Improves our relationship with our customers

What are the best aspects of this product?

I love how beneficial Pure Chat is for both our team and our customers. It's a straightforward app that can be customized easily so that it would fit our brand and customer's needs.

What aspects are problematic or could work better?

I hope they develop a desktop app for Pure Chat. I think it would improve the speed and performance of the software if it's in a desktop app instead of accessing it through an internet browser.

What specific problems in your company were solved by this product?

It improves our communication with our customers. It also saves us a lot of time in handling customer concerns.

Are you a current user of this product?

Yes