A Great Feedback Capture Tool

What are the best aspects of this product?

The best part about ProProfs Survey Maker is the 100+ survey templates and the vast library of ready-made questions it provides. Capturing feedback from respondents is incredibly easy with this tool. We could create a variety of surveys - in-app surveys, polls, NPS, popup surveys, and share them quickly with respondents via social media or emails and embed them in our knowledge base and websites. Easy customization and insightful reports were the other aspects that we loved about this tool.

What aspects are problematic or could work better?

We did not face any major issue while working with the product, except a few bugs for which we received complete help from ProProfs’ support team.

What specific problems in your company were solved by this product?

Our sales were slowing down from quite some time, and we had no clue what’s going wrong, till we decided to use this survey tool. The software helped us launch surveys from time to time, helping us gain valuable feedback from our existing clients. Besides, reports helped us get a holistic picture of the people taking our surveys, the answers they provided, the problems they were facing, and much more. This gave us an even deeper understanding of our customers, that ultimately helped us improve our service and product quality.

Are you a current user of this product?

Yes