Providing excellent customer service is possible by hosting a live chat support team.

What are the best aspects of this product?

This software brings in something new for our company. I like it because it helps us resolve multiple customer issues. Nobody from the team had difficulties using the platform because it is so smart and yet intuitive. Customers no longer have to wait for hours for resolutions. They can reach out to someone with just one click of a button. We can also monitor the status of the activity for each chat conversation which is very crucial for providing excellent service.

What aspects are problematic or could work better?

They can do better in terms of upgrading the interface because it honestly looks outdated. They can attract more clients if they improve on their overall design.

What specific problems in your company were solved by this product?

It offers a full range of support to my clients by allowing to transfer or endorse chat conversations from one rep to another especially if the concern is out of their scope. This chat app allows agents to multitask and offer a faster way to solve things. Our CSAT scores have improved because of efficiency.

Are you a current user of this product?

Yes