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Pure Chat Review

Pure Chat
Our score: 8.6 User satisfaction: 94%

What is Pure Chat?

Pure Chat is a live chat and visitor tracking software that helps to generate more leads and drive sales. It allows you to see who is visiting your website and start conversation immediately with multiple leads and customers at once, instead waiting for email responses or talking on the phone with one client at a time. The software allows you to chat with your customers anywhere with the on-the-go Pure Chat iOS and Android apps. Furthermore, you can invite your members to chat with a visitor or simply have a conversation with your team.

With Pure Chat features you can keep your chat history and later review the transcript so you can identify any opportunity or issues you need to work on. The software also gives you a lot of information about your visitors such as: what they are doing on your website, where they come from, number of visits, current page, which pages they’ve viewed, and look up past conversations with returning customers.

Overview of Pure Chat Benefits

Pure Chat allows you to chat in real-time with your visitors whether you’re in the office, at home, or outside. It offers Android and iOS mobile apps so you can chat on the go. This software helps you to check how many visitors are on your website, their activity history, number of visits, and identify the best quality leads so you can start a conversation with them at any given moment. With Visitors feature on mobile you can see exactly who is navigating through the website. In addition, Visitors is for free once you install Pure Chat on the website and use the mobile app.

This software also has a feature to keep track of every conversation with every client, collect the transcripts, quickly email them to other members, review the chats with chat metrics for any date range, and create weekly updates for leaders by simply downloading .csv file for chat metrics. Plus it allows you to create and modify the reports exactly as you want. You can see the overall chat numbers, average response times, chat duration, and their ratings as well.

You can get a report directly on your mail of yesterday’s chat activity without logging in to your Pure Chat account. The software allows you to customize your chat box, change the background and profile image, create a personal chat page with URL personal connections, and change your contact information. Also, you can convert your chat box into an email form when your team is offline, so you won’t miss a lead.

Pure Chat gives you the ability to add users and give them specific privileges and tasks and to manage your team with Pure Chat settings, and assign different departments to their widget so your visitors can get in touch with the right person, without wasting your time.

Overview of Pure Chat Features

  • Proactive chats and triggers
  • Transcriptions
  • Multi-chat management
  • Visitor information
  • Chat box assignment
  • SSL security
  • Canned response
  • Hosted chat boxes

Pure Chat Position In Our Categories

Since companies have distinctive business-related needs, it is only sensible they abstain from settling on an all-in-one, ”best” software product. Having said that, it is almost impossible to try to chance on such a software system even among well-known software solutions.
The sensible thing to undertake can be to set down the several significant factors that call for a careful thought such as essential features, packages, technical skill levels of staff members, organizational size, etc. After which, you should double down on the research comprehensively. Read some of these Pure Chat analyses and look into the other software products in your shortlist more closely. Such well-rounded research makes sure you circumvent unfit software solutions and buy the system that offers all the aspects you require company requires to achieve growth.

Position of Pure Chat in our main categories:

TOP 50

Pure Chat is one of the top 50 Customer Support Software products

Pure Chat is also listed in the following subcategories:

It is important to realize that hardly any service in the Live Chat Software category is an ideal solution that can match all the needs of all business types, sizes and industries. It may be a good idea to read a few Pure Chat Live Chat Software reviews first as specific software might dominate just in a very small group of applications or be prepared with a very specific industry in mind. Others may function with a goal of being easy and intuitive and consequently lack advanced features desired by more experienced users. You can also come across services that focus on a wide group of customers and provide a rich feature toolbox, but this in most cases comes at a more significant price of such a solution. Make sure you're aware of your needs so that you get a software that offers specifically the features you look for.

How Much Does Pure Chat Cost?

Pure Chat Pricing Plans:

Free Trial

Free Plan

Free

Pro Plan

$99 per month

Pure Chat offers two pricing plans:

Free Plan

  • Unlimited Live Chat
  • Unlimited Users
  • Full Customization
  • Engagement Hub
  • Transcripts
  • All Integrations
  • Use on Up to 3 Websites

Pro Plan – $99 per month

 

  •  Everything in Free, plus:
  • Realtime Analytics
  • Visitor Tracking
  • Contacts
  • Unlimited Websites
  • SMS Notifications
  • Remove Branding

 

User Satisfaction

Positive Social Media Mentions 18
Negative Social Media Mentions 1

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Pure Chat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Pure Chat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Pure Chat Comparisons

Product name:

Pure Chat user reviews

Great for ecommerce!

Read full review >
Peyton
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.08.2019 Company Size: Industry: N/A

I recommend it for live chat with your customers

Read full review >
Carroll
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.10.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

This is perfect tool for our business

Read full review >
Earl
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2018 Company Size: 11-50 Employees Industry: N/A

Great solution for getting in touch with our customers

Read full review >
Otis
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.09.2018 Company Size: More than 100 Employees Industry: Sport

I always recommend Pure Chat for engaging customers

Read full review >
Cathy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.01.2018 Company Size: More than 100 Employees Industry: Consumer Goods

What are Pure Chat pricing details?

Pure Chat Pricing Plans:

Free Trial

Free Plan

Free

Pro Plan

$99 per month

Pure Chat offers two pricing plans:

Free Plan

  • Unlimited Live Chat
  • Unlimited Users
  • Full Customization
  • Engagement Hub
  • Transcripts
  • All Integrations
  • Use on Up to 3 Websites

Pro Plan – $99 per month

 

  •  Everything in Free, plus:
  • Realtime Analytics
  • Visitor Tracking
  • Contacts
  • Unlimited Websites
  • SMS Notifications
  • Remove Branding

 

What integrations are available for Pure Chat?

At the moment Pure Chat integrates with Zapier.

