Game Changer!

What are the best aspects of this product?

It's a fantastic tool for streamlining & formalising existing processes or establishing new ones.
All stakeholders have total visibility over tasks, who is responsible for which tasks, what is expected from each team member, and when tasks are due.
After the initial learning curve - "the curve" being dependent on how much you're trying to achieve in the early days - it's extremely easy to build new workflows, with multiple options to get started.
Once you get a grip on conditional logic, the possibilities are endless!
Using integrations with other platforms to pull data across into your workflows, along with using email widgets and variables to write and send emails, saves so much time and effort for not having to manually copy and paste information and write up new emails each time.
The support team are fantastic and are always happy to dive in to find solutions for you!

What aspects are problematic or could work better?

There are endless integrations possible via the platform, but sometimes the native integration still doesn't give you quite what you need. However, there is always Zapier to solve integration issues.
Process AI is a great feature with a lot of potential however, it takes quite a bit of learning and tweaking to get it to work/ do what you want it to do, and sometimes it just doesn't get it right. Perhaps over time it will get easier to use and provide better results.

What features/services would you like to see in future versions of this product?

As an admin, the ability to log in/ view processes as other types of users would be really helpful - especially for double-checking that you have set the task permissions and visibility correctly.

What specific problems in your company were solved by this product?

Streamline and update employee on- and offboarding processes - providing greater visibility to all stakeholders and accountability to those responsible for tasks. Hiring managers and other key stakeholders can view progress at a glance, and it is now easy to see where the bottlenecks lie, providing opportunities for process improvement or addressing issues with task assignees.
We look forward to implementing more workflows across other areas of the business this year!

Are you a current user of this product?

Yes