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User review of Qualtrics Research Core

A fantastic software bundled with reliable support.

- by Frankie

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Whenever I faced an issue, regardless of time, there's always someone from support who always helps out. They give answers to anyone no matter how much time it would take to dig into the matter. If an agent can't seem to find answer to a question, they'll take their time to go deeper and send out videos on how they can resolve their problems.

What aspects are problematic or could work better?

I feel the basic features of text analysis aren't as sufficient as we'd like them to be. If the Qualtrics Text iQ is missing, the software itself won't be as robust in text analysis. Stats iQ happens to be one of the best features. Unfortunately, this feature came from another company that was bought by Qualtrics. That means it's not completely integrated with the software.

What specific problems in your company were solved by this product?

We're functioning as a consulting cabinet. We offer market-based studies to all our clients. It's the main reason why we use Qualtrics. The software remains to be highly value in our day-to-day tasks.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Not available

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.