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Qualtrics REVIEW

Feedback & Reviews Management Software

9 user reviews
USER SATISFACTION 82%
OUR SCORE 8.8

What is Qualtrics?

Qualtrics is a tool that allows users to collect online data in a variety of ways, including customer loyalty and satisfaction, detailed market research, employee evaluation, website feedback, and product/concept testing. Ever since it was established in 2002, the software gathered many prominent names on its list of regular customers, who appreciated both the functionalities and the interface, the same as the possibility to negotiate a final price depending on the needs of their company.

Qualtrics consists of three products: Customer Experience, Market Research, and Employee Insights, and can respond to the needs of businesses of all scales and industries. Its open APIs enable users to customize smooth and seamless CRM integrations, while they can also benefit from pre-built Marketo, Salesforce, and Tableau connections. Key features include: Employee 360s, Market research, Ad testing, Employee engagement surveys, Website feedback, Net promoter scores, and many others. The vendor offers a variety of training materials and constant online support.

Overview of Qualtrics Benefits

Qualtrics is a powerful, yet reasonably priced tool which includes even a freemium version for you to test the features before you accept an annual commitment. It was primarily developed for companies to collect online data, analyze the success of their business strategies, and use this data for smarter investments and business decisions. As such, the Qualtrics set of functionalities enabled many businesses to record productivity and sales growth, and had a particularly strong impact on positive customer satisfaction records.

This simple survey tool gives companies the insight they need to perform quantitative statistic analysis of their markets in a professional way, usually summarized in nifty visualizations, and analyzable with a single click. There are 87 question types for users to pick from, sliding scales with A-F satisfaction faces, heatmaps, a robust sute of market research tools, and over 35 different result charts and graphs that can be discussed in real time, or shared through emails.

The surveys can be used to distinguish potential customers from ones that are not that likely to buy, and the very same operation can be performed using mobile applications. In fact, mobile optimization is one of the features Qualtrics relies on the most, knowing how much easier will be to leads to complete surveys online.

On top of that, Qualtrics is an innovative employee appraisal software, as it provides out-of-the-box insights on employee engagement, and gives companies the chance to develop their own employee motivation programs. Hierarchical role views and competitive analysis are also available, and allow companies to evaluate the role of every employee or new hire in comparison to what he needs to contribute to their overall business objectives.

Overview of Qualtrics Features

  • Net Promoter
  • Website Feedback
  • Closed Loop Feedback
  • Benchmarking
  • Ad Testing
  • Concept Testing
  • Product Development
  • Employee 360s
  • Employee Engagement
  • Recruitment
  • Point of Sale
  • Site Intercept
  • Marketing Research
  • Customer Satisfaction Surveys
  • Mobile/SMS Survey
  • API
  • CRM Integrations
  • Online Support

Useful Qualtrics Resources

Qualtrics Position In Our Categories

Position of Qualtrics in our main categories:

50

Qualtrics is one of the top 50 Business Intelligence Software products

10

Qualtrics is one of the top 10 Customer Experience Management Software products

5

Qualtrics is one of the top 5 Survey Software products

50

Qualtrics is one of the top 50
Business Intelligence Software products

10

Qualtrics is one of the top 10
Customer Experience Management Software products

5

Qualtrics is one of the top 5
Survey Software products


Qualtrics is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#6 Feedback & Reviews Management Software#4
Category:Position:
Customer Service Software#6
Feedback & Reviews Management Software#4

Since each enterprise has specific business wants, it is advisable for them to refrain from searching for a one-size-fits-all perfect software solution. Needless to say, it would be futile to try to find such an app even among popular software platforms. The smart thing to do would be to list the various vital factors that need consideration such as main features, finances, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some Qualtrics reviews and investigate each of the other apps in your shortlist in detail. Such in-depth homework can make sure you weed out ill-fitting platforms and zero in on the solution that presents all the aspects you need for business success.

How Much Does Qualtrics Cost?

Qualtrics Pricing Plans:

Qualtrics pricing plans are calculated as annual subscriptions and are available only on quote basis. A free trial is also available.

User Satisfaction

We realize that when you make a decision to buy Feedback & Reviews Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Qualtrics reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Qualtrics. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

18

NEGATIVE SOCIAL MENTIONS

4

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • Canada
  • International
Pricing Model
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Qualtrics pricing details?

Qualtrics Pricing Plans:

Qualtrics pricing plans are calculated as annual subscriptions and are available only on quote basis. A free trial is also available.

What integrations are available for Qualtrics?

Qualtric’s open APIs allow users to make use of some of the pre-built integrations, or to customize their own (in particular with the CRM system they’re using). Currently, Qualtrics integrates with the following systems and applications:

  • Salesforce.com
  • Tableau
  • Marketo

User reviews


User reviews in total: 9

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Average Rating:

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The most favorable review

Joel S.

2 months ago


Pros:
I have used other survey tools but I have found out that Qualtrics is intuitive and versatile tool than others. You are allowed to set up a cover page, to expend or condense the open-ended portions of surveys. It allows you to keep track the time for completing the survey or to see how long people spend on certain page. You can easily learn how to use this tool.

Cons:
Sometimes the software can be clunky because there are lot of options around and you need some time in order to find what you need and some of the options are not useful for us. I believe that other research are using all of its options and features. Also, there is no real explanation about the types of questions and why some questions are more useful than others. Additionally, when using it with other data analysis software it can be expensive tool.

The least favorable review

Cedric C.

3 months ago


Pros:
I’m an admin for a large company and we have been using this tool for 3 years by now, and in my experience I found that this is an efficient and user friendly solution for every company. There is huge amount of questions type that are available and it offers great advanced features that allows you to create surveys for both internal and external purposes.

Cons:
I don’t like the price it is not reasonable, and every new feature or option that is not activated by default is billed for high price for example the mobile option is $8K per year and for a large company is $50K. Also, the other thing I don’t like is the fact that when they apply some internal changes you are not notified and you can see these changes when you run into some issue.

Published 2 months ago
Verified
user
I have used other survey tools but I have found out that Qualtrics is intuitive and versatile tool than others. You are allowed to set up a cover page, to expend or...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I love how fast I can do my job via Qualtrics and this is because it is in-browser app and there is no load time and refresh time when you start creating new questions,...



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Published 2 months ago
Verified
user
Qualtrics is simple and user-friendly tool that allows you to express your creativity as user. You are able to change everything you want with little coding so you can...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
This tool allows you to customize surveys starting form question formats to logic and display patterns. It is intuitive, user-friendly and comprehensive tool it is much...



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Published 2 months ago
Verified
user
Qualtrics is more than simple survey solution. It has on line documentation and friendly and comprehensive support team. Even newbies can learn the tool how it works and...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I’m an admin for a large company and we have been using this tool for 3 years by now, and in my experience I found that this is an efficient and user friendly solution...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I use Qualtrics on a daily basis, and when I get stuck somewhere I have support via phone 24/7. To be honest, I don’t use emails to reach the support team because it...



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Published 3 months ago
Verified
user
There are lot of things I like about Qualtrics, but what is most important about this tool is the fact that is easy to use and intuitive program. The features are...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Qualtrics is great data collection tool that even provides wonderful customer service. I can easily find other ways of using this product in order to collect survey data....



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