What are the best aspects of this product?
It's not just one but many features that make ProProfs Chat the perfect live chat software option for all businesses. From metrics that help you see how your support agents are performing to the ease of integrating the tool at your site in a matter of few steps, all these make it worth the investment. Great job guys!
What aspects are problematic or could work better?
Everything seems great for us now. However, if they could tweak the speed of the software a little, then that would really make our work process simple and easy to carry everyday.
Are you a current user of this product?