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PrestaShop Review

PrestaShop
Our score: 9.3 User satisfaction: 90%

What is PrestaShop?

Prestashop is an open source ecommerce platform that users can have hosted in the cloud or downloaded from the Prestashop website.The first place in this category is held by Wix which has a total score of 9.8/10 and is the winner of our Best Shopping Cart Software Award for 2019. You can try out Wix for free here.

Used by thousands of business organizations and entrepreneurs all over the world, Prestashop is one of the most popular online store starter solutions, boasting of extensive and robust features and integrations to help users build their online stores from scratch.The system is backed by a large community with over 800,000 members who are working to keep Prestashop exclusively dedicated to opens source ecommerce.

Overview of PrestaShop Benefits

Why choose Prestashop? Here are some of the very good reasons why:

  • It is free forever with a community of opens source experts supporting it to keep it that way.
  • Building online stores from scratch is very easy. Store elements are customizable so users can bring in their corporate elements and make the stores their own. Stores and internal functions can be improved with add-on modules.
  • Expert and comprehensive training materials are provided for users at all levels, ensuring that you get the most out of your Prestashop online store.
  • Extensive feature sets for managing product listing, payments, shipping, manufacturers and suppliers.
  • Integrations with a wide host of leading business services and applications.

Free – PrestaShop is the industry’s first and only freemium, fully hosted and supported open source e-commerce platform, available for download or hosted in the cloud. PrestaShop’s open-source software allows merchants to have a total customizable, up-and-running store in minutes and without the license fees or revenue percentages that PrestaShop’s competitors charge,making e-commerce more accessible around the globe. The freemium platform is empowering retailers all over the world to create localized, customizable e-commerce stores with ease and scalability.

Open-source – PrestaShop’s software is completely open-source, allowing merchants and developers to build infinitely customizable sites, and draw on one another for support and inspiration. PrestaShop’s users also benefit from the additional support and innovation of the software’s 850,000 member open-source community. PrestaShop’s community members have made countless invaluable contributions to PrestaShop’s software – including the translation of the software into 65 languages and the development of thousands of modules and themes available in PrestaShop’s Addons Marketplace, further eliminating the technical, language and financial barriers to entrepreneurship.

Overview of PrestaShop Features

  • Vast selection of customizable ecommerce themes
  • Mobile commerce
  • PrestaShop Web Agencies
  • Designer Guide
  • Powerful Store Builder
  • Quick Install Features
  • Intuitive Interface
  • Ecommerce Analytics
  • Ecommerce SEO
  • Over 50 world-class payment solutions and gateways
  • Shipping configuration and partnerships
  • Configurable Tax Rules
  • Seamless customer checkout
  • Integrated customer service tools
  • Powerful set of integrations

What Problems Will PrestaShop Solve?

1. Financial Barriers to Entrepreneurship: Many entrepreneurs who build an online store struggle with financial limitations. However, thanks to PrestaShop’s open-source platform, starting an online store can be done at no cost. Retailers can still receive the benefits of pricey e-commerce platforms in the marketplace, as the freemium model enables retailers to add and organize an unlimited amount of products, without forcing them to empty their bank accounts.

Feature: freemium mode

2. Accessibility: Entrepreneurs from all over the world are seeking to access the international marketplace via e-commerce. This kind of global interest requires a truly global platform, which is what the cloud enables. Users can launch a store without downloading anything, and the frequent updates that result from the open-source community are automatically integrated into the cloud platform.

Feature: cloud-based platform

3. Customization: Gone are the days of boring and generic websites, but many retailers still struggle to create a truly unique presence. PrestaShop’s modules, such as newsletter subscription and cross-selling, can be activated with just one click and help to customize a site based on the retailer’s needs. There are more than 5,000 modules and themes on PrestaShop’s Marketplace, thanks to the open-source community, and retailers receive frontend and/or backend support to facilitate overall business growth.

Feature: open-source software

4. Support: Many retailers entering the competitive, ever-changing e-commerce landscape are first-time entrepreneurs, and therefore may not be familiar with all the ins and outs of running an online business. PrestaShop offers a world-class support team that handles customers’ technical issues. In addition to online chat support with a member of the support team, PrestaShop offers various levels of technical support packages that include one-on-one professional support tailored to meet the needs of each individual customer. Additional help can be found in the highly active forums associated with the platform’s open-source community.

