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User review of Promys PSA

Promys has been a great partner to my business.

- by Stefan Hudson

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Promys does everything from tracking sales interactions to managing our inventory. It is very intuitive and easy to use. It also integrates with our accounting package so there is no need to manually duplicate entries.
Because the software is web based, we can use it on any platform including mobile devices.

What aspects are problematic or could work better?

The integrations into QuickBooks can cause some minor difficulties, but that is strictly related to our line of business and large quantity line items for certain services.

What features/services would you like to see in future versions of this product?

We would like to see recurring billing options. Note that this is already in development.

What specific problems in your company were solved by this product?

To continue to grow we needed better dynamic real-time views into sales opportunities and revenue forecasts, billable staff time and project profitability. We were also spending a lot of time manually coordinating resource schedules and order fulfillment information via e-mail and shared calendars. The Promys PSA software allowed us to address all of those issues in one software solution and set a strong foundation for our continued growth.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Telecommunications

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

C.R.I.

Why did you decide to change it?

Outdated software.

Are you satisfied with the change?

Yes.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helped in effectively managing all resources, assets, and manpower.
  • It delegated tasks to the most capable personnel, depending on schedule, availability, budget, and skills.
  • It enhanced collaboration and teamwork, resulting in seamless planning and execution.
  • It tracked progress and set plausible benchmarks to encourage accountability.
  • It boosted the efficiency of every employee with improved communication and productivity.

PRICING & COSTS

What was the cost of implementing this product?

Call Promys

What is your total annual cost for using this product?

Call Promys

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Tasks

Task Creation and Assignment
5
amazing
Due Dates
5
amazing
Task Prioritization
5
amazing
To-Do Lists
5
amazing

Collaboration

Collaborative Project Planning
5
amazing
Comments
5
amazing
Documents and Uploads
5
amazing

Projects

Gantt Chart/Project Map
5
amazing
Calendar View
5
amazing
Baselining/KPIs
5
amazing
Issue Tracking
5
amazing

Platform

Alerts
3
ok
Mobile
4
very good
User Access & Permissions
4
very good
API/Integration
4
very good
Reporting and Dashboards
4
very good
Customization
3
ok
Performance and Reliability
5
amazing