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User review of ProProfs Survey Maker

Tool with Versatile Question Types

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

We were looking for a survey maker tool with a variety of question types. After considering numerous recommendations, we chose ProProfs Survey Maker. For over a month, we have been using this tool to create numerous question types like rating scale question, Net Promoter Score question, ranking type question, and so on. In fact, we're amazed to see a wide range of 20 question types. Be it any type of survey, you can customize the survey questions based on your requirements. Overall, it has been a good time using the ProProfs Survey Maker tool.

What aspects are problematic or could work better?

So far, there have been no significant issues. Specific minor issues cropped up, but the customer support team promptly solved it.

What specific problems in your company were solved by this product?

We had prior experience of using a survey maker tool provided by a startup. But the questions were restricted to simple Multiple Choice Questions (MCQs). That’s when we found ProProfs Survey Maker that had a wide range of question options. With this, we have come up with a variety of questions to understand our customer feedback. ProProfs Survey Maker turned out to be a savior that helped us better connect with our customers.

Are you a current user of this product?

No

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It provided interactive branding and appearance features for the company to create personalized surveys.
  • It delivered sophisticated analytic functions that display results in understandable charts.
  • It boosted customer engagement and satisfaction, and helped maintain a professional relationship.
  • It enabled simple email uploads and automated bulk messaging.

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

Survey

Survey Creator & Editor
5
amazing
Bulk Emailing
5
amazing
Responder Management
5
amazing
Customization
5
amazing
Distribution
5
amazing
Branching Logic and Audience Segmentation
5
amazing
Formating
5
amazing
Data Import/Export
5
amazing
Expert Templates
5
amazing
Survey Logic
5
amazing
Polls & Forms
5
amazing
Multimedia
5
amazing
Backup and Auto-Recovery
5
amazing
Feedback Management
5
amazing
Labeling, Tagging, and Categorization
5
amazing
Question Morphing
5
amazing
Randomize & Copy-Paste Questions
5
amazing
Versioning & Testing
5
amazing
Drag-and-Drop
5
amazing
Expression Piping
5
amazing
Looping
5
amazing

Platform

Performance & Reliability
5
amazing
Reporting & Analytics
5
amazing
Customization
5
amazing
Mobile
5
amazing
Support
5
amazing
API/Integrations
5
amazing
User, Role, and Access Management
5
amazing
Security
5
amazing
Multi-Language
5
amazing