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Provide Support REVIEW

Live Chat Software

No user reviews
USER SATISFACTION N/A
OUR SCORE 8.7

What is Provide Support?

Provide Support is a powerful and reliable live support software for macOS, Windows, and Linux. It has real-time visitor monitoring that offers a wealth of information regarding site users such as their location, browser, operating system, and referring URL. Because of this, your support team can provide fast and in-context support.

Integrating Provide Support with your business website is easy. You only have to add a snippet of code to your website and you are ready to offer live assistance to your customers. On top of that, you can help your audience on WordPress, Magento, Joomla, and Shopify as well. The software can be used for businesses of any size from small online stores to enterprises.

Overview of Provide Support Benefits

Simultaneous Chat Management

If there are not enough operators online, a single operator can manage multiple chats at the same time. Provide Support makes this possible through its live chat console to ensure that customer waiting times are reduced. Because of this, you can increase satisfaction with your support and service.

Rapid Assistance

Getting in touch with your support representative is swift because of the chat button on your website. Beyond that, assistance to customers is rapid because your chat operators have access to customers’ relevant information in real time. When they know the browser, operating system, referring URL, location, etc. of customers, they can easily get to the bottom of the issue.

Improved Customer Support

Provide Support saves records of your operators’ conversations with customers. You can use these to train your support representatives whether old or new for them to update their customer handling skills. These records are also important in helping support teams respond appropriately to different situations.

Adaptable Chat Windows

Provide Support chat interfaces are customizable. Thus, you can adapt them to your website’s theme and your organization’s branding. You can also tailor them to help you gather relevant customer information to provide contextual and speedy support.

Assist your customers on the go
If you would like to chat with your customers wherever you are, you can do this conveniently with the Provide Support mobile app. It will help not only to increase sales but also provide personalized customer service. Your customers will enjoy this opportunity to chat with you in real time instead of just leaving a message and waiting when you’ll respond.

Overview of Provide Support Features

  • Website Integration
  • Multiple Simultaneous Chats
  • Call Transfer
  • Operator-to-Operator Chats
  • Chat Transcripts
  • Visitor List
  • Geo-location Map
  • Navigation History
  • IP-to-location
  • Browser & OS Details
  • Referring URL
  • Search Engine Keywords
  • Mobile App

What Problems Will Provide Support Solve?

Improved Customer Satisfaction

With live chat and real-time visitor monitoring, you can address customers’ issues immediately. This also helps you offer assistance in-context since you know where they are on your website and what they have been doing. Thus, you can skip over unnecessary questions, helping you improve customer satisfaction.

Personalized Support

Since Provide Support lets you customize your chat window, you can set up a form that can gather relevant customer data. Because of this, you know exactly what troubles each customer, enabling you to offer tailored support.

Multiple Chats

Unlike phone support, live chats can be simultaneous. This way, even if you have few operators, you can have multiple customers taken care of at the same time. With this, you can improve both productivity and efficiency.

Awards & Quality Certificates

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Provide Support Position In Our Categories

Position of Provide Support in our main categories:

50

Provide Support is one of the top 50 Customer Support Softwareproducts

50

Provide Support is one of the 50
Customer Support Software products


Provide Support is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#15
Category:Position:
Live Chat Software#15

There are trendy and widely used applications in each software group. But are they necessarily the best fit for your enterprise’s specific requirements? A market-leading software product may have thousands of users, but does it offer what you require? For this reason, do not blindly invest in popular systems. Read at least a few Provide Support reviews and mull over the elements that you want in the software such as the fees, main functionality, available integrations etc. Then, choose a few systems that fit your needs. Try out the free trials of these products, read online comments, get clarifications from the seller, and do your homework thoroughly. This exhaustive homework is sure to assist you find the most excellent software solution for your firm’s special requirements.

How Much Does Provide Support Cost?

Provide Support Pricing Plans:
Free trial
Small Business
$15/month
Corporate
$30/month
Enterprise
$60/month
Quote-based Plan
Contact vendor

Provide Support has three basic enterprise pricing options, which are based on the number of operators you have. If you have more than 10 operators, you can get in touch with the sales team.

Small Business – $15/month or $99/year

  • 1 Operator

Corporate – $30/month or $198/year

  • 3 Operators

Enterprise – $60/month or $396/year

  • 10 Operators

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Provide Support reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Provide Support. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported
  • Windows
  • Linux
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Russian
  • Portugese
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Provide Support pricing details?

Provide Support Pricing Plans:
Free trial
Small Business
$15/month
Corporate
$30/month
Enterprise
$60/month
Quote-based Plan
Contact vendor

Provide Support has three basic enterprise pricing options, which are based on the number of operators you have. If you have more than 10 operators, you can get in touch with the sales team.

Small Business – $15/month or $99/year

  • 1 Operator

Corporate – $30/month or $198/year

  • 3 Operators

Enterprise – $60/month or $396/year

  • 10 Operators

What integrations are available for Provide Support?

Provide Support can integrate with websites and various shopping cart software. It also has plugins available for the following platforms, among others:

  • WordPress
  • Joomla
  • Magento

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