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User review of Qualtrics CX

Great product for creating online surveys and collecting data

- by Rosemary

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Qualtrics is more than simple survey solution. It has on line documentation and friendly and comprehensive support team. Even newbies can learn the tool how it works and start using it right away. The great thing about it is the fact that you can use it in lot of ways in order to gain data you need.

What aspects are problematic or could work better?

I don’t like that the NPS scores are displayed with percentage signs. I don’t have other dislikes about this software, whenever I run into some misunderstandings I contact the support team and they take the work in their hands and make the improvements.

What specific problems in your company were solved by this product?

This tool helps us to do NPS and many other customer experience surveys, and we are really satisfied with this tool. We use it for almost 1 year and we have found many ways to use this tool. We can use it for online quizzes and to include them into e-newsletter, interactive quizzes for staff training, recruiting for in-person focus groups and for testimonial collection in the signature of every staff email.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Hospital & Health Care

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.