What are the best aspects of this product?
For my team and I, the setting options and language support turned out to be the best aspects of this product.
What aspects are problematic or could work better?
Definitely the chat window needs to changed. It looks to old fashioned.
What features/services would you like to see in future versions of this product?
No suggestions as of yet.
What specific problems in your company were solved by this product?
Helped us improve support no doubt. Plus, we were also able to monitor customer feedback that has helped us improve our support strategies further.
Are you a current user of this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Did your company use a different software before this one?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C
How long is your contract with the vendor?