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Provide Support Review

Provide Support
Our score: 8.7 User satisfaction: N/A

What is Provide Support?

Provide Support is a powerful and reliable live support software for macOS, Windows, and Linux. It has real-time visitor monitoring that offers a wealth of information regarding site users such as their location, browser, operating system, and referring URL. Because of this, your support team can provide fast and in-context support.

Integrating Provide Support with your business website is easy. You only have to add a snippet of code to your website and you are ready to offer live assistance to your customers. On top of that, you can help your audience on WordPress, Magento, Joomla, and Shopify as well. The software can be used for businesses of any size from small online stores to enterprises.

Overview of Provide Support Benefits

Simultaneous Chat Management

If there are not enough operators online, a single operator can manage multiple chats at the same time. Provide Support makes this possible through its live chat console to ensure that customer waiting times are reduced. Because of this, you can increase satisfaction with your support and service.

Rapid Assistance

Getting in touch with your support representative is swift because of the chat button on your website. Beyond that, assistance to customers is rapid because your chat operators have access to customers’ relevant information in real time. When they know the browser, operating system, referring URL, location, etc. of customers, they can easily get to the bottom of the issue.

Improved Customer Support

Provide Support saves records of your operators’ conversations with customers. You can use these to train your support representatives whether old or new for them to update their customer handling skills. These records are also important in helping support teams respond appropriately to different situations.

Adaptable Chat Windows

Provide Support chat interfaces are customizable. Thus, you can adapt them to your website’s theme and your organization’s branding. You can also tailor them to help you gather relevant customer information to provide contextual and speedy support.

Assist your customers on the go
If you would like to chat with your customers wherever you are, you can do this conveniently with the Provide Support mobile app. It will help not only to increase sales but also provide personalized customer service. Your customers will enjoy this opportunity to chat with you in real time instead of just leaving a message and waiting when you’ll respond.

Overview of Provide Support Features

  • Website Integration
  • Multiple Simultaneous Chats
  • Call Transfer
  • Operator-to-Operator Chats
  • Chat Transcripts
  • Visitor List
  • Geo-location Map
  • Navigation History
  • IP-to-location
  • Browser & OS Details
  • Referring URL
  • Search Engine Keywords
  • Mobile App

What Problems Will Provide Support Solve?

Improved Customer Satisfaction

With live chat and real-time visitor monitoring, you can address customers’ issues immediately. This also helps you offer assistance in-context since you know where they are on your website and what they have been doing. Thus, you can skip over unnecessary questions, helping you improve customer satisfaction.

Personalized Support

Since Provide Support lets you customize your chat window, you can set up a form that can gather relevant customer data. Because of this, you know exactly what troubles each customer, enabling you to offer tailored support.

Multiple Chats

Unlike phone support, live chats can be simultaneous. This way, even if you have few operators, you can have multiple customers taken care of at the same time. With this, you can improve both productivity and efficiency.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Provide Support Position In Our Categories

Knowing that companies have distinctive business-related wants, it is practical they abstain from buying an all-encompassing, ”best” software. Just the same, it would be futile to come across such a software system even among sought-after software solutions. The correct step to undertake can be to list the various chief functions that need consideration such as major features, pricing, technical skill competence of staff, company size, etc. Then, you must follow through the research comprehensively. Have a look at these Provide Support review articles and explore the other solutions in your list more closely. Such all-encompassing research ensure you keep away from unfit software solutions and buy the system that delivers all the tools you require business requires to be successful.

Position of Provide Support in our main categories:

TOP 50

Provide Support is one of the top 50 Customer Support Software products

Provide Support is also listed in the following subcategories:

Each company has different needs and requires a software that can be customized for their size, type of staff members and buyers, and the particular industry they are in. For these reasons, no system can proffer perfect features off-the-shelf. When you look for a software product, first be sure what you want it for. Read some Provide Support Live Chat Software reviews and ask yourself do you want basic features or do you need complex features? Are there any industry-specific functionalities that you are searching for? Get the answers to these questions to help your search. There are plenty of factors that you need to consider and these include your finances, particular business requirements, your organization size, integration needs etc. Take your time, use a few free trials, and finally choose the app that presents all that you require to enhance your firm efficiency and productivity.

