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User review of ProProfs Chat

Turned out to be an excellent live chat software solution for our startup.

- by nihal haider

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Definitely the part where we get to assess our performance and improve according to the needs of our customers. We've been able to improve our customer support services thanks to the access to customer feedback and incoming metrics on how are our pages performing.

What aspects are problematic or could work better?

I believe they should just work on improving the speed of the software. Once that gets resolved, I think the rest is just perfect about the software.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Trial/Demo only

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

FEATURE DETAILS

No information provided by the reviewer.

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