PrediCX Review
What is PrediCX?
PrediCX is an innovative predictive analytics engine designed by Warwick Analytics for businesses that utilize unstructured data; especially text data to build models. It is an automated text classification machine that leverages machine learning to categorize texts (such as chatbot interactions, customer ticket support, product reviews, warranty claims, insurance claims, or customer complains) based on the ‘human-in-the-loop input to streamline customer support prioritization, customer feedback, or warranty handling.
The platform gathers heterogeneous data and analyzes it dynamically to deliver recommendations to users and guide them to the ‘next best action’ for optimizing customer experience (CX). Unlike the legacy machine learning solutions, PrediCX doesn’t require massive labeling to achieve classification performance. It only requires human agents to label datasets and records manually, to sustain a continuous process that maximizes labeling performance and demands minimal labeling effort.
Show MoreOverview of PrediCX Benefits
PrediCX is a reliably powerful predictive analytics solution that allows you to categorize a million pieces of text data to optimize customer experience. The platform utilizes text data such as warranty complaints, customer voice, insurance claims, product reviews, and more to generate precise classification models for enterprises of different sizes. With the help of minimal human labeling and accurate machine learning techniques, the solution maximizes the performance of predictive analytics models.
One advantage of PrediCX is that it can be used to train chatbots. It implements intelligent labeling and classification of texts and labels in Chatbot discussions to ensure all customer inquiries are completely comprehended. This minimizes the number of customers being channeled to human agents thereby increasing consumer engagement and the containment rate. In addition, the Human-in-the-loop validation ensures your bots are always up to date with your latest services.
Also, PrediCX automates complaints resolutions, provides insights and alerts from your complaints, and pinpoints the next best action to turn the negatives into positives. This frees up human agents and allows them to focus on the complaints requiring escalation. By flagging clear complaint hotspots, the solution provides insights into your customers’ pain point and enables you to curve positive advocacy out of every complaint. This prevents complaints from leading to claims thereby reducing operational costs significantly.
Better still, PrediCX automates sentiment analysis and label concepts and topics accurately to help you know the thinking of your customers in near real-time. The best thing is that the platform requires no prior data cleansing; this reduces human effort and ensures no critical context is accidentally removed. It helps you take advantage of every piece of unstructured data to achieve an all-around customer view.
Show MoreOverview of PrediCX Features
- Intelligent labeling
- Hasslefree modeling
- Dynamically updating models
- Rule-based classification
- Traditional machine learning
- Text analysis
- Customer analysis
- Data mining
- Customer service analytics
- Activity dashboard
- Spam analysis
- Metadata tagging
PrediCX Position In Our Categories
Since companies have particular business-related wants, it is wise that they steer clear of deciding on a one-size-fits-all, ideal software. Nonetheless, it would be almost impossible to try to come across such application even among branded software products. The right step to undertake can be to set down the various vital factors which entail scrutiny including critical features, packages, skill competence of staff members, company size, etc. The second step is, you must double down on your product research systematically. Go over these PrediCX reviews and check out the other software solutions in your list in detail. Such well-rounded product research can make sure you keep away from mismatched software products and select the one that meets all the tools your business requires in sustaining growth.
Position of PrediCX in our main categories:
TOP
50
PrediCX is one of the top 50 Predictive Analysis Software products
If you are considering PrediCX it may also be a good idea to investigate other subcategories of Predictive Analysis Software gathered in our database of B2B software reviews.
Since each company has unique business wants, it is sensible for them to refrain from looking for a one-size-fits-all ideal software system. Needless to say, it would be useless to try to find such an app even among market-leading software platforms. The intelligent thing to do would be to catalog the various essential factors that require consideration such as required features, finances, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some PrediCX Predictive Analysis Software reviews and investigate each of the other solutions in your shortlist in detail. Such exhaustive groundwork can ensure you discard ill-fitting applications and choose the solution that presents all the elements you need for business success.
How Much Does PrediCX Cost?
PrediCX Pricing Plans:
Free Trial
Essential
Free
Pro
$900
Premium
$4950
Enterprise
Contact vendor
What are PrediCX pricing details?
PrediCX Pricing Plans:
Free Trial
Essential
Free
Pro
$900
Premium
$4950
Enterprise
Contact vendor
PrediCX offers a simple enterprise pricing structure with subscription-based pricing:
Essential @ Free
- Up to 1000 records per month
- Up to 10 labels
- Maximum text length: 280
- Cloud-based
Pro @ $900
- Up to 1000 records per month
- Up to 100 labels
- Maximum text length: 280
- Cloud-based
Premium @ $ 4950
- Up to 10000 records per month
- Up to 100 labels
- Maximum text length: 500
- Cloud-based
Enterprise @ quote based
- Up to 100k records per month
- Up to 1000+ labels
- Maximum text length: 1000+
- Cloud-based
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you make a decision to get a Predictive Analysis Software it’s vital not only to see how experts rank it in their reviews, but also to find out whether the actual people and businesses that purchased this software are actually happy with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PrediCX reviews across a vast array of social media sites. The data is then presented in an easy to digest format revealing how many clients had positive and negative experience with PrediCX. With that information available you should be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- German
- French
Pricing Model
- Free
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for PrediCX?
PrediCX integrates with the following applications:
- Intercom
- Zendesk
- Desk
- Freshdesk
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