Feature: open-source community, technical support

PrestaShop Position In Our Categories

Since businesses have particular business-related wants, it is prudent that they steer clear of subscribing to an all-in-one, ”best” business program. Regardless, it would be difficult to find such an app even among popular software products. The efficient step to do would be to spell out the numerous key aspects that call for a inspection including major features, budget, skill capability of staff members, organizational size, etc. Next, you must double down on the product research systematically. Read some PrestaShop evaluations and check out the other software options in your list in detail. Such all-encompassing product investigation can make sure you take out unsuitable software solutions and subscribe to the system which includes all the tools your company requires.

Position of PrestaShop in our main categories:

TOP 20

PrestaShop is one of the top 20 Shopping Cart Software products

If you are considering PrestaShop it might also be beneficial to analyze other subcategories of Shopping Cart Software listed in our database of B2B software reviews.

Every business has its own characteristics, and may require a particular type of Shopping Cart Software solution that will be fit for their company size, type of customers and employees and even specific industry they support. You should not count on locating a perfect solution that is going to be suitable for each business no matter what their history is. It may be a good idea to read a few PrestaShop Shopping Cart Software reviews first and even then you should remember what the solution is intended to do for your business and your staff. Do you require an easy and intuitive solution with only elementary functions? Will you really use the complex functionalities required by pros and large enterprises? Are there any particular tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to locate a trustworthy software that will match your budget.

How Much Does PrestaShop Cost?

PrestaShop Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Prestashop is an open source ecommerce solution that comes in two editions: as a cloud-based ecommerce system and as a downloadable platform.

User Satisfaction

Positive Social Media Mentions 251
Negative Social Media Mentions 1

We realize that when you make a decision to buy Shopping Cart Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PrestaShop reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with PrestaShop. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

Language Support

  • English

Pricing Model

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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PrestaShop Comparisons

PrestaShop user reviews

A tool for beautiful and advanced e-stores

Read full review >
Nancy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.10.2019 Company Size: 11-50 Employees Industry: Unavailable

PrestaShop is an e-commerce leader among open source platforms

Read full review >
Rudy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.10.2019 Company Size: More than 100 Employees Industry: Broadcast Media

Awesome platform

Read full review >
Calvin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: 1-10 Employees Industry: Internet

Worst experience with prestashop

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 25.10.2018 Company Size: 1-10 Employees Industry: Import and Export

My experience with PrestaShop

Read full review >
Bill
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.09.2018 Company Size: 11-50 Employees Industry: Computer & Network Security

What are PrestaShop pricing details?

PrestaShop Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Prestashop is an open source ecommerce solution that comes in two editions: as a cloud-based ecommerce system and as a downloadable platform.

What integrations are available for PrestaShop?

PrestaShop integrates with a wide variety of leading business services and applications including Google Analytics and eBay as well as several payment solutions such as PayPal, Simplify by Mastercard, and Authorize.Net. PrestaShop is also the software of choice for thousands of independent web developers and web development agencies around the world.

PrestaShop also supports integration with the following business systems and platforms:

  • WordPress
  • SEO Expert
  • Amazon Marketplace
  • Advanced Search 4
  • Google Merchant Center
  • Google Shopping
  • Newsletter Pro
  • Facebook
  • Pixmania
  • Bitcoin
  • Mailchimp
  • Icecat

PrestaShop average rating:

Average score
4.4/5 (9 user reviews)
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Rudy

PROS: The biggest plus of using PrestaShop is that you can choose whether to run it on your native server, or to pick a cloud one that you like. I chose to run it natively (I have a pre-costumed OS X Client Server), and what I like the most is that I get to use it equally well on Microsoft and Linux. The tool is user-friendly, easy, and free, and for what I've seen so far, they are constantly working to improve the interface. Novice users without online business experience can also benefit from a free design interface to familiarize with the platform.

CONS: Not liking something about PrestaShop is just impossible. However, there are few hints I'd like to warn you about. First, don't run it natively unless you have the experience to do so! For the purpose, you'd have to know MySQL, some Apache basics, and PHP too.BIND and SSL are also desirable. To make things even worse, the ideal case is to run it on two servers (a back-up/maintenance one and a production one), and you can definitely mess up the database there if you don't know mySQL. For your first store, I recommend Bitnami Development, since running it on cloud is probably the easiest option available. Set up will run much smoother there, and back up will be automated. So, yes, choose that one!