How Much Does Provide Support Cost?

Provide Support Pricing Plans:

Free Trial

Small Business

$15/month

Corporate

$30/month

Enterprise

$60/month

Quote-based Plan

Contact vendor

Provide Support has three basic enterprise pricing options, which are based on the number of operators you have. If you have more than 10 operators, you can get in touch with the sales team.

Small Business – $15/month or $99/year

  • 1 Operator

Corporate – $30/month or $198/year

  • 3 Operators

Enterprise – $60/month or $396/year

  • 10 Operators

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Provide Support reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Provide Support. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Provide Support Comparisons

Provide Support user reviews

Perfect when you need software for live support

Read full review >
Miller
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.11.2019 Company Size: Industry: N/A

The access to live chat is a big plus

Read full review >
Charlie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.11.2019 Company Size: Industry: Health, Wellness, and Fitness

Exceptional tool

Read full review >
Zella
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.11.2019 Company Size: Industry: Health, Wellness, and Fitness

A customer service client perfect for the internet

Read full review >
Ignatius
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.10.2019 Company Size: Industry: Business Supplies and Equipment

No better client for chatting

Read full review >
Magnus
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.10.2019 Company Size: Industry: Computer Software

What are Provide Support pricing details?

Provide Support Pricing Plans:

Free Trial

Small Business

$15/month

Corporate

$30/month

Enterprise

$60/month

Quote-based Plan

Contact vendor

Provide Support has three basic enterprise pricing options, which are based on the number of operators you have. If you have more than 10 operators, you can get in touch with the sales team.

Small Business – $15/month or $99/year

  • 1 Operator

Corporate – $30/month or $198/year

  • 3 Operators

Enterprise – $60/month or $396/year

  • 10 Operators

What integrations are available for Provide Support?

Provide Support can integrate with websites and various shopping cart software. It also has plugins available for the following platforms, among others:

  • WordPress
  • Joomla
  • Magento

Provide Support average rating:

Average score
4.6/5 (10 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Axel

PROS: I like the neat interface, especially how the icons are intuitive and easy to understand. Navigating the dashboard is easy. I also like being able to check for online visitors, as well as if they're typing. It helps me prepare the response. We're using Joomla and Magento and I'm happy to say integration is smooth.

CONS: The design can use some facelifting to make it more modern.

Reviewed 5 months ago

Read full review >

The least favorable review

Birdie

PROS: It's intuitive, I have no problem navigating the tools. Customers will have a little problem, too, with the interface. It's also easy to set up. Neat and we've customized it to match our branding. Moreover, it's affordable, making it a good investment for small businesses.

CONS: I can't think of any except the trivial default settings. You'll have to reconfigure it to your preference.

Reviewed 5 months ago

Read full review >

More reviews from 10 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Perfect when you need software for live support

Read full review >
Miller
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.11.2019 Company Size: Industry: N/A

PROS: There are a number of things to like about this tool, foremost of which is how it was easy for me to install it. It's also user-friendly, as I was able to use the administrative portal to quickly and easily add and remove users, as well as to come up with various support groups and group users there. That user-friendliness also extended to the operator console. The tool has also helped us to improve when it comes to serving our customers since any information submitted by them, as well as useful information like country and IP, can be easily accessed.

CONS: I think that the tool can be more aesthetically pleasing, especially when it comes to its pop up box for chats as well as its administrative portal.

What do you think about this review? Great Poor

The access to live chat is a big plus

Read full review >
Charlie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.11.2019 Company Size: Industry: Health, Wellness, and Fitness

PROS: One thing that I really liked about this tool is that I could easily access the live chat. Website monitoring can also be done in real time, and combined with the live chat has made it easier for different parts of the team to communicate and stay in sync with each other.

