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User review of Pipedrive

Pipedrive will allow you to see how a particular CRM will work in your business.

- by Olivia Caicedo

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Technology advances rapidly, therefore, if your company wants to grow, you have to learn to go hand in hand with technological advances. If you have a small or medium business, you probably need CRM software to improve lead management, sales management, reports and other similar operations.

What aspects are problematic or could work better?

However, deciding which CRM software is right for your business can be overwhelming. Among so many options, you should ask yourself some questions. What features does this software offer? Will we need all these features? Is it worth spending so much money on these additional functions or can we go for something cheaper?

What features/services would you like to see in future versions of this product?

Pipedrive offers you an efficient and easy-to-use overview of the sales channel. Your sales team will appreciate the system because it has a sales channeling methodology incorporated. Show your offers according to the different sales stages, which you can customize according to your own process, which allows everyone to see the progress of the team and verify which offers should be prioritized.

What specific problems in your company were solved by this product?

You can use mobile applications to take your sales channel wherever you go. If you have a tablet, you can use the mobile web version of the application in your preferred browser. All data is backed up in real time on a different server. You can also take notes during a meeting or a call using this Pipedrive solution.
You can close offers more easily with the timeline view of the application, which also helps you select the right offers and activities so you can focus on them.
Pipedrive is a secure application. It offers a solid hosting infrastructure, as well as nightly backups in multiple locations.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Telecommunications

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to solve our customers problems faster and in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

PRICING & COSTS

What was the cost of implementing this product?

$500.000,00

What is your total annual cost for using this product?

$450.000.000,00

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

No.

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
5
amazing
Customer Management
5
amazing
Task Management
5
amazing
Contract Management
5
amazing
Pricing Management
5
amazing
Email Marketing
5
amazing
Order Management
5
amazing
Campaign Management
5
amazing

Analytics

Reports
5
amazing
ROI Analytics
5
amazing

Integrations

API
5
amazing
Calendar & Contacts Sync
5
amazing
Export & Import of Data
5
amazing
Available Integrations
5
amazing
Social Network Integration
5
amazing

Customer Service

Call Center Tools
5
amazing
Issue Tracking
5
amazing
Support Portal
5
amazing
Knowledge Base Management
5
amazing

General Features

Collaboration Features
5
amazing
Dashboard
5
amazing
Overall Performance
5
amazing
Access & Role Management
5
amazing
Mobile Support
5
amazing
Customization
5
amazing
File Management
5
amazing
Language Support
5
amazing
Security
5
amazing