Love the customization option

What are the best aspects of this product?

I am enjoying the customization option for the Pure Chat alert sound so I always know when there are notifications from the app. I also like that Pure Chat lets me add other individuals in a chat even if they are from other departments. And even if they are now part of the group, they can have the option to stay or to leave the chat room. This feature has helped us greatly.

What aspects are problematic or could work better?

It is wonderful that Pure Chat offers a free version with no time limit for usage. However, I would prefer that its paid plans are not limited when it comes to the number of SMS notifications that users can receive. It would also be advantageous if Pure Chat adds functionality that lets us share files and photos via the chat box. Also, I have been experiencing system instabilities lately that Pure Chat should look into and fix.

What specific problems in your company were solved by this product?

The ability to monitor the presence of a client in the system is useful to us. It is also helpful that we can ensure that customers receive the right information because we can keep copies of chats.

Are you a current user of this product?

Yes