pipedrive allows you to switch on/off entire modules, and guarantees there will be no side effect on the quality of your service.

On top of it all, Pipedrive is a universally applicable system where you can tweak all of your workflows, regardless of how complicated they may be. Pipedrive is available in 13 languages to serve almost all geographies, and works with a wide range of currencies including leading and minor ones. As we already mentioned, its open API configuration ensures it can blend seamlessly with every software landscape, and be applied in harmony with all business systems, including Dropbox, Zapier, MailChimp, RightSignature, Zoho CRM, and many more.

Finally, the vendor offers a flexible pricing plan which ensures all companies should be able to find  a package suitable for their budget. You can also check the Pipedrive free trial to see how the software works before making a purchase decision (no credit card is required to sign up).

Overview of Pipedrive Benefits

With Pipedrive, your business will always have an efficient and user-friendly overview of the sales pipeline. Your sales team and deal makers will love the software, because of the sales pipeline methodology that is built into it. Your deals will be displayed according to different sales stages, allowing you to see the progress of your team and check which deals should be pushed. You can also follow the progress of your sales team members as well as deals offered to leads.

Efficient sales management

Pipedrive acts as your personal sales manager that helps you pick the right activities and deals to focus on. This is why the tool is a real blessing for business owners and sales managers, and a useful and effective application for sales people. The app can give you a clear overview of your sales pipeline and effective sales methodology is built into the software. You can become a better closer with the app’s Timeline View which helps to select the right deals and activities to focus on. Pipedrive is also a highly secure app that is trusted by thousands of customers around the globe. It offers solid hosting infrastructure as well as nightly backups in multiple locations.

Quick deal closure

Adding deals in Pipedrive couldn’t be simpler: all you need to do is to click on the Add Deal button on top of the deals section, and fill in the data required in the pop up dialog box (associated organizations, closure expectancy dates, stages, and scheduled activities). The advanced Activity Scheduler makes it easy to plan events and appoint meetings in your calendar with no risk of double entries. In this aspect, make sure you familiarize with the Mail tab, as it is there where all of your emails will be synced, and from where you can forward documents and close specific deals with contacts that are not displayed on your Pipedrive list. The bulk editing feature has been redesigned to modify several fields at ones, and gives you the freedom to choose colors and symbols you expect contacts to understand.

Well-organized lead collection

The minimalist layout of this system facilitates lead management, and so do the seemingly infinite configuration possibilities. The system collects contact information using customizable Web Forms, which can be placed directly on the user’s website or newsletter, or created manually within the Settings section. As expected, the numerous CRM and contact management integrations allow the user to import leads from other systems, regardless of their number.

Extended customization

With Pipedrive, you can customize literally everything. It’s possible to  add customized fields to modify your sales pipeline stages according to your business needs. You can also turn on and off whole modules with just one click. When communicating with your clients, you will have access to a variety of modern editing filters to personalize messages, or share/publish files you think would be relevant for your colleagues. Group discussions are also available.

Top notch Statistics and Reporting

One of the most helpful tabs in this system is Statistics, which can also be linked to the dashboard and presented to other colleagues for better understanding of critical metrics. There, you can follow the performance of individual agents, the value of each separate deal, or the history of every lead. Recent improvements made in the system empower critical comparisons, such as the one between closed and lost deals. As for reporting, note that Pipedrive has the capacity to store all conversations and relevant information in a centralized database, from where you can export it to other systems, or use your own app to pull out detailed summaries. You can also give the Live Dashboard a look, and follow the status of your Wins, Loses, People, Activities, and Newness, or customize a special report that will display all aspects of your performance.

Full mobile optimization

Pipedrive allows you to take your sales pipeline with you anywhere you go because of its mobile apps. If you are a tablet user, you can use the app’s mobile web version using your favorite browser from anywhere in the world. You can also take notes during a meeting or call using this application. All data is also backed up in real time to a separate server.

Overview of Pipedrive Features

  • Great Sales Pipeline View
  • Email integration
  • Goal Setting & Reporting
  • Contact History
  • Google Calendar & Contacts Integration
  • Powerful API
  • Mobile Apps
  • Full Customization
  • Roles & Organizational Hierarchy
  • Multi-Language
  • 24/7 Support
  • Timeline view
  • Sales reporting
  • Reliable and safe
  • Google Apps integration
  • Email tracking
  • Google Maps integration
  • Powerful API
  • Multi-language and multi-currency
  • Simple data import & export

Awards & Quality Certificates

Pipedrive Position In Our Categories

Position of Pipedrive in our main categories:

3

Pipedrive is one of the top 3 CRM Software products

3

Pipedrive is one of the top 3 Sales Software products

3

Pipedrive is one of the top 3
CRM Software products

3

Pipedrive is one of the top 3
Sales Software products


Pipedrive is also listed in the following subcategories:

Category:Position:Category:Position:
Contact Management Software#1 Lead Management Software#1
Online CRM Software#2 Social CRM Software#2
Category:Position:
Contact Management Software#1
Lead Management Software#1
Online CRM Software#2
Social CRM Software#2

Since each enterprise has particular business needs, it is sensible for them to refrain from looking for a one-size-fits-all perfect software application. Needless to say, it would be useless to try to find such a platform even among widely used software applications. The clever thing to do would be to jot down the various important factors that require consideration such as key features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Pipedrive reviews and investigate each of the other systems in your shortlist in detail. Such exhaustive homework can ensure you weed out ill-fitting platforms and choose the app that presents all the elements you need for business success.

How Much Does Pipedrive Cost?

