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User review of ProjectManager

Implementation of Project Manager.com

- by Lee Bartlett

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

- Easy to use & intuitive interface. We looked at around 20 other products and this was in the top 3 in terms of how easy it was to find & execute what we wanted to
- Dashboard and reports are accessible and give us most of what we need, quickly and easily
- Gantt chart functionality is very good - quick and easy to either import existing plans or create new ones from scratch, with ability to type in values in the columns on the left, or "click and drag" to achieve the same effect in the Gantt chart section.
- PM.com support team has been helpful and responsive
- Resource management functionality gives us what we need to easily see all tasks & availability across the team, and factor this in when scheduling future tasks
- The software license cost is lower than many competitor products

What aspects are problematic or could work better?

- Ability to configure and customise reports is limited. There are a set number of reports available as standard, and some fields and attributes that you can add and remove from each report. However, if there is anything else you want that is not in these then there is no way of creating / developing it in the system
- Linked to the above - financial reporting is limited. There are reports providing a listed breakdown of project costs, and a high level "cost vs budget" bar chart in the dashboard, but not much else. More sophisticated analysis of profitability / margins and trends over time need to be completed outside of the system, which is not the case in some of the competitor products
- There is only one method to apportion time, i.e. the average amount of hours per day that the task is scheduled for. It is not possible to vary this (e.g. front-loading of effort to the start of a task, or accounting for a day of absence in the middle of a task), which again some competitor products provide
- Visibility of future product developments has been limited. We have submitted a number of enhancement / feature requests but have not received any feedback around if / when new functionality will be deployed in the system

What features/services would you like to see in future versions of this product?

- Improved reporting functionality - particularly around financials
- Ability to more easily see impact of late-finishing tasks on the plan (i.e. knock-on impact to dependent tasks)
- Improved risk management functionality (the risk register is fairly basic)
- Ability for reports to be scheduled to automatically run at a set frequency
- Ability to schedule recurring meetings in the Gantt chart

What specific problems in your company were solved by this product?

- (in)Visibility of key project health measures all in one place
- (in)Ability to create more sophisticated project plans, and easily update them when things inevitably change
- (in)Ability to effectively plan & allocate resources to projects - improving utilisation and reducing peaks / troughs in capacity

Essentially - consolidated a number of disparate, disconnected spreadsheets into a single system & database. Improved efficiency & integration of project information.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Accounting

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

£10000

What is your total annual cost for using this product?

£15000

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

20%

FEATURE DETAILS

Tasks

Task Creation and Assignment
4
very good
Due Dates
4
very good
Task Prioritization
3
ok
To-Do Lists
4
very good

Collaboration

Collaborative Project Planning
4
very good
Comments
4
very good
Documents and Uploads
3
ok

Projects

Gantt Chart/Project Map
4
very good
Calendar View
4
very good
Baselining/KPIs
3
ok
Project Budgeting
2
mediocre
Issue Tracking
3
ok

Platform

Alerts
3
ok
Mobile
3
ok
User Access & Permissions
4
very good
API/Integration
4
very good
Reporting and Dashboards
4
very good
Customization
2
mediocre
Performance and Reliability
4
very good