Pure Chat average rating:

Average score
5/5 (8 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Gerardo

PROS: What I like most is the fact that I can engage my web site visitors with few clicks. The product is straightforward and simple with intuitive and clean design. It doesn’t require too much training. It allows you to keep track of geographical locations of the prospects on your site and which page or link lead them to your site.

CONS: I’d like to pull in even more information about site visitors like their email addresses so we can create even better relationship with them.

Reviewed 2 years ago

Read full review >

The least favorable review

Beatrice

PROS: The Live Chat is one of the best feature that’s included to our site. We are able to reduce time on email inquires and phone call, we can sellect canned respones and keep in touch with our customers. Also, the emojic included in the chat are great and fun, it makes the whole interaction friendly and warm. It provides us with georgraphic information about our visitors.

CONS: It has some bugs, sometimes the chat wouldn’t open.

Reviewed 2 years ago

Read full review >

More reviews from 8 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great for ecommerce!

Read full review >
Peyton
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.08.2019 Company Size: N/A Industry: a:1:{s:3:"N/A";s:3:"N/A";}

PROS: If you want an easy and straightforward chatting solution, then I highly recommend that you use Pure Chat. I didn’t waste time figuring out complicated algorithms as one would do in other live chat tools. With this, I was able to get to work right away.

CONS: Loading time can be quite long—but these don’t happen all the time.

What do you think about this review? Great Poor

I recommend it for live chat with your customers

Read full review >
Carroll
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.10.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: We are able to keep an interaction with our customers, to add another operator if needed and provide great service to our customers. We are able to track their location and what page they are looking at the moment. We get automatic email notification for each conversation so we can keep track of the whole conversation with our customers.

CONS: There is no option to attach photo or document to a chat. Also, I’d like to “tag” a conversation for future references when someone is interested in specific product. So I hope they could add these two options, otherwise, we will look for other product similar to this one.

What do you think about this review? Great Poor

This is perfect tool for our business

Read full review >
Earl
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2018 Company Size: 11-50 Employees Industry: N/A

PROS: This is one of the most affordable solutions I have ever worked with. It allows us to track our visitors and those we are having conversation with. In addition, we are able to block IP addresses. The navigation for admin is easy and straightforward process. Also, it has great personal chat widget which is useful when someone wants to talk in private. The customer support is great and they helped us to increase our interaction for more than 60%.

CONS: We would like to see with whom we are chatting, currently, we are able to see the country location.

What do you think about this review? Great Poor

Great solution for getting in touch with our customers

Read full review >
Otis
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.09.2018 Company Size: More than 100 Employees Industry: Sport

PROS: Pure Chat provides us with an opportunity to keep in touch with our customers who are interested in my business, services and offerings. Lot of people like to shop online and we are able to provide best service through Pure chat in real time.

CONS: I haven’t found something that I might dislike about it.

What do you think about this review? Great Poor

I always recommend Pure Chat for engaging customers

Read full review >
Cathy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.01.2018 Company Size: More than 100 Employees Industry: Consumer Goods

PROS: Pure chat is not simple chat solution, it’s more than that! Within the software you can find lot of features that are perfect for recruiting that make the whole workflow simple and fun. I like the location box because it provides us with the information about the location of our visitors. When our visitors register their name is auto-populat and we are able to see which device they are using. Also, I like the emojis within the chat, they give special emotion and environment while engaging our customers, we are getting closer on higher level.

CONS: I can’t think of something that I might dislike about it.

What do you think about this review? Great Poor

We can keep in touch with our customers

Read full review >
Christy
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.12.2017 Company Size: More than 100 Employees Industry: Legal Services

PROS: I like the customized personal chats. With this product we can easily get in touch with our customers and receive their feedback about the service we provide. The other good thing is that the client is able to print, email and download the whole conversation when it’s over. Also, we can record the past transcripts and view the reports on chats.

CONS: We cannot edit the sent items. Also, there is no way to send our questionnaires to our clients so can get better feedback. Furthermore, there are no options for sending picture or screenshot to the client via chat, and there is no option to edit the font or color of text when typing.

What do you think about this review? Great Poor

The mobile app is great

Read full review >
Lynn
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.12.2017 Company Size: 1-10 Employees Industry: Internet

PROS: Pure Chat is easy to use and set up on your website. As soon as you install it you can use it right away and add some customizations. I like the mobile app. Because we are small team no one waits for the chat. Our members can use the desktop app in order to provide best service to our customers. I use its iPhone app and it is great because it gives me notification when there is chat request, and the quality of the chats are great.

CONS: They could make the billing more flexible.

What do you think about this review? Great Poor

Easy to use and highly useful tool for providing best customer service

Read full review >
Beatrice
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.12.2017 Company Size: 1-10 Employees Industry: Food & Beverages

PROS: The Live Chat is one of the best feature that’s included to our site. We are able to reduce time on email inquires and phone call, we can sellect canned respones and keep in touch with our customers. Also, the emojic included in the chat are great and fun, it makes the whole interaction friendly and warm. It provides us with georgraphic information about our visitors.

CONS: It has some bugs, sometimes the chat wouldn’t open.

What do you think about this review? Great Poor

Simple and intuitive solution for engaging our customers and visitors

Read full review >
Gerardo
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.12.2017 Company Size: 11-50 Employees Industry: Public Relations and Communications

PROS: What I like most is the fact that I can engage my web site visitors with few clicks. The product is straightforward and simple with intuitive and clean design. It doesn’t require too much training. It allows you to keep track of geographical locations of the prospects on your site and which page or link lead them to your site.

CONS: I’d like to pull in even more information about site visitors like their email addresses so we can create even better relationship with them.

What do you think about this review? Great Poor
Reviewed By Louie Andre
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