Pipedrive Pricing Plans:

Pipedrive is available in three SMB and enterprise pricing plans. All payment plans offer a free 30 days trial, and provide you the possibility to use the app free for 2 month is you decide to pay on annual basis.

The following paid plans are available:

Silver – $12.00/month/user ($10 billed annually)

  • Smart email BCC
  • 2GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations, API access

Gold – $25.00/month/user ($21 billed annually)

  • Two-way full email sync
  • 5GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations, API access

Platinum – $75.00/month/user ($63 billed annually)

  • Two-way full email sync
  • 100GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations
  • API access
  • Dedicated hosting
  • Advanced security

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Pipedrive reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Pipedrive. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

130

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Pipedrive User Reviews


Lisa 1 month ago
Verified
user



John 1 month ago
Verified
user



Tom 1 month ago
Verified
user



Mitchell 2 months ago
Verified
user


What are Pipedrive pricing details?

Pipedrive Pricing Plans:

Pipedrive is available in three SMB and enterprise pricing plans. All payment plans offer a free 30 days trial, and provide you the possibility to use the app free for 2 month is you decide to pay on annual basis.

The following paid plans are available:

Silver – $12.00/month/user ($10 billed annually)

  • Smart email BCC
  • 2GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations, API access

Gold – $25.00/month/user ($21 billed annually)

  • Two-way full email sync
  • 5GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations, API access

Platinum – $75.00/month/user ($63 billed annually)

  • Two-way full email sync
  • 100GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations
  • API access
  • Dedicated hosting
  • Advanced security

What integrations are available for Pipedrive?

Pipedrive integrates with the following business systems and applications:

  • Highrise CRM
  • Google Apps
  • DropBox
  • Yesware
  • MailChimp
  • Zapier
  • Quote Roller
  • Google Maps
  • RightSignature
  • Ecquire
  • daPulse
  • SupportBee
  • ActiveCampaign
  • NiftyQuoter
  • Kato
  • Torpio
  • Bedrock Data
  • PandaDoc
  • Userlike
  • Woopra
  • Base CRM
  • Batchbook
  • Capsule CRM
  • Close.io
  • Maximizer
  • NetSuite CRM
  • Nimble
  • Nutshell
  • PipelineDeals
  • Redtail CRM
  • Sage ACT!
  • Salesforce
  • Saleslogix
  • SugarCRM
  • Zoho CRM

User reviews


User reviews in total: 18

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The most favorable review

Lisa R.

1 month ago


Pros:
After a long consultation and review of similar tools that offer CRM solutions for businesses and organization, we found Pipedrive to play well with us. It is not easy to find a tool that incorporates your organization needs in full and still offers the ultimate simplicity in terms of use. Pipedrive has hit that mark with us and we are happy to have found each other. It is already customized according to our need and offers attractive features to give us a boot in terms of needs. The balance, of the functionalities it has, gives us that edge to make the best use of it. It is highly scalable and has managed to help us expand as an NGO without much hustle. It integrates well with Slack and Google Applications which helps improve our workflow.

Cons:
There are only minor issues that this tool has. In terms of functionality, I did not find anything worth mentioning, that I did not like. However, for the appearance, it is not that attractive. When you compare with other similar tools in the market, Pipedrive ranks the lowest in terms of appearance. If it were possible, they could make the tool to look more presentable in a professional matter. Although this is a none-issue, I would love to see that in a tool that offers so much in terms of CRM solutions. It also does not have the desktop application, on top of the mobile app, and I would like to see that too.

The least favorable review

Wilson G.

6 months ago


Pros:
As a beginner, i found Pipedrive quite easy to use. It relieved me of using those yellow sticky notes to keep my contacts organised. It's fast and simple and quite affordable too. It was easy to set up and astonishingly, we were able to outgrow our company capabilities in the trial period only.

Cons:
It's not particularly a great tool for businesses from the management point of view. It doesnt focus greatly on management aspects of an organization. It's good for a team that doenst need reminders and restrictions all the time. If you're thinking of having the control of operations at our end while your reps don't have the complete access, this software might not be for you then. This is one reason that the support staff will guide you correctly and they don't really make too many changes in the software.

Published 1 month ago
Verified
user
After a long consultation and review of similar tools that offer CRM solutions for businesses and organization, we found Pipedrive to play well with us. It is not easy to...



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Published 1 month ago
Verified
user
It is a great tool to manage your sales. When you compare with other similar tools in the market, Pipedrive is like no other. It is more complete and offers the best user...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
It does not have a steep learning curve. The interface is simple which allows you to get started with this product after a short period. When it comes to its features,...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
It makes managing sales and leads easy. You can set up and manage two sales pipelines simultaneously. This is big if you want to achieve the best results in your...



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Published 2 months ago
Verified
user
It is easy to follow up on your leads. Once you generate leads, you can manage them from the time they visit your site to when they make an order. It helps you to answer...



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Published 2 months ago
Verified
user
It has everything you may need to improve your sales. It offers a reliable platform on which you can manage sales pipeline without much hustle. I like the view that this...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
It is simple all the way. You do not require much training to get the hang of things with this tool. It integrates well with other sales tools to give a seamless solution...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I settled for this tool to help me manage my sales effectively. Pipedrive has not disappointed in any way. It helps me to develop better


What do you think about this review? Great Poor
Published 5 months ago
Verified
user
The reason why I like Pipedrive so much is that it has incredibly reduced my workload and complications I faced with daily tasks. I am most concerned about closing deals...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
Previously I used Saleforce and some other CRMs. I have found Pipedrive the easiest among them all. It's simple and has everything I need. I like the fact that it's very...



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