Wonderful experience

What are the best aspects of this product?

Creating a knowledge base is extremely easy with this software. It has got robust features, strong functionality and offers some smart integrations. The insightful reports it provides help in identifying successful and failed searches, popular and poorly-rated articles, failed keywords, etc. This information is crucial for making suitable improvements in the knowledge base.

What aspects are problematic or could work better?

We experienced some technical glitches initially because of which it was difficult to use the software.

What features/services would you like to see in future versions of this product?

The tool doesn’t have a mobile app. It would be great if it has one in the future.

What specific problems in your company were solved by this product?

Customer tickets went down drastically and my support staff doesn’t have to answer same repeated queries again and again.

Are you a current user of this product?

No