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User review of Promys PSA

Promys PSA review

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Ease of use and designed to fit our business processes. Eliminated redundant data entry and provided immediate updates to customer activity. Promys replaced three disparate systems with one comprehensive, easy to use one. The tool provides real-time data for better decision making to all departments. This transparency helped us better communicate and understand our business. Analysis of data was greatly simplified and easy to access. Customer support and training is fantastic at Promys, they are a partner. The Promys team makes an effort to understand our business and provides workable solutions to our evolving business needs.

What aspects are problematic or could work better?

We use the many standard reports in Promys for most analysis, but at times we need special reporting which can be done via Excel downloads from the application. However, Promys now has a BI tool that will help eliminate the need for Excel and provide reports that are customized for our needs. For Projects, we use Microsoft Project and better interfaces there would be helpful.

What features/services would you like to see in future versions of this product?

I would like to see Promys work with an Accounting Software company to provide a full General Ledger solution. Currently we use Invoicing, Inventory Management, and Purchasing from an Accounting perspective. Continued improvements in time reporting for Service would be helpful.

What specific problems in your company were solved by this product?

Timely access to data, full view of customer hardware and service orders, elimination of duplicate data entry from Sales Order to PO to Invoicing. Promys also is a true partner and is open to suggestions for improvement and customization when needed. Support is fantastic.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

CCI and Salesforce

Why did you decide to change it?

To combine disparate systems that were difficult to use and lacked sufficient data analytics

Are you satisfied with the change?

Yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helped in effectively managing all resources, assets, and manpower.
  • It delegated tasks to the most capable personnel, depending on schedule, availability, budget, and skills.
  • It enhanced collaboration and teamwork, resulting in seamless planning and execution.
  • It tracked progress and set plausible benchmarks to encourage accountability.
  • It boosted the efficiency of every employee with improved communication and productivity.

PRICING & COSTS

What was the cost of implementing this product?

Monthly service cost on average of $56 per month plus labor cost of internal setup

What is your total annual cost for using this product?

$70,000

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Tasks

Task Creation and Assignment
4
very good
To-Do Lists
4
very good

Collaboration

Collaborative Project Planning
4
very good
Comments
4
very good
Documents and Uploads
3
ok

Projects

Gantt Chart/Project Map
3
ok
Calendar View
3
ok
Baselining/KPIs
3
ok
Project Budgeting
3
ok
Issue Tracking
3
ok

Platform

Alerts
4
very good
Mobile
4
very good
User Access & Permissions
4
very good
API/Integration
4
very good
Reporting and Dashboards
4
very good
Customization
4
very good
Performance and Reliability
5
amazing