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ProProfs Knowledge Base Review

ProProfs Knowledge Base
Our score: 8.5 User satisfaction: 100%

What is ProProfs Knowledge Base?

ProProfs Knowledge Base is a powerful online knowledge management solution designed to enable HR professionals, trainers and top management of a company to effectively manage and dispense employee and organizational knowledge. ProProfs Knowledge Base is ideal for businesses in search of an effective platform that maximizes it’s organization’s collective knowledge and experience as well as enhance accessibility to customer service and FAQs. The software is built with a highly searchable and centralized knowledge base that is compatible with all kinds of files and documents and can be deployed on multiple devices and platforms.

Overview of ProProfs Knowledge Base Benefits

ProProfs helps companies become more productive by centralizing access to all files, documents and how-to articles across multiple devices and platforms. With easy and faster access to useful information and other customer service-related data, organizations will see a huge impact on the performance of their sales, customer service and support teams.

ProProfs also gives businesses a more effective channel to introduce new hires to company procedures during the onboarding process. ProProfs Knowledge Base enhances productivity and output, thanks to ease of access to information eployees may need at any time.

Overview of ProProfs Knowledge Base Features

  • Create online FAQs & more
  • Upload articles, videos & more
  • Brand with your logo and colors
  • Publish site as a PDF
  • Nothing to install or maintain
  • View on all devices & browsers
  • Authenticate users with SSO
  • Highly searchable FAQ
  • Restrict access & user roles
  • Create private knowledgebases
  • Integrate with Google Analytics
  • Gather feedback from users

Awards & Quality Certificates

ProProfs Knowledge Base Position In Our Categories

Bearing in mind businesses have unique business-related demands, it is rational they steer clear of choosing a one-size-fits-all, ideal system. Nonetheless, it would be futile to try to chance on such an app even among sought-after software systems. The correct thing to undertake is to write down the various essential factors which necessitate careful thought such as crucial features, costing, skill ability of the employees, company size, etc. Thereafter, you must double down on the product research comprehensively. Read some ProProfs Knowledge Base analyses and explore each of the solutions in your shortlist more closely. Such comprehensive research makes sure you steer clear of unfit software solutions and select the one that has all the function your company requires.

Position of ProProfs Knowledge Base in our main categories:

TOP 100

ProProfs Knowledge Base is one of the top 100 Customer Support Software products

TOP 20

ProProfs Knowledge Base is one of the 20 Knowledge Management Software products

If you are interested in ProProfs Knowledge Base it may also be a good idea to check out other subcategories of Customer Support Software listed in our database of B2B software reviews.

It is essential to note that almost no software in the Customer Support Software category will be a perfect solution that can meet all the goals of various company types, sizes and industries. It may be a good idea to read a few ProProfs Knowledge Base Customer Support Software reviews first as certain software may excel exclusively in a really narrow group of applications or be designed with a really specific industry in mind. Others can operate with a goal of being easy and intuitive and therefore lack complex elements welcomed by more experienced users. There are also solutions that cater to a broad group of customers and give you a complex feature base, however this frequently comes at a more expensive cost of such a service. Ensure you're aware of your needs so that you get a solution that provides specifically the elements you search for.

How Much Does ProProfs Knowledge Base Cost?

ProProfs Knowledge Base Pricing Plans:

Free Trial

Business 20 Pages

Free

Business 40 Pages

$9/month

Business 100 Pages

$40/month

Business 200 Pages

$80/month

Business 500 Pages

$150/month

Business 1,000 Pages

$300/month

Business 2,000 Pages

$500/month

Business 5,000 Pages

$700/month

Business 10,000 Pages

$1,000/month

Enterprise 20 Pages

$10/month

Enterprise 40 Pages

$20/month

Enterprise 100 Pages

$50/month

Enterprise 200 Pages

$100/month

Enterprise 500 Pages

$170/month

Enterprise 1,000 Pages

$350/month

Enterprise 2,000 Pages

$600/month

Enterprise 5,000 Pages

$900/month

Enterprise 10,000 Pages

$1,300/month

ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.

