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User review of ProProfs Chat

Best software for communication in real-time

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Integrations are what making this chat software a go-to option for us.

What aspects are problematic or could work better?

As of now there aren’t specific problem areas in the software. However, I would recommend the team to work on the speed of the software.

What features/services would you like to see in future versions of this product?

Operator should be able to add product or service tag to the chat transcript to search them accordingly in the CRM while chatting with the user.

What specific problems in your company were solved by this product?

We were finally able to capture more leads and see better conversion rate. In short, we saw more sales!

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Apparel & Fashion

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

FEATURE DETAILS

Setup

Quick Installation
3
ok
Unlimited Websites
3
ok
Simple Offline Forms
3
ok
Flexible Assignment Rules
4
very good
Agent Training
3
ok
Multiple Admins
4
very good

Smart Integrations

Social Media Integrations
3
ok
CRM Integrations
4
very good
Help Desk Integrations
3
ok
Open API
3
ok

Advanced Chat Features

Comprehensive Visitor Information
3
ok
Social Discovery
4
very good
Easy Chat Transfers
4
very good
Shortcut Messages
4
very good
Sneak Peek
3
ok
Concurrent Chats
3
ok
Knowledge Database Integration
3
ok
Multiple Widgets
4
very good
Agent Tag Routing
3
ok
Agent Priority Tiers
3
ok

Premium Chat Functionalities

Proactive Chat
3
ok
File Exchange
4
very good
Call-Me Requests
4
very good
Co-Browsing
3
ok
Team Chat
4
very good
Post-Chat Surveys
3
ok
Secure Data Transfer
4
very good

Customization

Custom Pop-Up
3
ok
Configurable Click-to-Chat Buttons
3
ok
Pre-Chat Form
3
ok
Custom Branding
4
very good
Agent Photos
3
ok
White Label
3
ok

Mobile

Mobile-Optimized Visitor Chat
3
ok
Push Notifications
3
ok
SMS-to-Chat
3
ok
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