What are the best aspects of this product?
Simplicity on its use, configuration, and practical implementation.
What aspects are problematic or could work better?
Be softer on the business model; to charge per user eventhough there are some users that do one simple process each month is quite expensive for them.
What specific problems in your company were solved by this product?
Scalability due process implementation
Are you a current user of this product?
Yes
How long have you been using this product?
1-3 years
What is your company size?
1-10 Employees
What is your industry?
Banking
Did your company use a different software before this one?
Yes
What software did you use before?
Google Docs
Why did you decide to change it?
Automation and followup
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
How did using this product affect your business goals?
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
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