What are the best aspects of this product?
Planio is an excellent ticket management app that offers many useful features. It can be used to provide customer support. Its plus point is its simple style. I appreciate that the vendor hosts customers’ data in servers located in the EU and implements plenty of protective measures to ensure data security. Their customer support is also top notch.
What aspects are problematic or could work better?
The only drawback is the design takes up too much screen space.
What specific problems in your company were solved by this product?
I use Planio to streamline ticket management and centralize information in one location. I have also integrated customer support in the same solution.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year