What are the best aspects of this product?
Only used 3 times during trial period, never learned any of the better aspects
What aspects are problematic or could work better?
Their own documentation specifically shows there was 3 uses during the free trial, then no use for two months until I noticed they were charging me $264.39 per month. I went online to try and cancel the account but in the end had to call in to cancel.
I have never received any receipts from Project Manager for either of the transactions they processed through my credit card. I only found out after seeing it on my bill after 2 billings. I've only every received 1 email from project manager and that was on the days I signed up for the free trial and a reply to my support request cancelling the account.
Hiding a clause in the fine print of an agreement the company knows full well most people don't read all the way through in any kind of thorough manner. They can full well see I have not used their product, outside of the free trial, yet they still feel the need to rip off their clients.
To add to that they felt it was ok to charge me for 10 Users who, not one of them, ever used the system as stated on the evidence they provided my credit card company. I may have been playing around in their free trial period with several users but to charge me for 10 Users is ridiculous.
I did try to have them understand my point of view and was replied with the standard "you should have read all of our fine print"
A grand total of $526.78 on something that I never used........guess ProjectManager.com needed my money more than I did.
What features/services would you like to see in future versions of this product?
Better Customer Service
What specific problems in your company were solved by this product?
Are you a current user of this product?
Our support team is available 8am to 5pm CT, Monday-Friday to help with any questions on pricing, questions about using the software, and training, so you can make the best decision about using our software during your 30-day trial period.
Please contact us directly at Support@projectmanager.com and we'd be happy to review the billing on your account in consideration of your poor experience.