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User review of Pipedrive

Great CRM Tool that should do you good.

- by Stefan Trbojevic

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Pipedrive is good tool to start your CRM adventures. It is easy to use subscription isnt that expensive and it offers a nice overview of your deals and your Clients.

What aspects are problematic or could work better?

There is no option to mass email your customers, therefor it is not as efficient as other CRM tools.

What features/services would you like to see in future versions of this product?

I'd like to see bulk mailing option implemented for all the subscription plans.

What specific problems in your company were solved by this product?

Staying in touch with our customers and keeping history of deals and conversations.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes

PRICING & COSTS

What was the cost of implementing this product?

I wouldnt have that information.

What is your total annual cost for using this product?

$180

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

extended trial

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
4
very good
Customer Management
4
very good
Task Management
4
very good
Contract Management
4
very good
Pricing Management
3
ok
Email Marketing
4
very good
Order Management
4
very good
Campaign Management
5
amazing

Analytics

Reports
4
very good
ROI Analytics
4
very good

Integrations

API
2
mediocre
Calendar & Contacts Sync
4
very good
Export & Import of Data
3
ok
Available Integrations
5
amazing
Social Network Integration
3
ok

Customer Service

Call Center Tools
4
very good
Issue Tracking
4
very good
Support Portal
4
very good
Knowledge Base Management
3
ok

General Features

Collaboration Features
3
ok
Dashboard
5
amazing
Overall Performance
5
amazing
Access & Role Management
4
very good
Mobile Support
4
very good
Customization
4
very good
File Management
4
very good
Language Support
3
ok
Security
5
amazing