Reviewed 4 months ago

Read full review >

The least favorable review

Joe Finocchio

PROS: The only good aspect about it is that it's free, because I would never pay even a dime for it.

CONS: Your product import feature is one of the worst on the market. You should take a look at the import procedure that the old Interspire Shopping Cart (which is now Big Commerce) uses and learn from it. If you just don't care or don't know how let me know and I can refer you to some real programmers.

Reviewed 3 years ago

Read full review >

More reviews from 9 actual users:

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  • Latest
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  • Most positive
  • Most negative

A tool for beautiful and advanced e-stores

Read full review >
Nancy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.10.2019 Company Size: 11-50 Employees Industry: Unavailable

PROS: It will sound funny, but I am indeed an online-store cart maniac, I went almost through every tool there is on the market to find something loads fast and creates stores efficiently. You can install it on your own server, share a server, or pick the cloud-based type, none of them will be a mistake. It is a Web 2.0 solution, painless to install, and much more modern than its competitors, and that was only one of my requirements. I wanted it to be mobile-friendly (the basic theme looks really professional and it is absolutely responsive), to have a well-executed SEO (products will rank incredibly high on Google after only 2 months), and to be backed by an amazing user community that provides customization solutions. PrestaShop had all of this, and it even surprised me with a large set of fast-running themes. If you want a tool to work your way, you got it!

CONS: There will be no blogging experience, at least not without buying a particular and expensive module. Even if you do, don't expect the WordPress feeling, doesn't work that way. I mind that it is impossible to install it without HTML knowledge, I had to become an instructor around here to explain tech-savvy people how to use it. Not that international either, since it works with a restricted number of payment methods. Finally, they ask for short product descriptions only, and while vendors can't wait to skip the explanatory part, I am an old-school buyer who still wants to see interesting and catchy product stories.

What do you think about this review? Great Poor

PrestaShop is an e-commerce leader among open source platforms

Read full review >
Rudy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.10.2019 Company Size: More than 100 Employees Industry: Broadcast Media

PROS: The biggest plus of using PrestaShop is that you can choose whether to run it on your native server, or to pick a cloud one that you like. I chose to run it natively (I have a pre-costumed OS X Client Server), and what I like the most is that I get to use it equally well on Microsoft and Linux. The tool is user-friendly, easy, and free, and for what I've seen so far, they are constantly working to improve the interface. Novice users without online business experience can also benefit from a free design interface to familiarize with the platform.

CONS: Not liking something about PrestaShop is just impossible. However, there are few hints I'd like to warn you about. First, don't run it natively unless you have the experience to do so! For the purpose, you'd have to know MySQL, some Apache basics, and PHP too.BIND and SSL are also desirable. To make things even worse, the ideal case is to run it on two servers (a back-up/maintenance one and a production one), and you can definitely mess up the database there if you don't know mySQL. For your first store, I recommend Bitnami Development, since running it on cloud is probably the easiest option available. Set up will run much smoother there, and back up will be automated. So, yes, choose that one!

What do you think about this review? Great Poor

Awesome platform

Read full review >
Calvin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: 1-10 Employees Industry: Internet

PROS: With Prestashop, you don't need to think. Everything is served and organized for you, so it won't take to be the best designer in the world to create an amazing profit-delivering shop. Note that the app has a pro-reputation from before, supposedly requiring advanced knowledge in developing, but today's version of it is something completely different. They understood their ecosystem and dealt with it, and the result is a bunch of great market solutions.

CONS: The software is awesome, I have nothing to complain about. Obviously, they had harsh development issues before, but those stayed in the past. One thing you should have in mind is that you'll most likely need to buy add-ons. The free version is not that robust, still...depends on how you are about to use the platform.

