What are the best aspects of this product?
With various features we get to enjoy along with the use of the software, the packages surely don't seem like a burden. If people are looking for a live chat software that provides abundant features along with quality and at reduced rates, then I would recommend them to go for ProProfs Chat.
What aspects are problematic or could work better?
They should work on making their mobile app a bit more friendly for anytime, anywhere experience. Once that gets fixes, I believe it will be an all-rounder for sure.
Are you a current user of this product?