ProProfs Chat REVIEW

Live Chat Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.5

What is ProProfs Chat?

ProProfs Chat is a real-time chat software that you can easily integrate into your business website and instantly connect with your website visitors. The application greatly improves communication between your business and your existing customers and prospects, enabling you to capture high-quality leads and generate more sales.

With ProProfs Chat, you are able to convert your visitors into paying customers in no time by helping them with product queries or addressing their issues long before these concerns negatively influence their purchasing decisions. That’s because you can see what they are exactly looking at in your website and view what they are typing before they hit the “Send” button.

Overview of ProProfs Chat Benefits

ProProfs Chat gives your business a distinct edge over the competition by maximizing every opportunity in every visitor. The solution allows you to use pre-defined messages and greetings, create and customized message with their library of pre-built templates. These features enable you to quickly engage your customers and address their issues and concerns.

With ProProfs Chat, you are able to see what your visitors are looking at their screen in real-time. You are also able to view what they are typing, providing you a clear picture of what they are looking for. This allows you to understand their concerns and deliver the best solutions to resolve their issues and answers to their questions.

It doesn’t take long to incorporate ProProfs Chat Support into your website. All you have to do is copy the ProProfs Chat code and embed it into your web page. In minutes, you are able to provide your visitors with a real-time chat service that functions well on any web browser or operating software. Your customers can engage your agents via their iPhones, Mac, and Windows devices.

With a pre-chat form, you can capture contact information and generate new leads to further improve conversions. Whenever your visitors come to your website, your support operators can deliver proactive chat invitations for engagement and then guide them through the sales funnel.

Overview of ProProfs Chat Features

  • Real Time Chat
  • Real Time Visitor Monitoring
  • Display Operator Status
  • Visual & Audio Alerts
  • Chat Window Customization
  • Secure Chat Sessions
  • Multiple Chat Sessions
  • Show Chat Waiting Status
  • Add Chat To Multiple Websites
  • Spell Check During Chat
  • Operator/Visitor Typing Status
  • Chat Transcripts
  • Custom Chat Image
  • Chat Window Templates
  • Timed Chat Sessions
  • Pre-written Responses
  • Pre-defined URLS
  • Open API

What Problems Will ProProfs Chat Solve?

1. Improved time management & productivity with real-time support: Matt works as a customer support executive for a holiday resort enterprise. In a regular 8-hour workday, he would spend approximately spend 50% of his time in resolving general queries over phone and email.

But things changed for better when his employer added add ProProfs Chat to its website. Matt and his colleagues in the support team started handling multiple queries at the same time, which improved their productivity by approximately 25-30%.

Feature: Chat routing, canned responses, Visitor chat transcript, Proactive chat

2. Understanding visitors better: Paulina heads the marketing team of an online company that sells cruise deals to military personnel. When Paulina took in charge as the Marketing Head, she undertook a detailed study and found that a lot of queries came in from different parts of the world, different time zones. He concluded that the online venture desperately needed additional support resources.

Thanks to ProProfs Chat, Pauline and her team knew in-depth about the visitor queries which helped them improve their marketing stance. Also, the clients could share their feedback about the effectiveness of the chat that came in handy to measure the support operator’s performance.

Feature: Real-time Visitor Monitoring, Chat rating report

3. Equipping sales with customer-centric data: When George launched his online clothing store, he was using a CRM tool to get visibility into the customer base, identify tactics needed for long-term profitability and devise better plans that impel staff to break new operational ground. While he was sure that an online chat tool was needed to offer real-time support, he wanted a software that could be integrated with the Salesforce CRM (which his sales team was using).

With ProProfs Chat, relevant information collected during live chat sessions got directly posted to the Salesforce CRM. Also, new leads and customer’s information were automatically updated at the start of a live chat. The sales team could use the chat transcripts collected through ProProfs for future reference.

Feature: Salesforce Integration, ecommerce integration

Awards & Quality Certificates

ProProfs Chat Position In Our Categories

Position of ProProfs Chat in our main categories:

50

ProProfs Chat is one of the top 50 Customer Support Software products

50

ProProfs Chat is one of the top 50
Customer Support Software products


ProProfs Chat is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#18
Category:Position:
Live Chat Software#18

Each company has different wants and requires a system that can be customized for their size, type of staff members and clients, and the specific industry they are in. For these reasons, no system can proffer perfect features off-the-shelf. When you try to find a software app, first be sure what you require it for. Read some ProProfs Chat reviews and ask yourself do you desire basic tools or do you require sophisticated tools? Are there any industry-specific functionalities that you are looking for? Get the answers to these questions to aid your search. There are plenty of aspects that you need to mull over and these include your budget, specific business needs, your company size, integration requirements etc. Take your time, try out a few free trials, and finally choose the platform that presents all that you need to improve your organization efficiency and productivity.

