What are the best aspects of this product?
Qualtrics is more than simple survey solution. It has on line documentation and friendly and comprehensive support team. Even newbies can learn the tool how it works and start using it right away. The great thing about it is the fact that you can use it in lot of ways in order to gain data you need.
What aspects are problematic or could work better?
I don’t like that the NPS scores are displayed with percentage signs. I don’t have other dislikes about this software, whenever I run into some misunderstandings I contact the support team and they take the work in their hands and make the improvements.
What specific problems in your company were solved by this product?
This tool helps us to do NPS and many other customer experience surveys, and we are really satisfied with this tool. We use it for almost 1 year and we have found many ways to use this tool. We can use it for online quizzes and to include them into e-newsletter, interactive quizzes for staff training, recruiting for in-person focus groups and for testimonial collection in the signature of every staff email.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Hospital & Health Care
How many people in your company actively use this product?
How long is your contract with the vendor?