User review
of Qualaroo
Unobtrusive way to capture customer feedback
-
by Amod Nazirkar
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
It is convenient to launch popup surveys that target specific demographics and behaviors without cluttering the website.
What aspects are problematic or could work better?
Qualaroo may bring in more variety in terms of the NPS templates for popup surveys.
What features/services would you like to see in future versions of this product?
There could be more color palettes and customization options in the free version for us to experiment with the survey’s visual appearance.
What specific problems in your company were solved by this product?
We believe in getting actionable customer feedback. But, we were failing to ask for it without appearing intrusive. Qualaroo’s short popup surveys helped us ask our website visitors the right questions at the perfect moment, giving them enough time to trust us. With this tool’s advanced targeting options, we were enabled to follow the user’s natural path on the website based on their behavior patterns, specific actions, and other factors.
Are you a current user of this product?
No
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It provided interactive branding and appearance features for the company to create personalized surveys.
- It delivered sophisticated analytic functions that display results in understandable charts.
- It boosted customer engagement and satisfaction, and helped maintain a professional relationship.
PRICING & COSTS
What was the cost of implementing this product?
Free Implementation, support team helped a lot in the process
What is your total annual cost for using this product?
$400 for 8 months of usage Payment was on monthly basis
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Survey
Survey Creator & Editor very good
4
Responder Management amazing
5
Customization very good
4
Distribution very good
4
Branching Logic and Audience Segmentation amazing
5
Formating very good
4
Expert Templates very good
4
Survey Logic amazing
5
Polls & Forms very good
4
Multimedia very good
4
Feedback Management amazing
5
Labeling, Tagging, and Categorization very good
4
Randomize & Copy-Paste Questions very good
4
Versioning & Testing very good
4
Expression Piping ok
3
Looping very good
4
Platform
Performance & Reliability amazing
5
Reporting & Analytics very good
4
Customization very good
4
Support amazing
5
API/Integrations amazing
5
User, Role, and Access Management very good
4
Security amazing
5
Multi-Language amazing
5