How Much Does ProProfs Chat Cost?

ProProfs Chat Pricing Plans:

ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

BRONZE – $9.99/Month (1 operator)

  • Unlimited Chats
  • Web /Mobile / Desktop App
  • Chat History (3 months)
  • Visitor Tracking
  • Ticketing

SILVER- $19.95/month (2 operator)

  • All Bronze Plus
  • Customize Logos and Colors
  • Ratings and Surveys
  • Proactive Chats & Triggers
  • 1 Domain
  • Chat History(6 Months)
  • File Transfer
  • Canned Responses

GOLD – $39.95/month (2 operator)

  • All Silver Plus
  • Multiple Operators
  • Departments & Groups
  • Supervise Chats
  • 3 Domains
  • Chat Routing
  • Advanced Integrations
  • Reports
  • White Label
  • Multiple Languages
  • Snapshots & Cobrowsing
  • Knowledgebase Business
  • Chat History(1 Year)
  • Escalations and Transfer
  • Tickets
  • Call Back

ENTERPRISE – $50/month (Unlimited operator)

  • All Gold Plus
  • Advanced Customization
  • Roles & Permissions
  • Supervisor Dashboard
  • Unlimited Domains
  • Advanced Surveys
  • Premium Integrations
  • Knowledgebase Enterprise
  • Accessing Reports via API
  • Customization Service
  • Audit & Admin Controls
  • SLA & Custom License
  • Vault
  • Enterprise Reporting
  • Onboarding and Success Manager
  • 24/7 Support

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ProProfs Chat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ProProfs Chat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

15

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are ProProfs Chat pricing details?

ProProfs Chat Pricing Plans:

ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

BRONZE – $9.99/Month (1 operator)

  • Unlimited Chats
  • Web /Mobile / Desktop App
  • Chat History (3 months)
  • Visitor Tracking
  • Ticketing

SILVER- $19.95/month (2 operator)

  • All Bronze Plus
  • Customize Logos and Colors
  • Ratings and Surveys
  • Proactive Chats & Triggers
  • 1 Domain
  • Chat History(6 Months)
  • File Transfer
  • Canned Responses

GOLD – $39.95/month (2 operator)

  • All Silver Plus
  • Multiple Operators
  • Departments & Groups
  • Supervise Chats
  • 3 Domains
  • Chat Routing
  • Advanced Integrations
  • Reports
  • White Label
  • Multiple Languages
  • Snapshots & Cobrowsing
  • Knowledgebase Business
  • Chat History(1 Year)
  • Escalations and Transfer
  • Tickets
  • Call Back

ENTERPRISE – $50/month (Unlimited operator)

  • All Gold Plus
  • Advanced Customization
  • Roles & Permissions
  • Supervisor Dashboard
  • Unlimited Domains
  • Advanced Surveys
  • Premium Integrations
  • Knowledgebase Enterprise
  • Accessing Reports via API
  • Customization Service
  • Audit & Admin Controls
  • SLA & Custom License
  • Vault
  • Enterprise Reporting
  • Onboarding and Success Manager
  • 24/7 Support

What integrations are available for ProProfs Chat?

ProProfs Chat integrates with the following business systems and applicatons:

  • Salesforce
  • HighRise
  • ZohoCRM
  • SugarCRM
  • InfusionSoft
  • FogBugz
  • Microsoft Dynamics 365
  • Nutshell
  • DNN
  • Drupal
  • Joomla
  • LightCMS
  • WordPress
  • Kentico
  • WHMCS
  • 3dCart
  • Magento
  • Shopify
  • Volusion
  • X-Cart
  • Zen Cart
  • BigCommerce
  • CoreCommerce
  • PrestaShop
  • OpenCart
  • SparkPay
  • CS-Cart
  • osCommerce
  • MailChimp
  • iContact
  • ActiveCampaign
  • GetResponse
  • Zendesk
  • Desk.com
  • Facebook

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