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User review of ProProfs Chat

Always keep in touch. Very useful.

- by Lindsey Bullins

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

For my team and I, the setting options and language support turned out to be the best aspects of this product.

What aspects are problematic or could work better?

Definitely the chat window needs to changed. It looks to old fashioned.

What features/services would you like to see in future versions of this product?

No suggestions as of yet.

What specific problems in your company were solved by this product?

Helped us improve support no doubt. Plus, we were also able to monitor customer feedback that has helped us improve our support strategies further.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

How long is your contract with the vendor?

Unlimited

FEATURE DETAILS

Setup

Quick Installation
5
amazing
Unlimited Websites
5
amazing
Simple Offline Forms
5
amazing
Flexible Assignment Rules
5
amazing
Agent Training
5
amazing
Multiple Admins
5
amazing

Smart Integrations

Social Media Integrations
5
amazing
CRM Integrations
5
amazing
Help Desk Integrations
5
amazing
Open API
5
amazing

Advanced Chat Features

Comprehensive Visitor Information
5
amazing
Social Discovery
5
amazing
Easy Chat Transfers
5
amazing
Shortcut Messages
5
amazing
Sneak Peek
5
amazing
Concurrent Chats
5
amazing
Knowledge Database Integration
5
amazing
Multiple Widgets
5
amazing
Agent Tag Routing
5
amazing
Agent Priority Tiers
5
amazing

Premium Chat Functionalities

Proactive Chat
5
amazing
File Exchange
5
amazing
Call-Me Requests
5
amazing
Co-Browsing
5
amazing
Team Chat
5
amazing
Post-Chat Surveys
5
amazing
SMS-to-Chat ($25-$35/month per line)
5
amazing
Secure Data Transfer
5
amazing

Customization

Custom Pop-Up
5
amazing
Configurable Click-to-Chat Buttons
5
amazing
Pre-Chat Form
5
amazing
Custom Branding
5
amazing
Agent Photos
5
amazing
White Label
5
amazing

Mobile

Mobile-Optimized Visitor Chat
5
amazing
Push Notifications
5
amazing
SMS-to-Chat
5
amazing
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