PrediCX Review
What is PrediCX?
PrediCX is an innovative predictive analytics engine designed by Warwick Analytics for businesses that utilize unstructured data; especially text data to build models. It is an automated text classification machine that leverages machine learning to categorize texts (such as chatbot interactions, customer ticket support, product reviews, warranty claims, insurance claims, or customer complains) based on the ‘human-in-the-loop input to streamline customer support prioritization, customer feedback, or warranty handling.
The platform gathers heterogeneous data and analyzes it dynamically to deliver recommendations to users and guide them to the ‘next best action’ for optimizing customer experience (CX). Unlike the legacy machine learning solutions, PrediCX doesn’t require massive labeling to achieve classification performance. It only requires human agents to label datasets and records manually, to sustain a continuous process that maximizes labeling performance and demands minimal labeling effort.
Show MoreOverview of PrediCX Benefits
PrediCX is a reliably powerful predictive analytics solution that allows you to categorize a million pieces of text data to optimize customer experience. The platform utilizes text data such as warranty complaints, customer voice, insurance claims, product reviews, and more to generate precise classification models for enterprises of different sizes. With the help of minimal human labeling and accurate machine learning techniques, the solution maximizes the performance of predictive analytics models.
One advantage of PrediCX is that it can be used to train chatbots. It implements intelligent labeling and classification of texts and labels in Chatbot discussions to ensure all customer inquiries are completely comprehended. This minimizes the number of customers being channeled to human agents thereby increasing consumer engagement and the containment rate. In addition, the Human-in-the-loop validation ensures your bots are always up to date with your latest services.
Also, PrediCX automates complaints resolutions, provides insights and alerts from your complaints, and pinpoints the next best action to turn the negatives into positives. This frees up human agents and allows them to focus on the complaints requiring escalation. By flagging clear complaint hotspots, the solution provides insights into your customers’ pain point and enables you to curve positive advocacy out of every complaint. This prevents complaints from leading to claims thereby reducing operational costs significantly.
Better still, PrediCX automates sentiment analysis and label concepts and topics accurately to help you know the thinking of your customers in near real-time. The best thing is that the platform requires no prior data cleansing; this reduces human effort and ensures no critical context is accidentally removed. It helps you take advantage of every piece of unstructured data to achieve an all-around customer view.
Show MoreOverview of PrediCX Features
- Intelligent labeling
- Hasslefree modeling
- Dynamically updating models
- Rule-based classification
- Traditional machine learning
- Text analysis
- Customer analysis
- Data mining
- Customer service analytics
- Activity dashboard
- Spam analysis
- Metadata tagging
PrediCX Position In Our Categories
Knowing that businesses have special business wants, it is wise that they avoid purchasing a one-size-fits-all, ”best” business program. Needless to say, it would be difficult to try to come across such application even among branded software products. The rational step to undertake would be to take note of the various vital functions that require careful thought such as major features, packages, skill levels of the users, business size, etc. Then, you should do your product research through and through. Browse through these PrediCX analyses and look into the other software options in your list in detail. Such comprehensive research ensures you steer clear of ill-fitting apps and buy the system which provides all the tools your business requires.
Position of PrediCX in our main categories:
TOP
50
PrediCX is one of the top 50 Predictive Analysis Software products
If you are considering PrediCX it might also be a good idea to check out other subcategories of Predictive Analysis Software listed in our base of B2B software reviews.
Organizations have diverse needs and requirements and no software platform can be ideal in such a situation. It is pointless to try to find a perfect off-the-shelf software app that meets all your business requirements. The intelligent thing to do would be to modify the application for your specific wants, staff member skill levels, finances, and other aspects. For these reasons, do not hasten and pay for well-publicized leading systems. Though these may be widely used, they may not be the ideal fit for your unique requirements. Do your homework, look into each short-listed platform in detail, read a few PrediCX Predictive Analysis Software reviews, call the vendor for explanations, and finally settle for the app that offers what you want.
How Much Does PrediCX Cost?
PrediCX Pricing Plans:
Free Trial
Essential
Free
Pro
$900
Premium
$4950
Enterprise
Contact vendor
What are PrediCX pricing details?
PrediCX Pricing Plans:
Free Trial
Essential
Free
Pro
$900
Premium
$4950
Enterprise
Contact vendor
PrediCX offers a simple enterprise pricing structure with subscription-based pricing:
Essential @ Free
- Up to 1000 records per month
- Up to 10 labels
- Maximum text length: 280
- Cloud-based
Pro @ $900
- Up to 1000 records per month
- Up to 100 labels
- Maximum text length: 280
- Cloud-based
Premium @ $ 4950
- Up to 10000 records per month
- Up to 100 labels
- Maximum text length: 500
- Cloud-based
Enterprise @ quote based
- Up to 100k records per month
- Up to 1000+ labels
- Maximum text length: 1000+
- Cloud-based
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to buy a Predictive Analysis Software it’s vital not only to learn how experts evaluate it in their reviews, but also to discover if the real clients and enterprises that use this software are indeed content with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PrediCX reviews across a vast array of social media sites. The information is then featured in an easy to understand way indicating how many customers had positive and negative experience with PrediCX. With that information at hand you will be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- German
- French
Pricing Model
- Free
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for PrediCX?
PrediCX integrates with the following applications:
- Intercom
- Zendesk
- Desk
- Freshdesk
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