What do you think about this review? Great Poor

Worst experience with prestashop

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 25.10.2018 Company Size: 1-10 Employees Industry: Import and Export

PROS: Worst experience with PrestaShop, I am a developer and I had worked on almost all kind of CMS but I have very bad experience with PrestaShop. Firstly their support always not responds. You have to purchase a module at a very high rate even if you want to make cash on delivery function. There always new bugs in their new updates like I updated my site to new Prestashop version and add to cart function stopped working for some products. Presta is just time wasting, Wordpress is much better at least you have a wide choice to customize your contents. Prestashop hosting is also not easily available on common providers like GoDaddy and Namecheap and hosting is very expensive and its price varies on the number of modules you install into your site.....

CONS: They should provide basic modules free of cost and also there should be free themes and their support should respond to customer queries. They should look for customer ease too instead of looting everywhere.

What do you think about this review? Great Poor

My experience with PrestaShop

Read full review >
Bill
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.09.2018 Company Size: 11-50 Employees Industry: Computer & Network Security

PROS: Ideal software for medium businesses, with turnover of maximum 5 M euros. Smart online solutions, where resources are complete, consumable, and reasonably structured. Just recently, they introduced a set of functional templates, those were very helpful to our business. Don't worry about the options you can't find, the user community will come up with some add on you can buy and add to your platform. Finally, the unbeatable advantage of being free! Yes, you read right-you won't have to pay a penny on platform mode , can you believe it?

CONS: The cache is still not good enough to handle peak loads the way it should. However, that shouldn't be an issue for users that mastered the program, I guess it becomes a habit after a while. What is really sad is that the product doesn’t have a proper back-up framework (Symfony or Zend, for instance), even if I think they did this deliberately, to transfer the spotlight on other advantages. Highly customizable, but not that personal.

What do you think about this review? Great Poor

Full-featured, easy to set up, easier to use!

Read full review >
Vanessa
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.02.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: One doesn't get to work in simple software which, by the way, happens to have all the features he/she needs. That's really rare generally on the market, not only in the ecommerce world. That's how I came to the conclusion that discovering PrestaShop is a lifetime decision for my business, balancing elegantly between intuitiveness and functionality. Even if you don't find it good enough, you can customize it and add all sorts of solutions (house-developed too!) to make it perfect. That's really easy to do.

CONS: I think their support is fairly expensive-at the end of the day, they’re only helping you with technical stuff, they're not reinventing the wheel!

What do you think about this review? Great Poor

Robust platform in terms of features, but I am not really satisified with documentation and the Joomla-like dull design

Read full review >
Doreen
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.01.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Don’t worry about installation at all, there is a detailed command line to guide you through. I'd bring up the issue of admin handiness, since the tool is chic and organized to my taste, and provides me with enough flexibility to modify things my way. Security is guaranteed, incredibly flexible too. APIs are so good that you get to integrate it with almost every system. I like it so much!

CONS: There are tricky parts in the interface, not dysfunctional per se, but a bit too bright to look at. The tool doesn’t document everything, that's a bit of a problem, especially because there is a huge data scheme where table's names have nothing to do with their actual content. This being said, locating information will make you sweat. I'm also worried about implementation issues-if you're a beginner, do some serious mvc research.

What do you think about this review? Great Poor

Great software

Read full review >
Albert
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.01.2018 Company Size: 1-10 Employees Industry: Health, Wellness & Fitness

PROS: My biggest concern was coding, and I'm therefore happy to use this simple platform. Besides coding, I am pleased with their support and the constant improvement. I recommend it to everybody who wants to start an online business from scratch, since it doesn't require almost any financial contribution, and works on cloud without downloading or instalation issues. I don't even need to discuss hosting options, the tool is so popular that you'll find hundredths of them.

CONS: Prestashop is not really meant to satisfy the market outside the US, International shops may go through some EU law compliance issues, so check this before you start. One could consider this as a drawback, but I honestly think adaptation is a matter of time. Massive updates and importations take more time than expected, even if that depends on the module you're using.

What do you think about this review? Great Poor

Not good at all

Read full review >
Joe Finocchio
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 20.02.2017 Company Size: 1-10 Employees Industry: Consumer Goods

PROS: The only good aspect about it is that it's free, because I would never pay even a dime for it.

CONS: Your product import feature is one of the worst on the market. You should take a look at the import procedure that the old Interspire Shopping Cart (which is now Big Commerce) uses and learn from it. If you just don't care or don't know how let me know and I can refer you to some real programmers.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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