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User review of ProjectManager

Misleading costs

- by Annemie van den Heever

USER SATISFACTION

RECOMMENDATION
2 out of 7
Very unlikely
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I didn't actually use projectmanager.com - I signed up for the free trial to see what their timesheets look like.

What aspects are problematic or could work better?

I am currently using Monday.com and Smartsheet.com and I needed a timesheet app as well. I was exploring different apps that might have all 3 functions, and found Projectmanager.com. I signed up for the free trial and had to sign up for the Business profile. For the signup it mentions $25 per user, but it doesn't mention that you have to pay for 15 users. I didn't get a reminder of the trial expiring and had no forewarning that they were going to debit my account. They deducted R5,700.00 ($395) and I didn't even use it! This is 12 times more expensive than my most expensive software. I requested a refund, because I didn't use the service at all, but my request was denied even though they didn't stick to their terms of agreement by sending out a reminder.

What features/services would you like to see in future versions of this product?

A much more clear explanation of the pricing.

What specific problems in your company were solved by this product?

None

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Trial/Demo only

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Architecture & Planning

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

Monday.com
Smartsheet.com

Why did you decide to change it?

I was looking for timesheets.

Are you satisfied with the change?

No

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

FEATURE DETAILS

No information provided by the reviewer.

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