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User review of ProProfs Survey Maker

Best tool for creating on-brand surveys

- by Neha Bansal

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

ProProfs Survey Maker offers a wide range of customization options, from selecting the look and feel of the survey to adding custom branding elements such as logos and colors. This helps ensure that each survey aligns with the overall brand image of our company.

What aspects are problematic or could work better?

There have been a few glitches with the email-sending functionality, which can be a hindrance sometimes.

What features/services would you like to see in future versions of this product?

An increased number of customization options would be a great way to make the tool even more versatile and user-friendly.

What specific problems in your company were solved by this product?

The tool has made it incredibly easy for us to gather feedback from our customers, helping us to make informed decisions based on the insights we gather. By gathering information from our customers, we have been able to identify areas where we need to improve our products and services. This has allowed us to make meaningful changes and improve customer satisfaction, which has had a positive impact on our business.

Are you a current user of this product?

No

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It provided interactive branding and appearance features for the company to create personalized surveys.
  • It delivered sophisticated analytic functions that display results in understandable charts.
  • It boosted customer engagement and satisfaction, and helped maintain a professional relationship.
  • It enabled simple email uploads and automated bulk messaging.

FEATURE DETAILS

Survey

Survey Creator & Editor
5
amazing
Responder Management
5
amazing
Customization
4
very good
Distribution
5
amazing
Formating
5
amazing
Data Import/Export
5
amazing
Expert Templates
5
amazing
Survey Logic
5
amazing
Polls & Forms
5
amazing
Multimedia
5
amazing
Backup and Auto-Recovery
5
amazing
Feedback Management
5
amazing
Labeling, Tagging, and Categorization
5
amazing
Question Morphing
5
amazing
Randomize & Copy-Paste Questions
5
amazing
Versioning & Testing
4
very good
Drag-and-Drop
4
very good
Expression Piping
4
very good
Looping
4
very good

Platform

Performance & Reliability
4
very good
Reporting & Analytics
4
very good
Customization
4
very good
Mobile
5
amazing
Support
4
very good
API/Integrations
4
very good
User, Role, and Access Management
4
very good
Security
4
very good
Multi-Language
4
very good