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User review of Pipedrive

A very good software for keeping track of all the aspects

- by Michael Grove

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Pipedrive is a really easy to use platform and it is simple to teach your salesmen in addition to others. The combinations of a lot of various programs shows to be a fantastic organisation tool.

What aspects are problematic or could work better?

After you find out the software application or of a basic concept of how it works, it\\\\\\\'s extremely easy to utilize and is an excellent tool for your group.

What features/services would you like to see in future versions of this product?

Every telephone call, e-mail, interaction is logged into the system in addition to offers that are being made should be put in steps and logs, also would be nice to have a better logging at the admin level

What specific problems in your company were solved by this product?

I primarily coordinate mine with my drip projects. You can log each and every single activity that is made with a consumer in addition to have the call and voicemails recorded if you have actually simply call integrated with pipedrive itself.

Are you a current user of this product?

No

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
5
amazing
Customer Management
5
amazing
Task Management
4
very good
Contract Management
4
very good
Pricing Management
5
amazing
Email Marketing
5
amazing
Order Management
4
very good
Campaign Management
5
amazing

Analytics

Reports
4
very good
ROI Analytics
3
ok

Integrations

API
5
amazing
Calendar & Contacts Sync
4
very good
Export & Import of Data
3
ok
Available Integrations
5
amazing
Social Network Integration
5
amazing

Customer Service

Call Center Tools
5
amazing
Issue Tracking
4
very good
Support Portal
5
amazing
Knowledge Base Management
5
amazing

General Features

Collaboration Features
4
very good
Dashboard
5
amazing
Overall Performance
5
amazing
Access & Role Management
4
very good
Mobile Support
5
amazing
Customization
3
ok
File Management
5
amazing
Language Support
4
very good
Security
5
amazing
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