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User review of ProProfs Chat

Fast and Responsive

- by Kseniya Sidarchuk

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

It is quite fast and helps me respond faster to visitors on site easily. Even visitors say that we are quite prompt and respond to their questions faster.

What aspects are problematic or could work better?

I haven’t faced problems yet with the use of this software since it has been less than 6 months

What features/services would you like to see in future versions of this product?

So far I’ve felt the product is great. However, there should be a report section that helps us understand how our announcements and greetings are performing or their click-through-rate.

What specific problems in your company were solved by this product?

We can reach our visitors and resolve their doubts that leads to more trust building towards our brand.

Are you a current user of this product?

No

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.