Exceptional tool

What are the best aspects of this product?

I can confidently say that this tool's chat implementation is even more robust compared to other products like Salesforce and Zendesk. we've been using this tool for a decade now and it's a testament to its stability and dependability that we've only encountered problems with it about five years ago. It's got all the features our department needs to provide adequate support, resulting in more satisfied clients.

What aspects are problematic or could work better?

Frankly speaking, I can't think of anything that I don't like about this product.

What specific problems in your company were solved by this product?

Because of this tool, we've been able to bring down our backlog and resolve more concerns sent to us by customers. This is all thanks to the clean interface and how the tool empowers support agents to handle multiple chat conversations simultaneously.

Are you a current user of this product?

No