CONS: While there were features that I appreciated, I don't know if the program as a whole is worth the cost, especially if your company has limited resources just like ours. It was also difficult to implement this program, which is a hassle that I really didn't need.

What do you think about this review? Great Poor

Exceptional tool

Read full review >
Zella
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.11.2019 Company Size: Industry: Health, Wellness, and Fitness

PROS: I can confidently say that this tool's chat implementation is even more robust compared to other products like Salesforce and Zendesk. we've been using this tool for a decade now and it's a testament to its stability and dependability that we've only encountered problems with it about five years ago. It's got all the features our department needs to provide adequate support, resulting in more satisfied clients.

CONS: Frankly speaking, I can't think of anything that I don't like about this product.

What do you think about this review? Great Poor

A customer service client perfect for the internet

Read full review >
Ignatius
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.10.2019 Company Size: Industry: Business Supplies and Equipment

PROS: Compared to emails or phone calls, I've found that this tool is something that clients find easier to use. Clients feel more comfortable approaching us with their issues, enabling us to properly address them. It's also an added bonus that this has multiple customization options, and implementation is easy to accomplish.

CONS: I would really like to use this on the go, so developing an app for a mobile device would be something I would really appreciate.

What do you think about this review? Great Poor

No better client for chatting

Read full review >
Magnus
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.10.2019 Company Size: Industry: Computer Software

PROS: When we first started using this tool, it became easier for us to address client concerns since the tool was flexible enough to be installed on work stations, allowing our support agents to answer complaints as soon as they came in. This was really great, especially when compared to other tools that made us wait for a day before we could see any requests for support from our clients.

CONS: I have to admit that it was a bit tedious setting up new users. We also had to make things easier for our clients by setting up two teams where they could be redirected so their concerns can be addressed properly.

What do you think about this review? Great Poor

Budget-friendly

Read full review >
Arnaldo
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 09.10.2019 Company Size: Industry: N/A

PROS: I'd say it's one of the best-value-for-money apps that we've come across. It's easy to use and does the job of sorting messages properly.

CONS: Expectedly, it isn't the more robust apps around given the low price.

What do you think about this review? Great Poor

Reliable support

Read full review >
Oswaldo
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 05.10.2019 Company Size: Industry: Hospital & Health Care

PROS: I'm no tech guy so having good support is a big deal for me. Not only because it solves potential issues but knowing that support is a chat away gives me peace of mind knowing that my own support system can function 99.99% of the time.

CONS: I'm glad that it worked out for me, but I'd be happier if we're able to test drive it for a longer time. That said, 10 days may be a bit short for others.

What do you think about this review? Great Poor

Easy to set up, use and customize

Read full review >
Rodolfo
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 24.09.2019 Company Size: Industry: N/A

PROS: I have no problem setting this up and have the entire team use it from day one. It also lets me customize the dashboard according to our colors and preferences. Overall, it's a good choice.

CONS: It could use reporting tools as is standard in other chat apps.

What do you think about this review? Great Poor

Ideal for a small business budget

Read full review >
Birdie
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 22.09.2019 Company Size: Industry: N/A

PROS: It's intuitive, I have no problem navigating the tools. Customers will have a little problem, too, with the interface. It's also easy to set up. Neat and we've customized it to match our branding. Moreover, it's affordable, making it a good investment for small businesses.

CONS: I can't think of any except the trivial default settings. You'll have to reconfigure it to your preference.

What do you think about this review? Great Poor

Works well with major ecommerce platforms

Read full review >
Axel
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.09.2019 Company Size: Industry: N/A

PROS: I like the neat interface, especially how the icons are intuitive and easy to understand. Navigating the dashboard is easy. I also like being able to check for online visitors, as well as if they're typing. It helps me prepare the response. We're using Joomla and Magento and I'm happy to say integration is smooth.

CONS: The design can use some facelifting to make it more modern.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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