Improves customer service experience!

What are the best aspects of this product?

This app is really helpful in attending to customers. I can chat with them remotely

What aspects are problematic or could work better?

I think it needs a more indiscreet alert when someone chats. I sometimes fail to see the notification right away.

What specific problems in your company were solved by this product?

Pure Chat helps me stay on track and be better at customer service.

Are you a current user of this product?

Yes