User review
of PrestaShop
Worst experience with prestashop
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE mediocre
2out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Worst experience with PrestaShop, I am a developer and I had worked on almost all kind of CMS but I have very bad experience with PrestaShop. Firstly their support always not responds. You have to purchase a module at a very high rate even if you want to make cash on delivery function. There always new bugs in their new updates like I updated my site to new Prestashop version and add to cart function stopped working for some products. Presta is just time wasting, Wordpress is much better at least you have a wide choice to customize your contents. Prestashop hosting is also not easily available on common providers like GoDaddy and Namecheap and hosting is very expensive and its price varies on the number of modules you install into your site.....
What aspects are problematic or could work better?
They should provide basic modules free of cost and also there should be free themes and their support should respond to customer queries. They should look for customer ease too instead of looting everywhere.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Import and Export
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Wordpress
ASp.Net MVC custom E-commerce
Why did you decide to change it?
Because they were promoting it and they added fake reviews everywhere
Are you satisfied with the change?
no
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
300$
What is your total annual cost for using this product?
100$
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Setup and Support
Web-Based Administration ok
3
Sell Products, Services, or Files (Digital Goods) ok
3
Sub-User Accounts ok
3
Web Development Software Compatibility mediocre
2
Payment Processing
Credit Card ok
3
Online Banking ok
3
Recurring Billing ok
3
Security Codes ok
3
Control Declined Payments very good
4
Order Management
Abandoned/Live Carts very poor
1
APIs/Integrations very good
4
Remote Order Notifications ok
3
Print Order ok
3
Shipping Labels ok
3
Real Time Inventory mediocre
2
Shipping Management
Real Time Shipping Rates very good
4
Custom Shipping Rates very good
4
Sales and Reporting
Upselling very good
4
Sales Reports ok
3
Lead Information very good
4
Order Tracking very good
4
Customer Management
Custom Autoresponders very good
4
Customer Log-Ins very good
4
Other Features
Gift Certificates ok
3
Discounts very good
4
Product Management very good
4
Digital Goods Management very good
4
Appearance and Layout very poor
1