Business

  • Unlimited Authors, Sites & Users
  • Integrations
  • Single Sign-On
  • Email and Phone Support
  • 20 Pages – Free
  • 40 Pages – $9/month (monthly) or $18/month (annually)
  • 100 Pages – $40/month (monthly) or $36/month (annually)
  • 200 Pages – $80/month (monthly) or $73/month (annually)
  • 500 Pages – $150/month (monthly) or $137/month (annually)
  • 1,000 Pages – $300/month (monthly) or $274/month (annually)
  • 2,000 Pages – $500/month (monthly) or $458/month (annually)
  • 5,000 Pages – $700/month (monthly) or $641/month (annually)
  • 10,000 Pages – $1,000/month (monthly) or $916/month (annually)

Enterprise

  • All Business Plan Features
  • White Label
  • Merge Tags
  • Workflow Approvals
  • Tooltips, Lightboxes & Pop-ups
  • Enterprise Security
  • Vault
  • Premium Support
  • 20 Pages – $10/month (monthly) or $9/month (annually)
  • 40 Pages – $20/month (monthly) or $18/month (annually)
  • 100 Pages – $50/month (monthly) or $45/month (annually)
  • 200 Pages – $100/month (monthly) or $91/month (annually)
  • 500 Pages – $170/month (monthly) or $155/month (annually)
  • 1,000 Pages – $350/month (monthly) or $320/month (annually)
  • 2,000 Pages – $600/month (monthly) or $549/month (annually)
  • 5,000 Pages – $900/month (monthly) or $824/month (annually)
  • 10,000 Pages – $1,300/month (monthly) or $1,191/month (annually)

User Satisfaction

Positive Social Media Mentions 91
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ProProfs Knowledge Base reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ProProfs Knowledge Base. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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ProProfs Knowledge Base Comparisons

ProProfs Knowledge Base user reviews

Wonderful experience

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.10.2019 Company Size: 11-50 Employees Industry: Building Materials

Wonderful experience

Read full review >
Anonymous Reviewer
3/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 21.05.2019 Company Size: 1-10 Employees Industry: Building Materials

Wonderful tool for customer support

Read full review >
Anonymous Reviewer
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.04.2019 Company Size: 51-100 Employees Industry: Oil & Energy

Best tool to reduce tickets

Read full review >
Anonymous Reviewer
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.01.2019 Company Size: 1-10 Employees Industry: Human Resources

Awesome for creating internal knowledge base

Read full review >
Anonymous Reviewer
3/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.09.2018 Company Size: N/A Industry: N/A

What are ProProfs Knowledge Base pricing details?

ProProfs Knowledge Base Pricing Plans:

Free Trial

Business 20 Pages

Free

Business 40 Pages

$9/month

Business 100 Pages

$40/month

Business 200 Pages

$80/month

Business 500 Pages

$150/month

Business 1,000 Pages

$300/month

Business 2,000 Pages

$500/month

Business 5,000 Pages

$700/month

Business 10,000 Pages

$1,000/month

Enterprise 20 Pages

$10/month

Enterprise 40 Pages

$20/month

Enterprise 100 Pages

$50/month

Enterprise 200 Pages

$100/month

Enterprise 500 Pages

$170/month

Enterprise 1,000 Pages

$350/month

Enterprise 2,000 Pages

$600/month

Enterprise 5,000 Pages

$900/month

Enterprise 10,000 Pages

$1,300/month

ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.

Business

  • Unlimited Authors, Sites & Users
  • Integrations
  • Single Sign-On
  • Email and Phone Support
  • 20 Pages – Free
  • 40 Pages – $9/month (monthly) or $18/month (annually)
  • 100 Pages – $40/month (monthly) or $36/month (annually)
  • 200 Pages – $80/month (monthly) or $73/month (annually)
  • 500 Pages – $150/month (monthly) or $137/month (annually)
  • 1,000 Pages – $300/month (monthly) or $274/month (annually)
  • 2,000 Pages – $500/month (monthly) or $458/month (annually)
  • 5,000 Pages – $700/month (monthly) or $641/month (annually)
  • 10,000 Pages – $1,000/month (monthly) or $916/month (annually)

Enterprise

  • All Business Plan Features
  • White Label
  • Merge Tags
  • Workflow Approvals
  • Tooltips, Lightboxes & Pop-ups
  • Enterprise Security
  • Vault
  • Premium Support
  • 20 Pages – $10/month (monthly) or $9/month (annually)
  • 40 Pages – $20/month (monthly) or $18/month (annually)
  • 100 Pages – $50/month (monthly) or $45/month (annually)
  • 200 Pages – $100/month (monthly) or $91/month (annually)
  • 500 Pages – $170/month (monthly) or $155/month (annually)
  • 1,000 Pages – $350/month (monthly) or $320/month (annually)
  • 2,000 Pages – $600/month (monthly) or $549/month (annually)
  • 5,000 Pages – $900/month (monthly) or $824/month (annually)
  • 10,000 Pages – $1,300/month (monthly) or $1,191/month (annually)

What integrations are available for ProProfs Knowledge Base?

