What are the best aspects of this product?
A cloud based application so allows anyone to use the processes created. Easy to use and quick to create a new process, allows brain dump of a process which can be refined with use.
Subtasks that have to be checked before moving on solved the problem of steps being skipped over.
What aspects are problematic or could work better?
I would say conditional logic but this is available in the paid for version, I am using the free one at the moment.
What features/services would you like to see in future versions of this product?
A simple way of comparing processes.
What specific problems in your company were solved by this product?
Turning tasks which were required an in-depth technical knowledge into ones where a lower level of knowledge was needed.
Basically a great way to capture expertise.
Are you a current user of this product?
Yes
How long have you been using this product?
1-3 years
What is your company size?
1-10 Employees
What is your industry?
Information Technology and Services
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2B
How did using this product affect your business goals?
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
Using the free version still
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