Price

$99

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Pure Chat REVIEW

Live Chat Software

8 user reviews
USER SATISFACTION 98%
OUR SCORE 8.6

What is Pure Chat?

Pure Chat is a live chat and visitor tracking software that helps to generate more leads and drive sales. It allows you to see who is visiting your website and start conversation immediately with multiple leads and customers at once, instead waiting for email responses or talking on the phone with one client at a time. The software allows you to chat with your customers anywhere with the on-the-go Pure Chat iOS and Android apps. Furthermore, you can invite your members to chat with a visitor or simply have a conversation with your team.

With Pure Chat features you can keep your chat history and later review the transcript so you can identify any opportunity or issues you need to work on. The software also gives you a lot of information about your visitors such as: what they are doing on your website, where they come from, number of visits, current page, which pages they’ve viewed, and look up past conversations with returning customers.

Overview of Pure Chat Benefits

Pure Chat gives you the ability to chat with your visitors in real time while you are at home or on a business trip. You can use Pure Chat mobile applications for iOS and Android to start chat with your clients from your phone. This software helps you to check how many visitors are on your website, their activity history, number of visits, and identify the best quality leads so you can start a conversation with them at any given moment. With Visitors feature on mobile you can see exactly who is navigating through the website. In addition, Visitors is for free once you install Pure Chat on the website and use the mobile app.

This software also has a feature to keep track of every conversation with every client, collect the transcripts, quickly email them to other members, review the chats with chat metrics for any date range, and create weekly updates for leaders by simply downloading .csv file for chat metrics. Plus it allows you to create and modify the reports exactly as you want. You can see the overall chat numbers, average response times, chat duration, and their ratings as well.

You can get a report directly on your mail of yesterday’s chat activity without logging in to your Pure Chat account. The software allows you to customize your chat box, change the background and profile image, create a personal chat page with URL personal connections, and change your contact information. Also, you can convert your chat box into an email form when your team is offline, so you won’t miss a lead.

Pure Chat gives you the ability to add users and give them specific privileges and tasks and to manage your team with Pure Chat settings, and assign different departments to their widget so your visitors can get in touch with the right person, without wasting your time.

Overview of Pure Chat Features

  • Proactive chats and triggers
  • Transcriptions
  • Multi-chat management
  • Visitor information
  • Chat box assignment
  • SSL security
  • Canned response
  • Hosted chat boxes

Pure Chat Position In Our Categories

Position of Pure Chat in our main categories:

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50

Pure Chat is one of the top 50 Customer Support Software products

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50

Pure Chat is one of the top 50
Customer Support Software products


Pure Chat is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#13
Category:Position:
Live Chat Software#13

Each business has its own characteristics, and may require a particular type of Customer Support Software solution that will be adjusted to their company size, type of customers and staff and even particular niche they support. It's not wise to count on locating an ideal app that will work for each company no matter what their background is. It may be a good idea to read a few Pure Chat reviews first and even then you should remember what the service is supposed to do for your business and your staff. Do you require a simple and straightforward app with just essential functions? Will you really use the complex tools required by pros and big enterprises? Are there any particular features that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to find a reliable service that will fit your budget.

How Much Does Pure Chat Cost?

Pure Chat Pricing Plans:

Pure Chat offers two pricing plans:

Free Plan

  • Unlimited Live Chat
  • Unlimited Users
  • Full Customization
  • Engagement Hub
  • Transcripts
  • All Integrations
  • Use on Up to 3 Websites

Pro Plan – $99 per month

 

  •  Everything in Free, plus:
  • Realtime Analytics
  • Visitor Tracking
  • Contacts
  • Unlimited Websites
  • SMS Notifications
  • Remove Branding

 

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Pure Chat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Pure Chat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

126

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise
  • Open API

What Support Does This Vendor Offer?

  • LIVE SUPPORT

What are Pure Chat pricing details?

Pure Chat Pricing Plans:

Pure Chat offers two pricing plans:

Free Plan

  • Unlimited Live Chat
  • Unlimited Users
  • Full Customization
  • Engagement Hub
  • Transcripts
  • All Integrations
  • Use on Up to 3 Websites

Pro Plan – $99 per month

 

  •  Everything in Free, plus:
  • Realtime Analytics
  • Visitor Tracking
  • Contacts
  • Unlimited Websites
  • SMS Notifications
  • Remove Branding

 

What integrations are available for Pure Chat?

At the moment Pure Chat integrates with Zapier.

User reviews


User reviews in total: 8

5
3
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0
0

Average Rating:

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The most favorable review

Earl

4 months ago


Pros: This is one of the most affordable solutions I have ever worked with. It allows us to track our visitors and those we are having conversation with. In addition, we are able to block IP addresses. The navigation for admin is easy and straightforward process. Also, it has great personal chat widget which is useful when someone wants to talk in private. The customer support is great and they helped us to increase our interaction for more than 60%.

Cons: We would like to see with whom we are chatting, currently, we are able to see the country location.

The least favorable review

Carroll

3 months ago


Pros: We are able to keep an interaction with our customers, to add another operator if needed and provide great service to our customers. We are able to track their location and what page they are looking at the moment. We get automatic email notification for each conversation so we can keep track of the whole conversation with our customers.

Cons: There is no option to attach photo or document to a chat. Also, I’d like to “tag” a conversation for future references when someone is interested in specific product. So I hope they could add these two options, otherwise, we will look for other product similar to this one.

Published 3 months ago
Verified
user
We are able to keep an interaction with our customers, to add another operator if needed and provide great service to our customers. We are able to track their location...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
This is one of the most affordable solutions I have ever worked with. It allows us to track our visitors and those we are having conversation with. In addition, we are...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
Pure Chat provides us with an opportunity to keep in touch with our customers who are interested in my business, services and offerings. Lot of people like to shop online...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
Pure chat is not simple chat solution, it’s more than that! Within the software you can find lot of features that are perfect for recruiting that make the whole...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I like the customized personal chats. With this product we can easily get in touch with our customers and receive their feedback about the service we provide. The other...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Pure Chat is easy to use and set up on your website. As soon as you install it you can use it right away and add some customizations. I like the mobile app. Because we...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
The Live Chat is one of the best feature that’s included to our site. We are able to reduce time on email inquires and phone call, we can sellect canned respones and...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
What I like most is the fact that I can engage my web site visitors with few clicks. The product is straightforward and simple with intuitive and clean design. It...



What do you think about this review? Great Poor

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