ProProfs Knowledge Base supports integration with the following business systems and applications:

  • Zendesk
  • Desk.com
  • Freshdesk
  • Google Analytics
  • Google Fonts
  • Google Translate
  • LiveChat
  • Olark
  • SnapEngage
  • Wufoo
  • Tidio Chat

ProProfs Knowledge Base average rating:

Average score
4.8/5 (6 user reviews)
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: My clients always complained that my customer support team are not really proficient in their approach towards resolving a query. Then, I decided to go for ProProfs knowledge management software. I am very happy that I chose this tool because it helped me lower the customer tickets significantly. I have referred ProProfs to many of my peers who are eyeing to improve the productivity of their client support team.

CONS: The tool has been successful in meeting all the expectations. I want to know if this can be integrated with customised in-house tools?

Reviewed 3 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: My workforce is spread across the globe and collaboration was a task. Hence, I decided to create a common platform where they can find and share knowledge and work collaboratively. ProProfs Knowledge Base software helped me create an internal repository of information and the response from my employees has been positive till now.

CONS: The product has worked well for my requirements, however, I am still unclear about certain features.

Reviewed 1 year ago

Read full review >

More reviews from 8 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Wonderful experience

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.10.2019 Company Size: 11-50 Employees Industry: Building Materials

PROS: Creating a knowledge base is extremely easy with this software. It has got robust features, strong functionality and offers some smart integrations. The insightful reports it provides help in identifying successful and failed searches, popular and poorly-rated articles, failed keywords, etc. This information is crucial for making suitable improvements in the knowledge base.

CONS: We experienced some technical glitches initially because of which it was difficult to use the software.

What do you think about this review? Great Poor

Wonderful experience

Read full review >
Anonymous Reviewer
3/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 21.05.2019 Company Size: 1-10 Employees Industry: Building Materials

PROS: Creating a knowledge base is extremely easy with this software. It has got robust features, strong functionality and offers some smart integrations. The insightful reports it provides help in identifying successful and failed searches, popular and poorly-rated articles, failed keywords, etc. This information is crucial for making suitable improvements in the knowledge base.

CONS: We experienced some technical glitches initially because of which it was difficult to use the software.

What do you think about this review? Great Poor

Wonderful tool for customer support

Read full review >
Anonymous Reviewer
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.04.2019 Company Size: 51-100 Employees Industry: Oil & Energy

PROS: The software comes with smart features, settings, and integrations that make the overall experience of using it really good. We created a customer support knowledge base with this software, which is more like a self-help platform where customers can solve any queries they have regarding our products, on their own.

CONS: Some of the features are complex to understand. It took us quite some time to get a grip on them and use them to our advantage.

What do you think about this review? Great Poor

Best tool to reduce tickets

Read full review >
Anonymous Reviewer
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.01.2019 Company Size: 1-10 Employees Industry: Human Resources

PROS: The tool helped me cut down the support tickets significantly. My customers feel empowered as they are able to resolve queries on their own, without reaching out to my support staff. My customer support teams don’t have to answer the same questions again and again, which increases their productivity and helps them concentrate on more serious customer concerns.

CONS: Technical issues were there in the beginning, but after some time, the product started working smoothly.

What do you think about this review? Great Poor

Awesome for creating internal knowledge base

Read full review >
Anonymous Reviewer
3/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.09.2018 Company Size: N/A Industry: N/A

PROS: My workforce is spread across the globe and collaboration was a task. Hence, I decided to create a common platform where they can find and share knowledge and work collaboratively. ProProfs Knowledge Base software helped me create an internal repository of information and the response from my employees has been positive till now.

CONS: The product has worked well for my requirements, however, I am still unclear about certain features.

What do you think about this review? Great Poor

Best customer support tool

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.01.2017 Company Size: 11-50 Employees Industry: Computer Software

PROS: My clients always complained that my customer support team are not really proficient in their approach towards resolving a query. Then, I decided to go for ProProfs knowledge management software. I am very happy that I chose this tool because it helped me lower the customer tickets significantly. I have referred ProProfs to many of my peers who are eyeing to improve the productivity of their client support team.

CONS: The tool has been successful in meeting all the expectations. I want to know if this can be integrated with customised in-house tools?

What do you think about this review? Great Poor
Royan Braun
5/5

Overall impression

I started using ProProfs Knowledgebase after there were many complaints of my customer support being slow. I used this tool to create an FAQ website, so that customers could help themselves in finding answers to their questions. I was able to put it live within few days and my customers were amazed! Thank you ProProfs!

Jacqueline Raynott
5/5

Overall impression

A tool for team projects. I wanted to create a wiki for my internal team, however, I was not looking for anything open source as I don’t have an IT team. So, once I started using ProProfs Knowledgebase, I realized the ease of this product. I was able to create the wiki in an hour and my team were on it within the next hour. It is perfect for those who don’t like their time to be wasted.

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Reviewed By Jenny Chang
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