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PrediCX Review

PrediCX
Our score: 7.6 User satisfaction: N/A

What is PrediCX?

PrediCX is an innovative predictive analytics engine designed by Warwick Analytics for businesses that utilize unstructured data; especially text data to build models. It is an automated text classification machine that leverages machine learning to categorize texts (such as chatbot interactions, customer ticket support, product reviews, warranty claims, insurance claims, or customer complains) based on the ‘human-in-the-loop input to streamline customer support prioritization, customer feedback, or warranty handling.

The platform gathers heterogeneous data and analyzes it dynamically to deliver recommendations to users and guide them to the ‘next best action’ for optimizing customer experience (CX). Unlike the legacy machine learning solutions, PrediCX doesn’t require massive labeling to achieve classification performance. It only requires human agents to label datasets and records manually, to sustain a continuous process that maximizes labeling performance and demands minimal labeling effort.

Overview of PrediCX Benefits

PrediCX is a reliably powerful predictive analytics solution that allows you to categorize a million pieces of text data to optimize customer experience. The platform utilizes text data such as warranty complaints, customer voice, insurance claims, product reviews, and more to generate precise classification models for enterprises of different sizes. With the help of minimal human labeling and accurate machine learning techniques, the solution maximizes the performance of predictive analytics models.

One advantage of PrediCX is that it can be used to train chatbots. It implements intelligent labeling and classification of texts and labels in Chatbot discussions to ensure all customer inquiries are completely comprehended. This minimizes the number of customers being channeled to human agents thereby increasing consumer engagement and the containment rate. In addition, the Human-in-the-loop validation ensures your bots are always up to date with your latest services.

Also, PrediCX automates complaints resolutions, provides insights and alerts from your complaints, and pinpoints the next best action to turn the negatives into positives. This frees up human agents and allows them to focus on the complaints requiring escalation. By flagging clear complaint hotspots, the solution provides insights into your customers’ pain point and enables you to curve positive advocacy out of every complaint. This prevents complaints from leading to claims thereby reducing operational costs significantly.

Better still, PrediCX automates sentiment analysis and label concepts and topics accurately to help you know the thinking of your customers in near real-time. The best thing is that the platform requires no prior data cleansing; this reduces human effort and ensures no critical context is accidentally removed. It helps you take advantage of every piece of unstructured data to achieve an all-around customer view.

Overview of PrediCX Features

  • Intelligent labeling
  • Hasslefree modeling
  • Dynamically updating models
  • Rule-based classification
  • Traditional machine learning
  • Text analysis
  • Customer analysis
  • Data mining
  • Customer service analytics
  • Activity dashboard
  • Spam analysis
  • Metadata tagging

PrediCX Position In Our Categories

Knowing that companies have distinctive business-related needs, it is only wise that they avoid paying for an all-in-one, “perfect” business application. Still, it is difficult to find such a software solution even among recognizable software solutions.
The clever thing to undertake can be to narrow down the varied key functions that necessitate careful thought like major features, budget, technical skill ability of staff, organizational size, etc. Thereafter, you must perform your product research to a full extent. Go over some of these PrediCX evaluations and explore the other software systems in your shortlist more closely. Such comprehensive product investigation ascertain you weed out unsuitable apps and select the system that delivers all the tools you require company requires to be successful.

Position of PrediCX in our main categories:

TOP 50

PrediCX is one of the top 50 Predictive Analysis Software products

If you are interested in PrediCX it could also be beneficial to analyze other subcategories of Predictive Analysis Software listed in our database of B2B software reviews.

There are well-liked and widely used solutions in each software category. But are they necessarily the best fit for your company’s special wants? A market-leading software product may have thousands of subscribers, but does it offer what you need? For this reason, do not blindly spend on popular systems. Read at least a few PrediCX Predictive Analysis Software reviews and think about the factors that you wish to have in the software such as the cost, main features, available integrations etc. Then, shortlist a few apps that fit your wants. Check out the free trials of these apps, read online reviews, get information from the vendor, and do your homework meticulously. This profound groundwork is sure to help you select the most excellent software application for your firm’s specific wants.

How Much Does PrediCX Cost?

PrediCX Pricing Plans:

Free Trial

Essential

Free

Pro

$900

Premium

$4950

Enterprise

Contact vendor

PrediCX offers a simple enterprise pricing structure with subscription-based pricing:

Essential @ Free

  • Up to 1000 records per month
  • Up to 10 labels
  • Maximum text length: 280
  • Cloud-based

Pro @ $900

  • Up to 1000 records per month
  • Up to 100 labels
  • Maximum text length: 280
  • Cloud-based

Premium @ $ 4950

  • Up to 10000 records per month
  • Up to 100 labels
  • Maximum text length: 500
  • Cloud-based

Enterprise @ quote based

  • Up to 100k records per month
  • Up to 1000+ labels
  • Maximum text length: 1000+
  • Cloud-based

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Predictive Analysis Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PrediCX reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with PrediCX. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • German
  • French

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are PrediCX pricing details?

PrediCX Pricing Plans:

Free Trial

Essential

Free

Pro

$900

Premium

$4950

Enterprise

Contact vendor

PrediCX offers a simple enterprise pricing structure with subscription-based pricing:

Essential @ Free

  • Up to 1000 records per month
  • Up to 10 labels
  • Maximum text length: 280
  • Cloud-based

Pro @ $900

  • Up to 1000 records per month
  • Up to 100 labels
  • Maximum text length: 280
  • Cloud-based

Premium @ $ 4950

  • Up to 10000 records per month
  • Up to 100 labels
  • Maximum text length: 500
  • Cloud-based

Enterprise @ quote based

  • Up to 100k records per month
  • Up to 1000+ labels
  • Maximum text length: 1000+
  • Cloud-based

What integrations are available for PrediCX?

PrediCX integrates with the following applications:

  • Intercom
  • Zendesk
  • Desk
  • Freshdesk
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Reviewed By Nestor Gilbert
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