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User review of Pipedrive

One of the easiest to use but most useful tools you could invest in.

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I cannot say enough good things about this software. We\'ve been using it for over a year now and it has never failed us. Everything you imagine to do with your CRM tool you can get done with Pipedrive and its integrations. You don\'t need any time at all to get used to it, it\'s very intuitive. The custom fields and details about contacts and deals are endless. You can integrate it with your gmail and it will automatically import all your emails and trigger drafts for every new deal you make. Reminder and deal rotting options are pretty handy. Reporting is also well constructed because you can go in details and export anything you need.

What aspects are problematic or could work better?

The only thing that can be a little annoying sometimes that it does log you out if you\'re inactive for sometime during the day but it\'s not too much of a problem.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
4
very good
Customer Management
5
amazing
Task Management
4
very good
Contract Management
4
very good
Pricing Management
5
amazing
Email Marketing
5
amazing
Order Management
4
very good
Campaign Management
5
amazing

Analytics

Reports
5
amazing
ROI Analytics
4
very good

Integrations

API
5
amazing
Calendar & Contacts Sync
4
very good
Export & Import of Data
4
very good
Available Integrations
5
amazing
Social Network Integration
4
very good

General Features

Collaboration Features
5
amazing
Dashboard
5
amazing
Overall Performance
5
amazing
Access & Role Management
5
amazing
Customization
5
amazing
File Management
5
amazing
Language Support
5
amazing
Security
5
amazing
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