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User review of ProProfs Survey Maker

Beautiful Surveys Ready in Less than 5 Minutes

- by swadha mishra

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

We run an eCommerce company and we always look forward to customer feedback to improve our services better. But at the same time, we like the fact that ProProfs Survey Maker lets us do that in our own style. We can customize and add branding to our surveys and send them out hassle-free.

What aspects are problematic or could work better?

No complaints so far. The product is awesome and makes our work so easy as we’ve already got access to 100+ beautiful survey templates.

What specific problems in your company were solved by this product?

We’ve successfully managed to create interactive surveys since we can add a beautiful background image and even images for that matter to the survey. And it has helped us in a way to engage with our customers further and improve response rate.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

.

What is your total annual cost for using this product?

.

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

yes

FEATURE DETAILS

Survey

Survey Creator & Editor
4
very good
Bulk Emailing
3
ok
Responder Management
3
ok
Customization
4
very good
Distribution
2
mediocre
Branching Logic and Audience Segmentation
4
very good
Formating
2
mediocre
Data Import/Export
4
very good
Expert Templates
3
ok
Survey Logic
2
mediocre
Polls & Forms
3
ok
Multimedia
3
ok
Backup and Auto-Recovery
3
ok
Feedback Management
3
ok
Labeling, Tagging, and Categorization
3
ok
Question Morphing
3
ok
Randomize & Copy-Paste Questions
3
ok
Versioning & Testing
4
very good
Drag-and-Drop
4
very good
Expression Piping
3
ok
Looping
4
very good

Platform

Performance & Reliability
4
very good
Reporting & Analytics
5
amazing
Customization
4
very good
Mobile
4
very good
Support
5
amazing
API/Integrations
3
ok
User, Role, and Access Management
3
ok
Security
3
ok
Multi-Language
4
very good