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User review
of ProProfs Survey Maker
Beautiful Surveys Ready in Less than 5 Minutes
-
by swadha mishra
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
We run an eCommerce company and we always look forward to customer feedback to improve our services better. But at the same time, we like the fact that ProProfs Survey Maker lets us do that in our own style. We can customize and add branding to our surveys and send them out hassle-free.
What aspects are problematic or could work better?
No complaints so far. The product is awesome and makes our work so easy as we’ve already got access to 100+ beautiful survey templates.
What specific problems in your company were solved by this product?
We’ve successfully managed to create interactive surveys since we can add a beautiful background image and even images for that matter to the survey. And it has helped us in a way to engage with our customers further and improve response rate.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Internet
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
.
What is your total annual cost for using this product?
.
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
yes
FEATURE DETAILS
Survey
Survey Creator & Editor very good
4
Bulk Emailing ok
3
Responder Management ok
3
Customization very good
4
Distribution mediocre
2
Branching Logic and Audience Segmentation very good
4
Formating mediocre
2
Data Import/Export very good
4
Expert Templates ok
3
Survey Logic mediocre
2
Polls & Forms ok
3
Multimedia ok
3
Backup and Auto-Recovery ok
3
Feedback Management ok
3
Labeling, Tagging, and Categorization ok
3
Question Morphing ok
3
Randomize & Copy-Paste Questions ok
3
Versioning & Testing very good
4
Drag-and-Drop very good
4
Expression Piping ok
3
Looping very good
4
Platform
Performance & Reliability very good
4
Reporting & Analytics amazing
5
Customization very good
4
Mobile very good
4
Support amazing
5
API/Integrations ok
3
User, Role, and Access Management ok
3
Security ok
3
Multi-Language very good
4
