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PrediCX REVIEW

Predictive Analysis Software

No user reviews
USER SATISFACTION N/A
OUR SCORE 7.6

What is PrediCX?

PrediCX is an innovative predictive analytics engine designed by Warwick Analytics for businesses that utilize unstructured data; especially text data to build models. It is an automated text classification machine that leverages machine learning to categorize texts (such as chatbot interactions, customer ticket support, product reviews, warranty claims, insurance claims, or customer complains) based on the ‘human-in-the-loop input to streamline customer support prioritization, customer feedback, or warranty handling.

The platform gathers heterogeneous data and analyzes it dynamically to deliver recommendations to users and guide them to the ‘next best action’ for optimizing customer experience (CX). Unlike the legacy machine learning solutions, PrediCX doesn’t require massive labeling to achieve classification performance. It only requires human agents to label datasets and records manually, to sustain a continuous process that maximizes labeling performance and demands minimal labeling effort.

Overview of PrediCX Benefits

PrediCX is a reliably powerful predictive analytics solution that allows you to categorize a million pieces of text data to optimize customer experience. The platform utilizes text data such as warranty complaints, customer voice, insurance claims, product reviews, and more to generate precise classification models for enterprises of different sizes. With the help of minimal human labeling and accurate machine learning techniques, the solution maximizes the performance of predictive analytics models.

One advantage of PrediCX is that it can be used to train chatbots. It implements intelligent labeling and classification of texts and labels in Chatbot discussions to ensure all customer inquiries are completely comprehended. This minimizes the number of customers being channeled to human agents thereby increasing consumer engagement and the containment rate. In addition, the Human-in-the-loop validation ensures your bots are always up to date with your latest services.

Also, PrediCX automates complaints resolutions, provides insights and alerts from your complaints, and pinpoints the next best action to turn the negatives into positives. This frees up human agents and allows them to focus on the complaints requiring escalation. By flagging clear complaint hotspots, the solution provides insights into your customers’ pain point and enables you to curve positive advocacy out of every complaint. This prevents complaints from leading to claims thereby reducing operational costs significantly.

Better still, PrediCX automates sentiment analysis and label concepts and topics accurately to help you know the thinking of your customers in near real-time. The best thing is that the platform requires no prior data cleansing; this reduces human effort and ensures no critical context is accidentally removed. It helps you take advantage of every piece of unstructured data to achieve an all-around customer view.

Overview of PrediCX Features

  • Intelligent labeling
  • Hasslefree modeling
  • Dynamically updating models
  • Rule-based classification
  • Traditional machine learning
  • Text analysis
  • Customer analysis
  • Data mining
  • Customer service analytics
  • Activity dashboard
  • Spam analysis
  • Metadata tagging

PrediCX Position In Our Categories

Position of PrediCX in our main categories:

50

PrediCX is one of the top 50 Predictive Analysis Softwareproducts

50

PrediCX is one of the 50
Predictive Analysis Software products


If you are interested in PrediCX it could also be beneficial to investigate other subcategories of Best Predictive Analysis Software gathered in our database of SaaS software reviews.

Every company is different, and can require a specific Predictive Analysis Software solution that will be designed for their company size, type of clients and employees and even particular industry they support. You should not count on finding a perfect app that will be suitable for every business regardless of their history is. It may be a good idea to read a few PrediCX reviews first and even then you should remember what the service is intended to do for your business and your workers. Do you require a simple and straightforward app with only essential functions? Will you really make use of the complex tools needed by pros and big enterprises? Are there any particular tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a trustworthy solution that will match your budget.

How Much Does PrediCX Cost?

PrediCX offers a simple enterprise pricing structure with subscription-based pricing:

Essential @ Free

  • Up to 1000 records per month
  • Up to 10 labels
  • Maximum text length: 280
  • Cloud-based

Pro @ $900

  • Up to 1000 records per month
  • Up to 100 labels
  • Maximum text length: 280
  • Cloud-based

Premium @ $ 4950

  • Up to 10000 records per month
  • Up to 100 labels
  • Maximum text length: 500
  • Cloud-based

Enterprise @ quote based

  • Up to 100k records per month
  • Up to 1000+ labels
  • Maximum text length: 1000+
  • Cloud-based

User Satisfaction

We realize that when you make a decision to buy Predictive Analysis Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PrediCX reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with PrediCX. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
  • German
  • French
Pricing Model
  • Free
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TICKETS

What are PrediCX pricing details?

PrediCX offers a simple enterprise pricing structure with subscription-based pricing:

Essential @ Free

  • Up to 1000 records per month
  • Up to 10 labels
  • Maximum text length: 280
  • Cloud-based

Pro @ $900

  • Up to 1000 records per month
  • Up to 100 labels
  • Maximum text length: 280
  • Cloud-based

Premium @ $ 4950

  • Up to 10000 records per month
  • Up to 100 labels
  • Maximum text length: 500
  • Cloud-based

Enterprise @ quote based

  • Up to 100k records per month
  • Up to 1000+ labels
  • Maximum text length: 1000+
  • Cloud-based

What integrations are available for PrediCX?

PrediCX integrates with the following applications:

  • Intercom
  • Zendesk
  • Desk
  • Freshdesk

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