PrediCX Review
What is PrediCX?
PrediCX is an innovative predictive analytics engine designed by Warwick Analytics for businesses that utilize unstructured data; especially text data to build models. It is an automated text classification machine that leverages machine learning to categorize texts (such as chatbot interactions, customer ticket support, product reviews, warranty claims, insurance claims, or customer complains) based on the ‘human-in-the-loop input to streamline customer support prioritization, customer feedback, or warranty handling.
The platform gathers heterogeneous data and analyzes it dynamically to deliver recommendations to users and guide them to the ‘next best action’ for optimizing customer experience (CX). Unlike the legacy machine learning solutions, PrediCX doesn’t require massive labeling to achieve classification performance. It only requires human agents to label datasets and records manually, to sustain a continuous process that maximizes labeling performance and demands minimal labeling effort.
Show MoreOverview of PrediCX Benefits
PrediCX is a reliably powerful predictive analytics solution that allows you to categorize a million pieces of text data to optimize customer experience. The platform utilizes text data such as warranty complaints, customer voice, insurance claims, product reviews, and more to generate precise classification models for enterprises of different sizes. With the help of minimal human labeling and accurate machine learning techniques, the solution maximizes the performance of predictive analytics models.
One advantage of PrediCX is that it can be used to train chatbots. It implements intelligent labeling and classification of texts and labels in Chatbot discussions to ensure all customer inquiries are completely comprehended. This minimizes the number of customers being channeled to human agents thereby increasing consumer engagement and the containment rate. In addition, the Human-in-the-loop validation ensures your bots are always up to date with your latest services.
Also, PrediCX automates complaints resolutions, provides insights and alerts from your complaints, and pinpoints the next best action to turn the negatives into positives. This frees up human agents and allows them to focus on the complaints requiring escalation. By flagging clear complaint hotspots, the solution provides insights into your customers’ pain point and enables you to curve positive advocacy out of every complaint. This prevents complaints from leading to claims thereby reducing operational costs significantly.
Better still, PrediCX automates sentiment analysis and label concepts and topics accurately to help you know the thinking of your customers in near real-time. The best thing is that the platform requires no prior data cleansing; this reduces human effort and ensures no critical context is accidentally removed. It helps you take advantage of every piece of unstructured data to achieve an all-around customer view.
Show MoreOverview of PrediCX Features
- Intelligent labeling
- Hasslefree modeling
- Dynamically updating models
- Rule-based classification
- Traditional machine learning
- Text analysis
- Customer analysis
- Data mining
- Customer service analytics
- Activity dashboard
- Spam analysis
- Metadata tagging
PrediCX Position In Our Categories
Since businesses have unique business wants, it is only wise that they steer clear of choosing a one-size-fits-all, “perfect” software system. Needless to say, it would be futile to try to discover such application even among well-known software systems. The efficient thing to undertake is to shortlist the numerous major aspects that need examination including critical features, plans, technical skill capability of the employees, business size, etc. Next, you must follow through your research exhaustively. Go over some PrediCX analyses and scrutinize the other software systems in your shortlist more closely. Such all-encompassing research ensures you steer clear of ill-fitting applications and choose the one that includes all the benefits your company requires.
Position of PrediCX in our main categories:
TOP
50
PrediCX is one of the top 50 Predictive Analysis Software products
If you are interested in PrediCX it might also be beneficial to examine other subcategories of Predictive Analysis Software listed in our base of B2B software reviews.
It's important to keep in mind that almost no software in the Predictive Analysis Software category will be a perfect solution that can fulfill all the requirements of all business types, sizes and industries. It may be a good idea to read a few PrediCX Predictive Analysis Software reviews first as certain software can dominate only in a very small set of applications or be designed with a very specific type of industry in mind. Others may operate with a goal of being simple and intuitive and consequently lack complex functionalities needed by more experienced users. You can also come across services that cater to a broad group of users and give you a powerful feature set, but that in most cases comes at a more expensive price of such a solution. Ensure you're aware of your requirements so that you choose a service that offers specifically the elements you look for.
How Much Does PrediCX Cost?
PrediCX Pricing Plans:
Free Trial
Essential
Free
Pro
$900
Premium
$4950
Enterprise
Contact vendor
What are PrediCX pricing details?
PrediCX Pricing Plans:
Free Trial
Essential
Free
Pro
$900
Premium
$4950
Enterprise
Contact vendor
PrediCX offers a simple enterprise pricing structure with subscription-based pricing:
Essential @ Free
- Up to 1000 records per month
- Up to 10 labels
- Maximum text length: 280
- Cloud-based
Pro @ $900
- Up to 1000 records per month
- Up to 100 labels
- Maximum text length: 280
- Cloud-based
Premium @ $ 4950
- Up to 10000 records per month
- Up to 100 labels
- Maximum text length: 500
- Cloud-based
Enterprise @ quote based
- Up to 100k records per month
- Up to 1000+ labels
- Maximum text length: 1000+
- Cloud-based
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you make a decision to get a Predictive Analysis Software it’s vital not only to learn how professionals evaluate it in their reviews, but also to check if the real people and businesses that use these solutions are indeed satisfied with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and PrediCX reviews across a wide range of social media sites. The data is then displayed in a simple to digest form revealing how many people had positive and negative experience with PrediCX. With that information at hand you should be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- German
- French
Pricing Model
- Free
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for PrediCX?
PrediCX integrates with the following applications:
- Intercom
- Zendesk
- Desk
- Freshdesk
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