User review
of Qualaroo
The Gold Standard in Customer Feedback
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Qualaroo's strength lies in its flexibility and ease of use. The survey builder is highly intuitive, allowing us to create targeted surveys with various question types and logic flows. This level of customization has been crucial for gathering specific insights from different customer segments.
What aspects are problematic or could work better?
The platform's overall quality is commendable, but incorporating more enhanced data visualization would be valuable.
What features/services would you like to see in future versions of this product?
Expanding the integration options with other business tools, such as CRM and marketing automation platforms, would streamline our workflows and maximize the value of the data collected.
What specific problems in your company were solved by this product?
Qualaroo has enabled us to gather timely feedback at critical points in the customer journey. By triggering surveys based on user behavior, we've gained valuable insights into areas for improvement and identified opportunities to enhance customer satisfaction.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It provided interactive branding and appearance features for the company to create personalized surveys.
- It delivered sophisticated analytic functions that display results in understandable charts.
- It boosted customer engagement and satisfaction, and helped maintain a professional relationship.
- It enabled simple email uploads and automated bulk messaging.
PRICING & COSTS
What was the cost of implementing this product?
Less than $100
What is your total annual cost for using this product?
Around $240
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
