User review
of Pipedrive
Great CRM Tool that should do you good.
-
by Stefan Trbojevic
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Pipedrive is good tool to start your CRM adventures. It is easy to use subscription isnt that expensive and it offers a nice overview of your deals and your Clients.
What aspects are problematic or could work better?
There is no option to mass email your customers, therefor it is not as efficient as other CRM tools.
What features/services would you like to see in future versions of this product?
I'd like to see bulk mailing option implemented for all the subscription plans.
What specific problems in your company were solved by this product?
Staying in touch with our customers and keeping history of deals and conversations.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Information Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
PRICING & COSTS
What was the cost of implementing this product?
I wouldnt have that information.
What is your total annual cost for using this product?
$180
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
extended trial
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management very good
4
Task Management very good
4
Contract Management very good
4
Pricing Management ok
3
Email Marketing very good
4
Order Management very good
4
Campaign Management amazing
5
Analytics
Reports very good
4
ROI Analytics very good
4
Integrations
API mediocre
2
Calendar & Contacts Sync very good
4
Export & Import of Data ok
3
Available Integrations amazing
5
Social Network Integration ok
3
Customer Service
Call Center Tools very good
4
Issue Tracking very good
4
Support Portal very good
4
Knowledge Base Management ok
3
General Features
Collaboration Features ok
3
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management very good
4
Mobile Support very good
4
Customization very good
4
File Management very good
4
Language Support ok
3
Security amazing
5
